- Room Only
Price for 1 Night
2 Rooms Left!
Sun, 05 Mar – Mon, 06 Mar (1 Night) | 1 Room | 1 Guest
(based on 138 reviews)
My place to stay when i m in delhi. Check out the Brown Bread Bakery on the ground floor. Amazing food! I prefer the rooms in the back, the front street facing rooms can be a bit noisy. opposite the guest house is a good travell agent
A GOOD HOTEL GONE BAD I arrived at Ajay Guest House at the end of July for a ten-day stay in Delhi prior to my return to the United States. For the past ten years, I have stayed at Ajay Guest House because I had always received good service and accommodations. My bus from Dharamsala arrived in Delhi at 4:00 AM and the rickshaw delivered me to the hotel about an hour later. I went to the reception desk and confirmed that a room was available on the second floor. I entered the required information into the registration log book and informed the night manager that I needed to receive a wake-up call at 11:00 AM. I had been seriously ill for most of the previous three months with a parasitic infection which I had been unable to cure due to a lack of qualified medical care in Dharamsala, along with my own inability to treat the illness with medications which were familiar to me. I had found one clinic on the Internet in Pahar Ganj which seemed to be a good option, so I wanted to consult a doctor as soon as possible in order to be well for my return to the United States. The night manager wrote my name and room number into a log book along with the required time of the wake-up call, took my money, gave me a receipt, and presented me with a padlock for the room. I then went to the room with my luggage and fell asleep on the bed. I woke at 2:30 PM after a deep sleep. I quickly got dressed and went to reception where the day manager was working. I angrily informed him that I had not received my wake-up call and had been greatly inconvenienced as a result. He apologized and told me that the night manager had left no instructions for him to call my room at 11:00 AM. I then spent an exhausting two hours searching for the clinic which turned out to be nothing more than a store front down a narrow street off of the main market road. Disgusted, I returned to the hotel and went to sleep. I woke at 3:30 the next morning and went to reception to confront the night manager. When I arrived, I found two boys mesmerized in front of the computer reading postings on Facebook. Both were oblivious to my presence, so I leaned over the counter and stated in a displeased tone of voice that I had not received my wake-up call and wanted to speak with the night manager. The boys spoke to one another in Hindi for a moment and then informed me that they would "wake him up." One of the boys then left reception and I took a seat on the couch. The night manager arrived after a few minutes, half-asleep, and asked me what I needed. I informed him that I had not received a wake-up call, to which he replied with a surprised and amused expression on his face, that he could not be blamed because he was not working at the time when I should have received the call. Rather than apologize, or express regret, the night manager simply stood silently behind the counter, obviously annoyed because I had woken him to complain of such a trivial matter. I returned to my room and slept for another three hours. I then woke and went to reception where I found the night manager standing with another man. I asked for the name of a modern medical facility in the area where I could consult a qualified doctor who would determine the cause of my illness. The other man recommended a government hospital near Pahar Ganj which had a good reputation. I drank a milkshake at the hotel restaurant and then took a rickshaw to this hospital. To make a long and incredible story short, I was not able to see a doctor at this hospital where I got the runaround. I returned to the hotel at 10:15 and was greeted at reception by the man who had recommended the hospital. I told him that my trip had been pointless, at which point he informed me that he had taken the liberty to arrange for me to meet a good doctor at 11:00 AM who ran a clinic in Pehar Ganj. I met this doctor at the appropriate time and took a bicycle rickshaw down a narrow and polluted back street that led to his clinic - which looked more like a Hollywood set than a functioning clinic. After we entered the building, I explained that I needed to see a doctor who would determine the exact cause of my illness and provide treatment within the next ten days. He then outlined a complicated and confusing treatment which would likely have taken weeks to complete. I told him that I had to return to the United States within the next two weeks and needed to receive only a diagnosis and treatment. Annoyed, the "doctor" informed me that "they" would decide my treatment, not me. Frustrated, I informed the man that I would not relinquish my right to decide what medical treatment I receive, would not pay the estimated twelve thousand rupees which his proposed treatment would cost, and criticized the man at Ajay Guest House who had sent me to this empty clinic rather than a modern medical facility as I had requested. At this point, the doctor gave me the name and location of a private hospital in a nearby district where I would receive quality medical treatment. I took the information and left. I arrived at the hospital, which must have been the most expensive in that part of Delhi, entered the lobby, and was directed to the foreigner admissions office on the second floor. I soon learned that the cost of an office visit and tests would likely be more than the money which I had brought to pay for medical treatment. I then left the office and sat in the corridor planning my next move when the admissions officer came out and suggested that I go to Sir Ganga Ram, which was a private hospital that provided quality care for less money. I took a rickshaw to this hospital where I received a consultation and examination from the head physician. He correctly diagnosed the cause of my illness, ordered a series of blood tests, and wrote a prescription for a variety of medicines which would kill the parasites which I had contracted. The results of the blood tests confirmed his diagnosis and the medicine cured my illness within a week. I spent most of this time in bed because my body had been seriously weakened by the long illness and I was unsteady on my feet. I was also repulsed by the fact that the hotel was inundated with an infestation of cockroaches which scurried on the floor, walls, ceiling, and bathroom sink in my room every day and night. During my ten-day stay at Ajay Guest House, I never saw any evidence that the hotel management had taken steps to resolve this problem. I prepaid my rent to the hotel manager, Sanjay, two days before my departure because I did not wish to have further problems with the night manager. The next day, I booked a taxi at reception which would take me to Indira Gandhi International Airport early on the morning of Tuesday, August 9, in time to make my flight. I specifically asked Sanjay to confirm that my rent had been paid in full, that the night manager would be awake and working at reception, that I would receive a wake-up call at exactly 12:45 AM, and that the taxi would arrive at 1:30 AM. He then entered my wake-up call into the logbook and assured me that I would have no problems when I checked-out because everything had been arranged. I woke the next morning at 1:15 when the night manager called my room to inform me that my taxi had arrived. Shocked, I told the night manager that I should have received a wake-up call at 12:45, to which he simply replied that he had no record of a wake-up call and hung up. I then frantically packed the remainder of my possessions and vacated the room. At reception, I demanded that the night manager show me the wake-up call log where Sanjay had written my name and room number. The night manager initially ignored my request, then presented me with a different form on which was written the names and room numbers of other guests, grinning as I searched this new document in vain for the listing of my wake-up call. Aware of my time constraints, and futility of playing the night manager's game, I laid the padlock for my room on the counter and said that I was ready to check-out. At this point, the night manager presented me with a book of blank forms and told me that I would have to sign the one on top before he would allow me to leave. I examined the form and quickly understood that it had nothing to do with a person who had rented a room in a hotel. The form asked questions about customer satisfaction and, most troubling, provided a list of strangely named items which I assumed to have been computer programs. Each item was followed by a blank line. At the end of the list appeared two blank lines on which to indicate total number of items chosen and amount in rupees either to have been paid or to be paid in the future. The small print at the end of the blank form stipulated that it was a legally binding document. I pushed the book of blank forms back to the night manager and told him that I refused to sign. Frustrated, he grabbed a pen and filled out the top form himself, without signing, and threw the book of forms into a drawer. He then opened the registration book, found the page which listing my arrival and began to calculate, counting on his fingers. I informed the night manager that Sanjay had already confirmed that my rent had been paid in full, at which point the night manager signed the registration book and pushed it toward me to sign. As soon as I had done so, he closed the book, stood stiffly with his nose in the air, pointed at me, and flipped his hand toward the exit. The taxi driver had already taken my suitcase and was in the street by this time, so I followed. I glanced back at the hotel and saw that I was still the target of the night manager's judgmental glare, rather than the expression of gratitude for having chosen to stay at Ajay Guest House along with wishes for a pleasant journey to which I had become accustomed during my previous visits to Delhi. The taxi quickly delivered me to the airport where I waited in long lines at check-in, passport control, and security. I emerged exhausted and breathing heavily with a rapid heart beat. My legs were already weakened to the point where I could only walk for short distances, so I spoke with an airport employee who arranged for me to be taken to my gate by a motorized cart, along with an elderly couple who departed at another gate. I arrived at the gate, which was much farther than I had expected, and presented my documents for another security check. I then took a seat and rested. My flight began boarding in less than five minutes. I am thankful that the taxi driver arrived at my hotel half an hour early. Otherwise, I would likely have missed my flight, lost nearly a thousand dollars which I had spent for non-refundable airline tickets, and have had to book another flight itinerary from Delhi to Dallas which would have left within the next two weeks in order for me not to exceed the maximum 180-day stay in India permitted by my multiple visa. I suspect that Ajay Guest House has recently been sold because I did not recognize a single employee who had worked at the hotel during my previous stay at the end of April, and the quality of service had significantly declined since that time. The night manager's disregard for Sanjay's wishes and the needs of hotel guests makes it unclear, in my mind, who actually runs this hotel. Regardless, I strongly suggest that you take the time to read reviews of other hotels in Pahar Ganj which have been placed on Trip Advisor if you are planning to visit this district of Delhi. Otherwise, you may regret your decision to stay at Ajay Guest House as much as I do mine.
Clean rooms with good AC and hot water. Good restaurant downstairs. Reception and staff are friendly and get a good night's sleep here whenever I return. Great location in the centre of Paharaganj. Staff can arrange onward travel if you so desire.
Dirty rooms , full of cockroach , staff non friendly , to noisy , Prices to high for the room AC most time not working well wifi to slow The restaurant is to expensive not recommend to eat there If you like nice place to stay just walk 2 minute from there and u can fine nice hotel much more clean and comfortable in the same price
I can't believe that people still say the staff was "unfriendly". They were just terrible! We had booked/paid in advance so we were certain of a room.. well not at AJAY! They told us we had to wait 4/5 hours for a room or go to the Priyanka Guest House. There the staff was even worse, but the room was 'decent', but cheaper and we would not get our money back. After 2 hours of fighting they send copies of our passports away with a courier to local authorities. Which was all a threat game of course but still we had never been treated so bad. Would not recommend to any type of traveler or any budget. Save yourself and stay away!
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