We could not fault the service and help we received from the manager at the hotel. As tourists struggling to get money from an ATM, the manager made sure we had the change we needed to get around. It was a shame the room wasn't the cleanest and after asking them to clean the room as some little flies hatched in the bathroom, to find they were still there after it had been 'cleaned' was disappointing. The bedsheets had holes in them and the shower in our room wasn't great either, it was ok if you liked luke-warm showers. It's worth bearing in mind that this is a budget hotel for Delhi and is in a good location near to the Metro and Station. I'm also giving it 4* for the help and service offered by the manager.