Worst hotel ever, and I left one day early without compensation.
The reception is located on the first floor, no elevator. 12 steps. The entrance looks like a backpacker hostel. My room is located on the top floor (3rd floor), no elevator. When I entered my room, I felt and saw that it was not clean. The bathroom was disgusting. There were 5 sheets of toilet paper left on the roll. No spare rolls in my room or bathroom. The bathroom had several cracked tiles and some groutlines were not filled with cement. The mirror had big rusty borders. There was a foul smell in the bathroom, which was less than 2,75 m2. The window in the room was fixed, i.e. could not be opened and faced the corridor. No natural light. The central air conditioning was so loud, that I had to turn it off. However, I could still hear that some of my neighbours were using the a/c. The in-room safe was out of order and was changed. This was easy, because it was not fixed / bolted to anything. A man grabbed it and left my room with the safe on his arm. I believe the hotel has engaged touts, who were targeting guests in the reception area on the first floor. These touts were very pushy in selling overpriced tours. I finally gave up on the pushy touts and booked my trip to Taj Mahal online at getyourguide.com and saved USD 163. Yes, I saved USD 163,00
I cut my stay short by one day, and forfeited my money for 1 night. Reason: the unclean and under-maintained bathroom. Suggest management repair the sad condition of the bathroom and it would be easier for housekeeping to clean it.
I believe that housekeeping is doing its very best to keep rooms and bathrooms clean, but the underlying factor, i.e. bad maintenance makes it extremely difficult for housekeeping. See attached photos.
Because I left one day early for above reasons, I forfeited USD 80. I did not expect to be re-imbursed, but requested a complementary ride ro the airport. That was not possible. I was offered a hotel car at INR 800. Needless to say I took a normal cab with a/c outside the hotel and paid INR 261.
That's right ...... The CORUS Hotel is right at the centre of all the action in New Delhi's very hip Connaught Place area. With Pubs and Clubs and some very fine Restaurants all around it. Essentially it is a tourist - frequented establishment and I dare say, the management makes quite an effort to keep the guests comfortable.
I had booked one Premium and one Deluxe room through Booking.com . Our Check-in was smooth. Quickly handled by two young receptionists who were quite focused and knew exactly what to do ......
The rooms are , well, dated but CP (Connaught Place, as it is known) is part of "history" !! The rooms aren't big, in fact quite compact. Large, comfortable double bed, clean sheets , "easy pillows" . The bathroom is quite small but neat and clean with free toiletries. A flat screen TV, Tea/Coffee maker, Fridge, a Divan and a wee little Safe adds to the essentials .......... and, yes, the daily Newspapers !!
I had an "issue" with the "running hot water" because it wasn't there !! I informed the Supervisor of the matter (I think her name is Seema). A bit of running around by her and Lo' the hot water was in the tap and the shower. She is a great "workhorse" and the workload she carries , bears fruit !!
The hotel restaurant, "Life Cafe'" , is part of the establishment and is a popular "entertainment - joint" frequented by many. It also offers limited but palatable Breakfast every morning ...... the food is good and healthy but the menu needs variation.
The staff did everything to make our stay very comfortable and we Thank them !!
Great location, highly recommended !!
Centrally located but difficult to find. Reception staff was more interested in entertaining the foreigners. Bathrooms need maintenance . Receptionist insisted on full payment at the time of check in. Better to look for accommodation in nearby Paharganj Area.
I was flying back home from Orissa and had to spend one night in Delhi. Instead of going to a hotel I already knew I decided to innovate. The hotel is terrible.
checked in late (1am) and the receptionist rather checked in a group of man coming from Mumbai who arrived after me and kept me waiting. They ran out of rooms (in spite of me having a reservation) so they gave me a windowless room.
The group that arrived decided to have dinner with their doors opened and made a lot of noise. I had to call the reception twice to ask them to please keep quiet (it was 2am). Soon after that I got a knock on the door. One member from the hotel stormed into my room, barely speaking English started to shout that if I consumed " mini bar" " no free" . You sort of guess that whenever you have a price list on the door of the minibar.
The Corus is a very centrally located hotel - just outside the Metro exit. Rooms here are small, yet clean enough. There is a bad stink in the hallway - guess it is due to the location. You can avoid it by staying in the room! ;) The bathroom fittings are not very well maintained - or it would be due to the water used. Other than that, the breakfast is good and the food is up to the mark.