Hotel Airport City

Excellent service from the hotel staff��� We had a great stay here Manager dhiraj and mullick were very cooperative!

Hotel is spacious, staffs are good, food is amazing. But the bed was not clean. No blower was there as its winter it's needed. No basic amenities like a chair in the room, no doormat in front of wash room.

Even One Star is too much for this place. Horrible Horrible experience. People stay here only to save time for early morning Check-in for flights departing from IGI Airport. Otherwise please never even think of going into any of these Hotels in area called Mahipal Pur

Booked a room for solo in advance and also paid for their Airport pick & drop service and sent my flight ticket for terminal details and timings so that I can have smooth stressfree process. Hotel manager named DHERAJ told me to that they know everything about airport terminals and its their responsibility to pickup and drop me off at airport on time. Next morning when I had to catch my flight, last minute Dheraj (manager on shift) called a taxi and sent me on a nearest wrong terminal just to save some taxi fare in his pocket. I'm an international traveller without a local number or mobile data, so I called him from taxi driver's phone and Dheraj response was unbelievable. He said "I don't care which terminal you have to go, if you want you can take another taxi by paying money from your pocket and I won't be paying more to get you on your terminal". Even though I clearly told him while booking about which airport terminal I have to go still he booked a wrong terminal knowingly that I'm already late for my flight. When I told Dheraj that you can't do this to my on a last minute then he was like "do whatever you want, you don't even have any option to give us a bad review either. Literally you can't do anything to me". I never had such terrible customer service experience in my life. They paid approximately Rs. 150 to the taxi and I had to take another taxi from there to my correct terminal by paying Rs. 360 on top and 15 mins drive. I was about to loose my flight because of this stupid staff. I request hotel management to take some serious action on that manager named DHERAJ. So that other customer won't get scammed by him in future and hotel reputation will be safe.

It's one of the best hotel I've ever stayed in! I loved it. I would Definitely come Again.