Hotel De Aura

This hotel is close to the airport, literally 15mins. Its a good place to stay before your flight. Amenities are basic and room is fair in size. There is a market place with almost everything that one might need. They only thing I felt can be improved is to leave tea / coffee supplies in the room. There is a kettle and tea cups but no supplies. Staff at the reception are very friendly and go out of their way to make the stay pleasant and comfortable.

This is not worth being called an hotel - it is a catastroph! We had two roooms, thay were both extremely dirty with moisture and mould on tha walls. The sheets were dirty, the bed like a stone. Staff unfriendly. Impoosible to sleep in this hotel. We left early in the morning day 1 and did not get at refund for any of the 4 nights we had paid for even that we didnt even finish the first night. Pivtures of the hotel are totally lying. The room had a stench of mould and cigarrettes even if it was non-smoking. The toilet seat was loose. If you are European or from the US - dont go here the standard is below zero on a European scale.

Rude incharge, poor service no management. Ordered food in resturant after 30 min they said I need to look for another option & ordered tea ..they didnt serve in time & they serve late & was also only a cup of tea instead of two cup...bathroom flush was not working /dusty furniture /bad smell. Taxi driver took commission from hotel got charged more than online price. & taxi driver also charged 3 time more than the distance we travelled 500rs for Uber distance 97Rs. Full of thugs n worst service we received ever!!

The room was just average for the paid price. The air condition did not function. The key and lock of the hotel room was not repaired and it took forever to open the door. The wifi couldn't be connected during the two nights that I was there. I informed the guy in the front desk three times about wifi but they didn't care to attend and solve the problem. The front desk guy doesn't seem friendly at all and when we enquire something he is busy focused on something else and do not attend.

This is the first negative review I have ever left on TripAdvisor. My stay had so many things wrong with it, it's insane. The underlying foundation for this review is poor hospitality, rude employees, and total lack of training of the staff. The rooms don't look much like the pics posted online, my bathroom had no running water and I had to wait for an hour for them to fix it, there were rats running around the corridors, the restaurant is run sooo poorly, like a bunch of children running around and the food was of such poor quality and poorly made, not to mention the dining hall was dirty. The chairs were disgusting too. Lastly they didn't even take a look at my booking prior to me coming and they didn't bother responding to my enquiry. They also tried to over charge me. If the price of the hotel room was adjusted to say 300 or 350 rs per night it would all make perfect sense but the fact they are charging 800-1400 rs for rooms of that quality is outrageous... NEVER AGAIN