Deluxe Room Only
- Room Only
Price for 1 Night
5 Rooms Left!
Thu, 26 Jan – Fri, 27 Jan (1 Night) | 1 Room | 1 Guest
(based on 342 reviews)
To say the hotel is 4 stars is a bit of a stretch, but the hotel is definitely decent. Pros: 1) Clean 2) Staff very friendly 3) Shower good Cons: 1) Location not exciting, view from room bad 2) Wifi limited to 1GB 3) Breakfast mostly Indian options. More western options would have been great.
I started a 16 days trip from here.. was too excited to notice anything bad . found the place very welcoming. Morning bfast menu had vast variety. Two issues - 1. No drivers lounge, so arranging a place for personal driver in delhi might b a costly affair than expected. 2. Room decor was beautiful. But need white light than yellow ...it make the beautiful decor gloomy n sad.. I needed to keep the curtains open to make sure of sun to enter my room. A Big plus point...they had a balcony ...which was amazing place at ni8. Key was made available after signing a self responsibility bond or something. .. but had enjoyed everything. Very good staff at front desk. Though they smile less..but they know their job. KEEP UP THE GOOD WORK
In short: poor customer service, not very clean, breakfast is OK and I would not recommend staying here. The site in which we booked the Jivitish advertised it as a 4-star hotel but it is definitely not that. It's a 3-star hotel at most. The front desk and lobby area look unkept and dingy and our reception was not good at all. For some reason they did not have our reservation and told us that we had to call the online booking agent. Now as a tourist traveling abroad the last thing we want to do is make an international call on our phone so we asked if they could call the toll free number for us and they agreed with hesitation. Our calls were fruitless so we finallly messaged them and were able to retrieve our reservation. The front desk staff did not seem very compassionate about our situation and were certainly not helpful. There weren't even other customers around so it wasn't like they were very busy, they just didn't care to try to help. Our bed sheets looked a little dingy and I'm not sure they were fresh. After our first night, housekeeping did not replace our towels and when we told the front desk they insisted housekeeping said they put towels in our room but would send someone up. Someone came to our room and asked if they could see the bathroom and when he confirmed we did not have towels said he would have someone send some up. A few minutes later another guy from housekeeping came with the towels and wanted to come in to put the towels in the bathroom. We just took the towels at the door and didn't let him in because we were already quite annoyed. Here's something to think about Jivitesh staff: Guests do not want to be inconvenienced by not having towels. They do not want to go to the front desk to report missing towels and they certainly don't want to be disturbed two times to get towels delivered! If all you need is a place to sleep for the night then it is probably OK but, if you can, I definitely would choose something else.
Refused to honour booking voucher - rude and unhelpful and I'd go as far to say dishonest! Arrived at 9pm had made booking on 16th September- hotel denied all knowledge even though we paid and have voucher to prove it. Hotel fully booked did not offer assistance with finding other accommodation
While we had overall a good stay (two nights) at Hotel Jivitesh and were not unhappy, interested bookers should consider the following points: 1) Do not use the travel desk for single trips. They massively overcharge compared to the actual taxi fares. Obviously it is hard for a tourist to get a fair taxi fare in Delhi, but the travel desk tries to participate in this game. But there are ways to avoid overpaying: For example just use Uber! The fares are roughly a third of what the travel desk quotes and the cars we got are actually newer and better in shape than what the travel desk offers. If you do not have an Indian SIM, just use the Wifi to order one and if you want you can pay your Uber in India even with cash (to avoid any card charges etc.). And if you wonder about safety or so, remember Uber drivers have ratings on you can see at every time during the trip on your mobile where you are actually going. In all fairness, if you need a car for several trips during the day (sight seeing tour) and want to have a driver waiting for you, then the travel desk might be actually a good option. For full day bookings, the prices they offer are decent and you avoid any hassle. 2) The Hotel is not really 4 Stars under international standards. The breakfast is a such actually quite tasty, but choice and presentation would not qualify for 4 stars in Europe. I also cannot remember that I had to prepare myself instant coffee in any other 4 Star hotels outside India (I had that at another 4 Star hotel in India as well, hence might be the local standard), while the hotel would charge extra for some cappuccino out of the suspicious looking coffee machine. A guest at the table next to us actually found some glass in his breakfast dish. Another example where the hotel is not 4 stars for me is e.g. the pool area. There are basically two old and dirty sun chairs and ground is dirtied with bird droppings, cigarettes and other trash. However what is 4 stars for me is the honest friendliness of the hotel staff!
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