Staff member was incredibly rude. I requested airport pick up via email at least 2x before calling. Upon calling I was told that airport pick up would be available. I land and look for the airport pick up but I couldn't find it. Upon using a payphone at the airport I was informed that the driver was unable to make it (no notification). The receptionist told me to take a taxi instead, before I could ask how much it should cost he hung up. When I finally got to the hotel ( that had 10 people hanging out in the lobby yet my airport transportation was unavailable) the room was disgusting and disappointing. The pictures were super outdated and the room was not clean. There was hair in the sheets and on the pillows. The room also had a bad smell. After informing the front desk, he changed my room (he was clearly upset but I couldn't tell if it was bc of me or the cleaning staff). After changing rooms, the new one had water damage on the blinds and on the headboard. The bathroom sink was still dirty. Unfortunately, it was after midnight and I was unable to change hotels. I slept on top of the blankets in my own personal blanket and covered my head from the flies in the room. When I checked out the same guy had the nerve to have an attitude. I didn't even discuss how bad the accommodation was or express my regret with staying there. Overall I felt unsafe leaving the airport in a random taxi (solo female traveler) , customer service was poor as well as the room itself. Highly disappointed I would not reccomend to anyone!!!
Hotel is few yards from NDLS. Rooms are very stinky, congested and uncomfortable. Hotel is arena of rats and lizards. Rats were playing whole night in bathroom's POP. Not a place to stay with family. Disappointed.
I visited many times in this hotel i just want to say in this price point this hotel is very good. All staff members are good and location also side from heavy traffic breakfast also very good. And person at reception @shantanu is very attentive and responsive. Good job @shantanu
Amazing hotel. Great service perform by hotel staff. Specially shantanu Mishra the guy he was very helpful, polite and everytime keep smile on face. Shantanu Misha the guy supported me very well. Keep it up shantanu. Person like shantanu is every hotel owner needed.
Food is very good. All the room are very clean &location is very near to rail station
Room & bathroom also have not ventilation & small beds. The hotel reception is OK, the List got stuck up on the 5th floor several time and seems it didnt work for the 5th floor. Terrace is for morning breakfast, service is poor, could not get the glasses even after our breakfast was over. Overall unsafe for family stay.