Hotel Shanti Plaza

While check-in we asked for hot water and staff said Boiler laga hai and later when we didnt get water I asked back and he replied when did I say boiler chalta bhi hai same way he conned us at many point and confused us with stupid replies. We did complain to senior manager but they didnt bother to listen either. Intercom not working. No water to drink. Best advise to stay in other hotels.

Stayed here for 3 nights whilst travelling solo. Disappointing start to the trip as the free airport pickup did not turn up! Staff were very friendly on arrival and throughout duration of stay. Rooms of good size, clean and comfortable. The ONLY concern I had is that from the 4th floor, I could hear the reception staff. Tucked away from the main road so not quite noisy enough to disturb a good night's sleep! Food served on site was excellent! The travel desk worth a visit of you have no agenda for your stay.

I would not recommend this hotel to anyone, we arrived here 2 days ago, and it said on booking.com that it comes with a free airport pick up, when we arrived the driver tried to charge us for his parking which we refused because we had only a card on us and no cash, he started driving us to the hotel and started to fall asleep at the wheel and we had to talk to him to wake him up. we had booked a room with two beds and when the staff member took us to our room there was only 1 bed there, we asked if we could change rooms to one with 2 beds which they did for us, thankfully the staff member that took us to our room was very lovely. However the smell was horrific, there is a dumping ground outside of our window and you can smell everything, the shower was pathetic, it was only dripping out, the water was cold, we told the workers about it and they just said yes okay and did nothing about it. There is mould all in the shower, and under the bed, the fridge was not working, one of the guys behind the reception had an argument with a driver that we had booked for Taj Mahal before we arrived because we didnt book with his company. There were a couple of lovely workers including the guy that showed us to our room, always smiling but other than that poor service, Im very happy to be leaving here today

I have stayed 3 times in this hotel and never disappoints.the staff are very friendly and helpful in particular staff.the lactation was ok .a clean hotel with excellent service.overall good stay in hotel Shanti plaza we will come again and recommend to all.

First of all, I liked the decent behaviour of staff and management.They were really humble and cordial.Did not eat there coz we had to eat Delhi street food.Menu showed mostly the Non Veg items which were of no useto us ,being Strict Vegetarian.