The hotel offers a free shuttle service from and to Delhi main train station, which is the terminus for the Airport Express train (fare Rs60); however, the express does not run very late at night or very early in the morning. If your flight arrives at 1 a.m. or some such hour, you will have to take a taxi or arrange pickup with the hotel, which has its own van and charges Rs500. The driver will wait outside airport terminal Exit Gate 6 from the main hall and hold a sign with your surname on it. You will have a moderate walk to the van in the parking station nearby.
The marble and tile lobby area has a sitting area with copies of the Times of India, Hindustan Times and other newspapers in Hindi. Reception staff were pleasant, courteous, helpful, cooperative and obliging, especially Mr. Raj Yadav with whom we had the most contact.
The hotel has three rooms on the ground floor, in the vicinity of the lifts-elevators, stairs and access to the lobby, and five rooms on each of the first to third floors (European, second to fourth floors U.S.) making a total of 18 rooms. Rooms are of different sizes and tariffs; the directions they face vary.
Rooms x04 and x05 are at the end of the corridor, but on either side of the housekeeping closet, so susceptible to noise from the movements of the morning housekeeping staff. x04 has a connecting door to x03, if you need connecting rooms. x05 faces a light well at the back of the hotel and so is quieter, but has a single-glazed window; x01 faces the street.
A street-facing window should be double-glazed. If at any point you can feel a breeze passing between the window frame and wall, and see daylight through a crack, the seal has separated or ruptured (no matter how thinly), and the room will admit noise even though the street is blocked to passing traffic at night, but not to the occasional barking dog which seems a local resident.
Our Executive Double Room was very spacious, but had no more furniture than other, smaller rooms. It could have easily contained a convenient sitting area with easy chairs and a table. Closet space was limited with 4 coathangers provided, mysteriously reduced to 3 during our stay (perhaps because of a wedding group). Hanging space permitted items the length of shirts but not of long coats.
WiFi was a bit irregular, and required inconvenient renewal of both user name and password from reception every 24 hours. Even when reception provided these details by phone in the room, our entering the information did not always work. Consequently, we adopted the routine upon returning from a day's sightseeing of going down to reception with our laptop and cell phone, having the person on duty obtain the required details, and enter them into the equipment for us. There is no computer for guest use: to print anything, you need to work with reception which will use the hotel's computer and printer to produce what you want.
The bathroom had a shower, but no bath, with telephone (hand-held) and ceiling rain shower heads. Hot water was available in the morning, but at night by request. We would phone reception to ask to have the hot water turned on: it became available around 10-15 minutes later. Toiletries included solid soap, shampoo, body wash, comb, shower cap, ear buds, nail file and band aid. Housekeeping was reliable and thorough, and provided bottled water.
The limited breakfast buffet (available from 7 a.m. until 10 a.m. in the 4th floor rooftop restaurant, partly in the open) had mainly Indian dishes, some changed from day-to-day to provide variety. The western selection included papaya and watermelon juices, tea, coffee, powdered milk, bread-toast, butter, jam, corn flakes chokos, hard-boiled eggs, and eggs cooked to order, which could take time to arrive from the basement kitchen.
The hotel (basement) kitchen was exceptionally good, and available 24 hours a day to serve dishes from the menu. Food was cooked from basic ingredients, so served anywhere from half to over a full hour from when the order was placed. The choice involved Indian dishes only, but at very reasonable prices. We tried a wide range of them during our stay and found all of them tasty without being overwhelming. To allow for the cooking time, we would place an order at reception shortly after returning from sightseeing, then relax in our room until reception phoned to tell us that dinner was available in the dining room. For us, this arrangement worked well.
The hotel is on a narrow street with other hotels, travel agents and very basic shops. The urban neighbourhood is a rather poor area: the infrastructure (footpaths-sidewalks, streets, buildings, etc.) are in various states of needing repair, cleaning and maintenance.
The area lacks restaurants, grocery stores or other useful amenities in the hotel vicinity. This aspect, plus the state of the immediate area, mean that you will need either to dine before you return to the hotel, or use the hotel restaurant, which we did for convenience and enjoyed the food. During our stay (December 2016), the building right next to the hotel was undergoing major renovations; however, work was carried out during the day and early evening, and generally ceased at night.
The hotel seems to have an agreement with a travel agent across the street; you might be approached as soon as you check in. However, you might want to comparison shop and check prices with other travel services a bit farther down the street. We cannot vouch for any of them, but found prices lower for a car and driver and so used one of them (with a moderate price) to our satisfaction. Confirm and note down the total price (everything included), exact type and condition of vehicle, and ability to communicate in English with the driver before you commit to anything or pay a deposit with the balance due the driver on arrival
We used the metro to get around where possible and auto rickshaws otherwise. The hotel is roughly equidistant from Karol Bagh and Rajendra Place metro-subway station about 10-15 minutes walk to either. Karol Bagh was in the direction of the very popular, thus crowded, open-air Channa street market. If you walk to the right along the street after the leaving the hotel, you will probably be approached by various people offering transport or other services. We preferred to walk to Rajendra Place station because it was a quieter walk in not having people offering rides or whatever.
To get to Rajendra Place station, turn left once you leave the hotel. Walk up the street till you reach a T junction at the top of the slope up. Turn left and walk towards the elevated metro line in the distance. At a convenient point, cross the street Guru Ravi Das Marg and walk along the outside of the BLK Hospital. Turn right at the corner and walk up busy Pusa Road (above which the elevated metro runs) with the hospital at your right. Cross the street T Shohanlal Marg. The stairs in front of you lead up to the station.
For convenience and to avoid queues for buying tokens, buy a "Smart Card" at the "Customer Care" kiosk; it will save you time. You can add credit at automated machines with instructions in English, and obtain a refund from a Customer Care kiosk when you have finished using the card. The metro ride to Rajiv Chowk (Connaught Place) in the centre of Delhi takes 10-15 minutes. Here you can connect with other metro lines.
In conclusion, impartially and dispassionately, one cannot in any way rate this hotel as Excellent, or assign it 4.5 points out of 5! The customer photos in Trip Advisor do not portray the hotel accurately or fairly; photos on other hotel websites, such as Booking.com, Hotels.com, etc. are professionally taken and thus made to make the hotel appear at its most appealing. The reality is somewhere in between.
It would seem that a number of the reviews designating Excellent are fabricated by the planting of fictitious reviews with some others by actual customers exaggerated. Not only does the hotel not have the location, infrastructure and facilities to rate it as Excellent, it is not maintained or administered to that level as well. As a consequence of our experience, you might want to consider looking for another hotel in a better area, and with higher standards and superior facilities.