To attend a business seminar near Aerocity in Nov. 2016, we were looking for a nearby hotel around that area. Booked this hotel looking at the proximity to our seminar venue.
We were under an impression that since this hotel was under Lohia group's management, it would offer decent facilities. To our dismay, this hotel offers everything which a normal traveler would like to avoid. Foul smell throughout the hotel, breakfast in the most unhygienic location smelling like vomit, no internet connectivity, rooms smelling badly and what not.
We had to change 2 rooms before we could find a room to sleep.My suggestion: Look for better options around that area, hope you could find something better.
Horrible experience in total !
My wife and I stayed one night to be near the airport the next morning for a flight.
Okay, the good stuff, the room was reasonably clean, it smelled grossly of cigarette smoke (more later) but it was clean until you moved a chair and saw underneath. The other good thing was it was cheap. As an aside another good thing was that it was really funny, ...eventually,... if you have our sense of humour.
Our taxi driver from the airport DID know where the hotel was, but I had the impression it would be much nearer the terminal than it was, about 15+ minutes drive in very light traffic
On arrival there was a scramble between several staff to get at our bags. We only had one suitcase and two carry on's which my wife and I held on to. We checked in, and allocated our room, 15 feet to a lift, then 20 feet to the door. The porter held onto our suitcase as if it were a sick child.
The room was large, with a good en-suite, but REEKED of cigarette smoke. We had specified non-smoking. So I asked for another room, to be told by porter man, no rooms, I will fix. He then held out his hand and received the 1st of several 100 rupee notes that I was to waste in the next 15 hours.
He returned a few minutes later with an aerosol air freshener which he promptly emptied all over the room and en-suite, even spraying the bed sheets and pillows despite protestations. The cigarette smell now destroyed and replaced the hand was out again... another 100 rupees' (yes i know its my fault)
We were tired and had been travelling all day, we settled for what we had. (we ARE English after all!)
The television didn't work. I called reception and a few minutes later a man arrived and spent 10 minutes fiddling with the remote, some wires and the TV. Clearly with no idea what he was doing, to our amusement. He gave up, said he's get someone else, then sort of waited... and waited. then the penny dropped he wanted a tip ! I told him he could forget that, the TV still wasn't working !
In the mean time we ordered some food for our room. This was especially hilarious for my wife listening as I became more frustrated as I asked for one toasted sandwich each for my wife and I... to be told, 'Yes Sir, two sandwiches each'...'No... One each, two in total'. 'Yes sir two each'...' No ! One each, two total. Two each is four sandwiches, we want two sandwiches, not four.' 'Yes Sir four sandwiches'... 'NO ! Two sandwiches, one for each of us !' As you would expect, eventually four toasted sandwiches turned up, with two plates of fries, (we wanted one) a hot coffee, we had ordered chilled, but the Sprite was correct. The chap with the food order of course left with another 100 rupee's. (yes its my fault)
The door was knocked again. TV Repair man ! WooHoo. He brought a new remote which immediately solved the problem. TV now working. Then HE waited... Ok, here's a 100 rupee's ! (It occurs to me that maybe they always have the TV 'Faulty'???)
Right so we had some food, wrong order and not very hot, warmish really. But we were settled and smelling strongly of lavender, when the door was knocked once more. I opened the door to be greeted by ANOTHER man standing and smiling at me with a 2 pairs of fluffy white hotel slippers which he handed to me. Then he waited... CHRIST ! he wants a tip !!! 'I don't want slippers, I didn't order slippers'. His face fell and he walked away, the White Western guest had finally stopped giving everyone 100 rupees' You have to laugh.
In the morning we went out for breakfast and upon opening the room door were greeted with an overwhelming smell of faeces. Yes poo ! The whole place reeked. Toilet overflow somewhere??? who knows. We went to the basement, and a large bowl of brown sat next to a large bowl of white, neither appetising. The coffee was pre-sugared (we don't take sugar) and already with milk. A wide choice there was not, so we decided a couple of toast would be a safe option, and duly dropped some bread in the toaster. A few minutes later we watched with horror as a staff member took our toast and started to butter it for us... I could see another 100 rupees rapidly disappearing, and looking at him I didn't want to eat toast he'd handled. We'd had enough, and just left.
We grabbed our bags and went to reception to check out, I queried the food bill from the previous night and basically said I'll pay for what I ordered, nothing more, take it or leave it. The receptionist took it. We then practically wrestled with several porters to hold on to our luggage for the 12 foot journey to a waiting taxi. WE carried the luggage, but the porter still followed us outside wanting a tip. !!!!!
So I actually do have a tip.... don't bother with Hotel The Class.!
Quite hard to find as the awning hides the name of the hotel even from 2 feet in front of the entrance steps. Despite this, I really enjoyed the quaintness of this hotel. The rooms quite small, but adequate and functional if you need to be by the airport for an early flight as it's only 20 mins from Dehli airport.
My room was 304. I had room service food which was very good, but the breakfast restaurant is a good 500 yards up the road which I found inconvenient. I suggest skip breakfast and have something at the airport.
Would I stay there again? There's so many to choose from in that row, but the good thing was, my driver could park right in front of the hotel and that's important when your next stop is the airport.
It took us two hours of driving around the airport hotels area to locate this place. The reason? The hotel name is not OYO Premium, but Hotel The Class. There is no signage at street level identifying it as the Premium Airport Link. That's the most basic function of any hotel -- for guests to be able to easily find it. Our taxi driver asked a dozen people and no one had heard of it. On Google maps it showed the hotel was a kilometer away. And none of the taxi drivers at Gurgaon had heard of it either. Nothing on our voucher to indicate the switch in names. No one picked up the phone when we called for directions. What a waste of time searching and such a shame OYO does not put their guests first. Why brag about being a successful fast-growing company if you take short-cuts that negatively impact your guests? Shameful.
Hotel was better than I expected based on reviews I had read.
Desk staff spoke English fluently. Elevator worked. Room clean. AC, fan, TV, fridge all worked.
Breakfast (included in the rate I paid)was available from 7-10am.
Consisted of a small buffet (cornflakes, hot milk, banana, toast and jam plus Indian dishes) and also an omelette option.