by Sammmyyyya on
We stayed at le meredien hotel with our family, it was wonderful stay, food was delicious, room was clean , and the staffs are friendly Anjali chef sunny From front office,anuj jayam ashish from concerige
by matricagurung on
Appreciate the service and hospitality. I would like to thank Anjali from the front desk and Samarth for the support provided at breakfast and dinner time, maintained social distancing, were polite in nature.
Quality has declined
by Nessie F on
I stayed at this property in 2019 and loved it, but sadly it seems to have declined. To be fair, the pandemic has taken its toll on all hospitality and it has affected the amenities and this is not the fault of the hotel. That said, there were several things that could be improved upon vastly.
I arrived for a long postponed business trip to Delhi in early December, booked for almost a month at this hotel. Due to booking a COVID test upon arrival at IGI airport, I could not give a precise time when I would arrive however I had requested an airport pick up both because it was to be late at night and because I had substantial luggage. The hotel confirmed just to call when I was almost ready to leave and they would send a car. So this was the first problem because when a gentlemen outside called on my behalf (my mobile was not functioning) at around 2 a.m. I might add they said sorry can't send anyone. I called back personally and they reluctantly said they would come to get me. Being a solo female traveller it wasn't the most ideal situation to take a taxi. Finally a hotel employee arrived, but in a small beat up little taxi! My luggage balanced precariously the roof; had I known I could have simply found a (van) taxi the hour before. However, upon arrival I was given a corner suite and finally got settled.
Unfortunately as mentioned, the club lounge, pool, and spa were out of operation. As a Titanium BonVoy member the lounge is one of the perks I enjoy most so it was frustrating to not have access or any type of offering in lieu, and unclear why it can't be open with precautions when restaurants can as its essentially the same thing.
I utilized the gym frequently and staff there were pleasant and helpful as well as masked, but the gym is open to local members not just hotel guests and at times it seemed to be too crowded for COVID protocols, especially given its small size. Several times I saw a sloppy looking guy in jeans wandering around in there with a cup, not working out, just chit chatting and appearing to be 'looking around'. There could be tighter rules for those entering (e.g. no streetwear, max guests allowed at once). The equipment has decent variety but some machines need maintenance.
The main restaurant serves a buffet breakfast; again, staff is generally pleasant and efficient but the food quality was disappointing.I found it basic, repetitive, and honestly some of the items were not usually very fresh (pastries), or portioned in tiny little dishes (five mini chunks of fruit). Another day I ordered an omelette and after a couple of bites realized it was very very undercooked inside, which I believe is what led to over a week of serious stomach illness. This is so inconsistent with the last experience I had at the property with excellent food and drinks, huge variety, and far more attention to detail.
The room as mentioned was large with plenty of storage as it was a suite, but some items need maintenance and the whole room could use a refresh, one example is things like lights flickering after being turned off; also could have used some air freshener. Housekeeping was generally very good although one day someone inexplicably threw away one of my specialty hair products that I was using in the shower even though the bottle still had 3-4 applications in it!
The hotel rates were substantially lower than usual, however this seems to attract people that would not normally stay there, and frankly many of the other guests were not complying with COVID protocols well (i.e. not wearing masks properly or at all, not social distancing, lack of sanitizing their hands before handling common buffet serving utensils, having parties in rooms, etc.). Also, despite being on a non smoking floor, there was people clearly smoking nearby on several occasions, which also funnels right through the air conditioning and venting to the point where at times I woke up in the middle of the night from the smell of cigarettes. These issues could be solved with more security patrolling and reminding guests of rules and common courtesy. I do appreciate a duty manager who was very apologetic after I complained about a party in a room next to mine and sent me up a bottle of wine as a token.
Overall, I was quite disappointed, and it's too bad because this was my hotel of choice. Ultimately I shifted to a different property for another month as I found that even with reduced rates, the value was not good. Perhaps in future I will try it again for a few nights to see if there are any improvements but I would not consider another long stay here unless it regains five star quality.