Terrible Service from disinterested Reception Staff!
by Carolyn N on
This was a great disappointment! We booked a de luxe room with city views. Upon arrival we were shown to a tiny windowless room behind Reception which had obviously been smoked in. Then a slightly larger room on the 1st floor still with no window. We accepted the third room which had a window leading to a locked fire escape but no view. We later saw that there were empty suites with proper balconies It was around 9.00p.m. after a long journey from the Airport and we asked to order something simple from the 24 hour Menu. No such service was available. No toiletries and a kettle with scummy liquid inside - luckily we had our own. No advertised breakfast buffet available but a different Set Menu for each day. Mainly bread, jam & cornflakes. They did manage an omelette on our 4th day. None of the serving staff speak or understand English though they are very prompt to arrive and try to be helpful. Front-of-desk all spoke English but chose not to understand and lied to us constantly. It was very inconvenient not to have any Internet connection and maddening to be constantly told that it was being sorted. The t.v. subscriptions appear not to have been paid and we could only get BBC, CNN and Al Jazeera. All in all a far from de luxe experience...
Awesome experience in low budget!!!
by piyushkumar26 on
I stayed in this hotel for 1 night. The staff was polite and helpful. Room was big and clean. The ambience was nice. food was up to the mark. Bed sheets and wash room was neat and clean. It is situated in a peaceful area, so noise of traffic is there. You can sleep comfortably. Although my stay was for short span but it was great!!
by SANDEEPA636 on
excellent service , staff were very cooperative . a good value for money . room was spacious , food was not so good . good budget hotel near nehru place . travel desk staff was very nice to be arranged agra sightseeing .
by advertisingy on
the hotel is well equipped with modern amenities . it is located in center of delhi . so many place can be covered at a time . food was not up to the mark but room is really spacious and clean . no traffic sound in room so sleep well . good budgeted hotel .
by Arman M on
The room is spacious & food is also delecious . Staff was very coperative & highly professional . Hotel is situated just near to Nehru place market & metro station . Bath tub & balcony room is superb . Location from balcony is far sight seeing with good location . Amazing stay