I thank the Staff Member who has taken good Care of me. Special mention to Aditya, Mohidul,Sikandar, Manish Sharma and Praduman.
It has been a nice and comfortable stay with good Food and Reception and ambience
All is very gud... service can be improved regarding time... food is very gud n toilets was so clean all services are gud n we enjoyed a lot there could be ventilation in rooms because it is a little bit suffocating Aditya Banrisha Devansh and Praduman house keeping
I needed a voltage converter and they went the extra mile to help me charge my electronics. They care very much about their guests comfort. Aditya Sapna was very polite and helped me with the voltage converter.
The service was excellent...they took good care of us and my two naughty kids .... the house keeping guys was always smiling...it was like service with a smile ...I met Mr Aditya ..who was great help to me ....he was excellent with helping us
I stayed at Red Fox Hotel Aerocity, New Delhi from 09 Jan to 15 Jan 19. This was not the 1st time I was associated with Red Fox and Lemon tree group of hotels. I had stayed in their properties in Hyderabad and Bengaluru and I must say I had very pleasant experiences. Keeping all my previous experiences in mind I booked Red Fox hotel in Delhi for a hassle free stay. But this time around I was mighty disappointed. The staffs were totally unprofessional and rude. Everyday I had to call the front desk at night for delivery of the clothes given in the morning for laundry. The housekeeping staffs were very callous in their approach. Once a staff knocked at my door at 0345 h in the morning. I was in deep sleep and couldn't hear him initially and then when I heard the door bell I decided to ignore. But thanks to his perseverance, I opened the door only to find out that it was a wrong call. Imagine how I felt waking up from the deepest slumber only to find out dat somebody woke me up by mistake!!! And it seemed he felt very amused by this goof up. Anyways, I decided to ignore this incident. Again the incompetence of housekeeping staffs were visible in d fact dat I had to call front desk a couple of times for my daily complimentary water bottle. I found the quality of the food also hitting a low. The taste of the items were always same except their names used to change. The soup, paneer and fish item in the main course tasted same everyday. But the management made sure that their name changes. But I decided to ignore all these shortcomings. The last straw which broke the camel's back was during my check out time. I had tentatively booked room in the hotel till 18 Jan 19 from their centralised sales manager, Ms. Dimple. On 15th evening, I informed front desk about the change of my itinerary and that I'll be checking out early morning on 16 Dec 19 as my work in Delhi was done. The staff delightfully told me that there was no problem and the bill will be prepared at the time of the check out. My flight from Delhi was at 0545h on 16 Jan. I came down at the reception at 0400 h. While clearing the bill, Mr. Siddharth at reception told me that I'll be charged for 16th also as I was checking out early as the "tentative" booking was till 18th ( I hope he understands what tentative means). I was taken aback by this. I tried to reason with him and told him that I had already informed the staff at the reception the previous evening . But he behaved very rudely and refused to listen. I asked him to let me speak to his supervisor to which he rudely answered that he was the man in charge. I told him that while booking no such clause was told to me on which he said that the policy has changed and he'll charge me for the day on which I'm checking out. Totally absurd!! On showing Mr. Siddharth my "tentative" reservation snapshot which I received from Ms. Dimple, he outrightly disregarded it saying it was a mere snapshot. He commented that he'll not let me go if I don't pay up for 16th!! What hooliganism from a staff of a reputed chain of Hotels!!! That moment, I snapped cuz I was getting delayed for my flight. We had an argument and subsequently I called up Ms. Dimple at 0415h in the morning. She then got the things cleared. Finally, some sense prevailed in the mind of Mr. Siddharth and the bill was cleared as per my stay. The way this whole matter was handled by Siddharth at the reception was totally unprofessional. The hotel may change policy thousand times but it should respect the terms of booking cuz we as customers will never know about the policy change if it is explicitly not conveyed to us. And in this matter it seemed to me that Mr. Siddharth was the policy maker and the executioner both. I felt that he was playing some pressure tactics as he knew that I was getting delayed for my flight and in the hurry I will pay whatever he is asking from me. Thats really shameful. I am not sure wether the hotel authorities are also involved in duping the customers. If the hoteliers really want to get to top of competition than such staffs needs to be weeded out.