Svelte Hotel & Personal Suites

Well clearly this hotel didn't stand close to our expectations. We had spoken to even the Manager by name of Mr. Siddharth, didn't lead us anywhere till many days. This is what we could make out from our few days stay here - PROS - 1) good location , prisitne property, spacious rooms. 2) good location, pristine property, spacious rooms. 3) good location, pristine, property, spacious rooms. CONS - 1) egoistic and shrewd stuff. Will argue with you if it comes down to it and never saw anyone smiling here. 2) no help with luggage, we had to help ourselves. And if you don't want to use mini-bar be prepared they will take out all the stuff from it and take it. 3) not at all trust-worthy, they made an unauthorized transaction and charged our credit card for twice the amount. Didn't even bother checking until we informed them after 4 days for the same. 4) staff is lazy, disinterested when you speak or want to ask them. 2 out of 3 times we called and the person at front desk wasn't even aware if there is a Manager on duty or not. In short there is nothing to this property except for it's location. Whether you stay in the normal room or an 11,000Rs room. You think that would make a difference but it really does not. In the end there were selective times when we got a response from them and when they chose to not reply. The feeling you have when you arrive at a hotel and you feel safe, warm and happy to have reached is entirely missing here. If you see good reviews on Booking.com please don't fall for it. We had a hard time and seriously we did not choose this property to save money. We did spend a good amount and still faced such unfortunate incidents that we are sadly not forgetting anytime soon. Be the smart one, don't choose this hotel!

Average hotel with a great locational plus point. Room toilets need renovation and housekeeping could do with improvements. Room keys got deactivated 7 times in our 3 night stay and lifts were erratic. Hats off to the staff members Neeraj and Sakshi in the breakfast lounge, who were extremely caring.

They are good but sometimes they act as 2 star property we stat frequently this time it was all good like 4/5 they can get 5/5 some improvement need to be done like they dont have any housekeeping boy problem is them is less staff overall peace and family environment

paid so much money and the hotel staff is not professionals and they acted as a 3 star hotel , will never go there again and their breakfast buffet was so bad .. really bad .. worst hotel experience..

Amazing hotel with good rooms & great view.Locaion couldn't be better for New Delhi.Quick access to metro & connected mall.Services are very good. Staff is very supportive. Overall my experience was good.