Taj Mahal Hotel

Every staff person employed was attentive and helpful, particularly Rahul Sharma and Sanjay Kumar. The hotel is lovely and well maintained. The food was excellent. All recommendations provided by hotel staff were perfect.

I just love this place. Cool to hang out. Wonderful hospitality, polite staff ready to help you out, sumptuous and delicious food that surprises you wonderfully on every visit. Ambience is good and the rooms are comfortable. Being situated strategically, every happening place is just 5 minutes away

We stayed at Taj Mahal Hotel in Dec 2019 for one night and had a horrible stay, which was completely their staff's fault (they even admitted it), but they refused to refund the room rate. We checked in late night after 1 am because of our flight being delayed and the check-in staff knew we were staying with kids and that I had requested non-smoking room, but still the staff gave us a smoking room! When I entered our room at 1:30 am, I found a cramped/tiny room, barely enough to fit two adults, let alone 4 people, as is claimed by Taj Mahal hotel on their site and right away I noticed an ashtray in bathroom, which was odd, but I was too tired to connect the dots. However, in the morning around 6 am, we got a rude surprise to what a big mistake I made booking this hotel, when we were able to smell smoke in our room (probably from next door neighbor smoking as well as smoke absorbed by the furniture in our room). We were furious as to being lied upon by hotel staff and I reported this blunder by their staff during breakfast. The front desk manager was prompt in admitting their mistake; however, refused to offer me full refund on account that I paid for the hotel through a third party, which begs the question, when they can accept payment from third parties, then why can't they offer a refund? Anyways, I am shocked that this property is rated 5-star, I guess Taj have been making bank on their stellar location and brand name, while following questionable practices and poor customer service! I learned my lesson the hard way, but in future won't be staying at any Taj property and will strongly discourage my friends/family to stay away from such unethical company. Moreover, I will be reporting my experience to the booking company and will ensure they get blacklisted or at the least be removed from their "Top Property" list.

I had the good fortune to be able to stay at the Taj Mahal twice over the past two months, and would definitely return there on any future trip to Delhi. Great location for government offices, embassies, India Gate, and easy to walk to Lodhi Gardens and Khan Market. Property is being renovated and updated and even older rooms are exceptionally comfortable, well maintained and well kitted out. Food and service were exceptional and the back gardens make for a nice oasis in the midst of a busy city.

Stayed with family, Very nice place to stay, awsome service and restaurants. Kids also enjoyed and want to go back again. Highly recommended... Chef at restaurants were very flexible and looked after every needs