The Metropolitan Hotel & Spa New Delhi

I visited Hotel Metropolitan's Zing restaurant last night and food was of average quality and food preparation took time but the staff is just excellent and hence the four star rating. The Manager Diwakar at the restaurant is an exceptional person and truly believes in customer service and if you find any problem with the food, he will immediately replace it or take it back. He is quite courteous and so is the rest of the staff. But I feel that food needs to be improved and maybe the Chef needs to be changed and food is not at par with major restaurants in Connaught Place like The Embassy and The Host and United Coffee House. The Manager Diwakar was quite considerate and listened with patience at my suggestions and comments and this is the kind of people we need in the Hospitality Industry! Thanks Mr Diwakar and kudos to your efforts for providing world class customer service.

I like the hotel very much.It is at prime location. House keeping pupils are very much supportive. Breakfast is very good.Hotel is following the covid rules very sincerely during the pandemic. I recommend the hotel and want to stay next time also

VERY good service helpful staff thank you Sunil from housekeeping for your very good service. Reception prompt AJAY SUHANA GOOD SERVICE. ROOM SERVICE GOOD...Because of Corona faculties closed. BUT staff their best. Bell staff balinder good

The hotel is ideally located, however only ONE floor was operational. Very limited breakfast option. Wifi wasn't working and resolution was absent. (Didn't waste time pursuing this although I was given additional vouchers for devices but it was a waste). There as absence of health check at the entrance. It was musch short of expectations of a 5 star. I wish the hotel speedy recovery in operations.

Hotel is just like metropolitan.....excellent service courteous staff....lovely food....maintenance is up to the mark cleanliness & hygiene is very good staff are maintaining social distance and follow covid rule