Nice stay at the Met. Mr. Shiv was super helpful and friendly. He greeted us by name every morning with a wonderful smile on his face. The staff at Zing made breakfast a nice experience every morning. The food at Zing was very good. I wish WiFi would have been included.

Overall: A good clean hotel, friendly staff, no concerns about the rooms. We didnt use the pool (too cold), spa or chutney bar so cant comment. The service although good was still average in comparison to other hotels we stayed at on this tour, hence the rating, there was nothing about it that said this was a 4-star hotel The Good Reception staff were efficient and on checking in they quickly sorted out the mess our UK tour operator made with our rooms, and the rooms were clean. Plenty of variety at breakfast and dinner food was well cooked and with helpful staff / waiters Complimentary Wi-Fi Efficient check out The Bad We booked the New Years Eve gala dinner in the hotel (4000Rps per person) but didnt go in the end. We didnt believe that it was value for money as there was only piped music and no other entertainment We ended up booking a new years eve dinner at another hotel and for $3500Rps (alcoholic package. Non-alcoholic package was 3000Rps) we still had full buffet meals, unlimited drinks but also there was live music all night and a DJ. We cancelled the Metropolitan reservation and were then questioned un-politely about where we were going After getting ready to go out on new years eve I asked the doorman if he could call 2 taxis for us to take our group of 9 people to Connaught Place, he said that there were no taxis available as the whole area had been closed off. While I was discussing this, another doorman came up to us and said he would get us two taxis, which he did and we paid for the two cars to take us all there, wait and return us. Not sure where the first doorman got his information, which was completely wrong. On one of the days housekeeping took my ear plugs and eye mask from my bedside table. I didnt report this as it was only ear plugs and mask. The mask was returned the next day. It is a known rule that any guest items out in full view are not to be touched, the housekeeping staff need to be trained to remember this. The Ugly None to report

We stayed for 2 nights as a stopover to Agra. Very disappointed with the service and hygiene of the hotel. As a 5 star hotel no complementary WiFi, a 3 start hotel in Hyderabad provided free WiFi. Aircon in rooms not working. We had cockroaches running over the tables where the chef were preparing omelettes and fried eggs to guest's.

Thank you for a nice stay in our hotel. I want to especially thank Mr Vigin and Mr Shiv (housekeepers 3rd floor) for their help and kindness during my stay. I wish more of the staff in your hotel were like them. It is a bit noisy outside the windows, so sound-absorbing elements are needed. Keep up the good work!

Checked in here very late after flying in from Heathrow. I had booked 2 rooms and asked for them to be next to each other as we are a family of 5 and they had given us connecting rooms which was great. However I had made it clear there would be 3 people in one room but there were only 2 single beds. I rang reception and they said they could bring one up but we would be charged. Disappointing but Id booked via Expedia so decided to take it up with them. They eventually brought up the extra bed but it did take a while. The rooms were clean and a reasonable size and the staff were friendly on the whole. Good view across Delhi too. Breakfast was included and there was a wide variety from curries to fruit to toast to omelette. Service was really good in the restaurant. All in all its quite a nice hotel at a reasonable price and I probably would stay again.