The Metropolitan Hotel & Spa New Delhi

In hospitality , service starts from the time of booking and answering queries, I had made booking for 27th and wanted to make early check-in at9am versus normal checking of 12noon,and cleartrip was assisting me out. I was fine to pay the charges for the same, however first the hotel said you need to pay complete full day charges and connect with the online partner. Later they told cleartrip that half day charges are applicable and I was about to pay through cleartrip while in the mean time , hotel senior guy Faizal called and confirmed to cleartrip, we will not take up this booking , we are sold out for 26th Jan. The bookings were still available at various website but this behaviour and approach is pathetic by a 5star hotel. I never faced such issues with other premium brands like le meridian, lalit, crowne plaza. Folks kindly think twice before booking.

I stayed in this hotel so comfortable. Mr. ashok is my rooms service person. His service is sooo good.next time I will come to India,I want to stay this hotel.

Great central location. Felt very safe and secure. Hotel was well appointed. It was very easy for our drivers to locate us and the front door staff were always very pleasant. It was great to be in a central location for our tours so that we didn't have to travel great distances from outside the city centre.

Its a good hotel, clean, stuff was lovely, breakfast was ok, the Japanese restaurant was very very pricey so we didnt stay. Room was ok, nothing special. Location was ok. I wouldnt go back because of the city New Delhi isnt a nice place to visit.

Best part of the hotel was the STAFF.. EXCELLENT service. STAFF 5 stars. The Metropolitan STAFF was excellent. They were so kind and friendly even at the odd times in the morning when we arrived. They were very helpful and always seemed to greet you with smiles. The STAFF always looked for a solution for problems or things you forgot or even advice. From the lobby staff to house cleaning staff to the restaurant staff they were all EXCELLENT. FOOD 4.5 Stars. We only did the breakfast and Zing for dinners but the variety of indian foods were great for breakfast and dinner. Again the STAFF was excellent in being as helpful they can. Because everything made from scratch if not eating the buffett, it does take time to make food. Made to order breakfast omelette, fresh dosa, paratha, indian breakfast and some variety of fruit in season, some fresh fruit juices all very excellent. Again with friendly and helpful staff made it great. Good coffee and masala chai. A couple mornings we left too early for breakfast so they had box of breakfast with rolls and water and I think an egg sandwich which was really nice. One of the night managers as we sat in the lobby waiting for our ride invited us to sit in the Zing the restaurant and have coffee and tea before we left even though it was clearly closed. The restaurant got us coffee and even some bread and toast before we left. Again an example of how the staff did everything they could do to make our stay great. We didn't make it to Sakura their 5 Star japanese resturant. It looked like a big menu and they got ingredients 3x a week from Norway/Sweden and Japan. We just ran out of time. They had another formal resturant but we never ate there either. FACILITY 3.5 stars. Lobby and entrance was beautiful but not a ton of areas to sit and congregate. Pool looked nice but weather was too cold to try it. Rooms were big enough for an extra bed with king or double bed. Rooms were dated but should an upgrade soon eventually. Staff again cleaned it well and did everything they could to make it nice but does need an upgrade. We stayed on 4th floor. Toiletries was excellent (tooth brush,colgate, shaving cream and razor, soaps, and room amenities). Safe was small enough for wallets and small ipads. Had a vast amount of outlets for charging. Beds were firm but comfortable. Bottled water everywhere. Wifi was okay. 2 devices free per room. You can pay for more devices. We were able to download movies but took time. Craft house was very nice it gives a base price for your shopping around Connaught Place and else where in Delhi. They have concierge services we didn't use but they were helpful with directions. They have Spa amenities but didn't try it. Location 4 STARS 10 min walk to Connaught Place. 5 min walk to Sikh temple. In the heart of Delhi. Easy drive everywhere. For a family of 4 with 2 kids (preteens) it was good place for us. It was not a 5 STAR experience. But solid 4 Star experience because of the STAFF; they really showed us 5 star experience. I hope facility goes through upgrade to match the staff excellent service.