The Room had stained covers and the bathroom shower leaked water all over the bathroom. Under the door seal was bad. After being told they send a housekeeping to change the bed-sheets, the bed-sheets he put again had stains so he went back and got good sheets and pillow covers finally. For the shower they sent for a in house plumber and he couldn't fix it so they sent for a carpenter and i was stuck with them for total 2 hours in the room so that they could finish their repairs. Any good hotel would change the room immediate but not them.The hall way had painter repairing a patch of wall at day time. Hose keeping Noise in the hallway, at daytime easily comes into the room.

This hotel is in a great location and you can get to most parts of the city very easily. The best part of my stay was the service I received from the staff. Ram and Ankit provides great service throughout our stay.

This hotel thinks it is 5 star calibre but it is deluded and the management must never have stayed at a true 5 star hotel. Room was tired but OK, reasonable size, with a safe and fairly quiet - so I guess the fundamentals were met. The disappointment was with the poor customer service attitude of some of the staff (reception desk and restaurant) and the high prices and average quality of everything (food, drinks, airport/station transfers, and for the room itself) which are not helped by the fact that the published prices of everything do not include taxes which can add almost up to 30% to your bill. This is sneaky and I felt typifies the attitude of the hotel. If this is typical of Delhi hotels why is Delhi so expensive? - it cannot justify the high prices. As an example, we arrived Delhi NDLS train station late afternoon after an overnight train from Mumbai and wanted a hassle free transfer to the hotel, so booked this through the hotel itself at a cost of INR2300 (about 30 after the plus plus taxes),even though I knew this was a similar price to their (much longer) airport transfer. However we were promised that we would be met at the train carriage itself when we arrived.This aspect worked well ,but it was a bit of a let down to find that we were not helped with our luggage and had to argue ourselves with the station porters about their charges and ended up carrying our own cases. Very disappointing after what we had paid. The tour desk in the hotel (run by an independent company) gave us good service for other transfers and our (very average) day tour of Delhi, but again were much more expensive than the local taxis who line up alongside the hotel and who the concierge staff will organise for you - this is what we should have done with hindsight. Had problems at check out with their credit card machines - again poor quality equipment and poor staff attitude. However Concierge staff were very helpful and gave genuinely good service - were too good for this hotel! So overall we were disappointed and would only stay here if there was no choice.

Pleasant stay. Room was spacious, very comfortable and clean. Bathroom was the same. A typical western looking hotel and room. Breakfast was good, continental, Indian and omelet stations. Basically everything that you may want. Satisfied.

This is an excellent hotel. The room I had was spacious, with a king sized bed and was kept immaculately clean and well serviced by the housekeeping staff. I often bumped into them in the corridor and had quite a few friendly chats. The hotel facilities were good, with a choice of three restaurants, of which I used mainly the Chutney Bar and restaurant, with mainly Indian cuisine, and Sakurs, serving a wide range of Japanese and Asian food. Both were very good, with friendly and helpful staff. Other facilities in the hotel include a spa, a pool, a craft shop and an art gallery. Throughout my stay of eight nights I found all members of the staff friendly, helpful and efficient.