The Umrao Hotel is known for delivering a perfect blend of service, luxury and efficiency and The Umrao, really did live up to that promise. Despite being in the heart of the commercial district and on the high traffic N.H 8 Road, one hardly hears the chaos outside.
Lovely and spacious hotel needless to say, but what's surprising was the excellently trained staff. Not only do they pay extra attention to detail, every one of them is able to read the situation very well and willing to take extra steps to fully resolve issues setting new standards for customer care and service. What a great team of friendly and service minded staff and supervisors. They are always ready to go an extra mile to make the stay better than the best.
Far and away the greatest strength of this hotel were the friendly, helpful, knowledgeable and professional staff. Every person we came across could not have been more courteous and they all helped make our celebration so memorable.
The menu included authentic Punjabi delicacies like Punjabi Chana, Punjabi Sabzi, Subziyon Nimboo Ka Shorba, Punjabi Gosht, Bhuna Lahsun Shorba, Murgh Mirch Kebab, Sarson Da Saag, Makke Di Roti, Paneer Khasha, Mutton Angara, Til Aur Gur Ke Ladoo and Ganne Ki Kheer.
Like to appreciate few of the staff who were with us were Mr. Bhandari, Suraj Jha, banquet team members and Mr Rajneesh Bhargava who assisted us in all way. Special mention to Mr.R.M.Praveen who was associated with us for this extraordinary experience
Visited first time to the hotel for my sons first LOHRI. There's only one word to describe this hotel. Brilliant. Every aspect is perfect. All arrangements are of the highest standard. The staff everywhere are genuine, looking to help and advise wherever they can. From concierge services till the end. The little touches everywhere show what a high class place this is. I could just go on.
The buffet was great with assortment of lohri specialities like, Amritsari Aloo Wadi, Paneer Chholiya, Sarson Da Saag, Mah Chholian Di Dal, Dhabe Ka Kukkad, Keema Chakundari, Amritsari Kulcha, Makki Di Roti, Chhoti Praunthi, Amritsari Machhi, Rabdi, Ganne Di Kheer and so on and so forth.
Few names who were extensively involved with us like to mention, Mr. Suraj Jha, Mr. Dinesh Bhandari and team with their superlative Director of events, Mr. Rajneesh Bhargava. Off course not to forget Mr. R.M.Praveen who was meticulously involved past two weeks with all the arrangements.
The event was an evidence of a top class collaboration between different teams from Security - Wallet - helpdesk - waiters to decorators with ALL OTHER management folks looking towards ensuring my function being the best to the bestest of for what i deserve when i and my guests are in The Umrao.
Thanking the Management who have nurtured these professionals for making the Lohri celebrations memorable with dhol DJ and bonfire.
Amazing place for all sweet tooths. I myself am one went with friends for the first time ,and I surely will be regular on now , I want say thank to thyme server for giving me excellent service specially mr.sunil Rawat he is captain there and he so friendly all in all I will must visit again.
I was there for a marriage ceremony and stayed for 2 days. The Hotel was so beautiful. I had breakfast which was so delicious. I loved the food of these place. It was very clean and exceptionally fresh.
I would specially like to thank you Mr. Dalpat singh. The service by him was so satisfying. Loved the place
Stayed here for one night before catching our flight back home . The rooms are nice and cozy and we enjoyed our stay.
The buffet breakfast was great and had wide selection but was little disappointed with the fine dining menu choices .
Service need little improvement as our order got mixed up in main course but the staff handled it very well .
Thank you guys for the nice stay