The Umrao

Hotel management provides only 2 ltr complimentary water for the whole day for two people,and after if you request for water they refuse to give you and said have to pay for it, just imagine if two people will drink 2 ltr water whole a single day its enough ? even a small hotel gives water to their guest for drinking, and umrao management are robbing their guest by making Rs. 10 item a water bottle things like umrao ten times bigger, then I will convince all my friends to never go to such hotels, my experience was very bad with then, that reason i did not continue with this property and leave in next day, and choose other one

It was a great experience, well maintained with proper hygiene, Asst manager was very polite but I would not appreciate the staff at night who did check in he was not so professional and ya you should keep room slippers before itself why the guest have to call ask for that.

Had a great dinner and Lohri bonfire at Umrao. Special efforts by Mr. Abhinav and Mr. Pankaj, made our evening memorable!! Great food and super courteous staff and services. Arrangements made for bonfire were great. Thank you

From the very start we felt that the customer service was really low at this property. When we arrived there was no one to collect our luggage and we had to carry it through the entry stairs ourselves. Same day we ordered a pizza from outside delivery which is mostly free in all hotels and later we realised the hotel doesnt allow any outside food. When we realised this we spoke to the manager Gulshan who was very uncooperative and then we also spoke to the GM who was adamant that he wont allow the food even after requesting and saying repeatedly that we werent aware of the hotel Policy and since we had already paid he should excuse us rather we had to go outside of the hotel and stand in cold and eat our pizza. (All because of corona they said). When we went to the new year party we saw everyone touching the buffet cutlerys and serving spoons and there was no precautions taken for COVID remember we were asked to stand outside of the hotel and eat our pizza when inside everyone was touching the same dishes. And on top of that their food was below average. There was no taste in anything that they had prepared in all three meals dinner breakfast and lunch. No taste at all. Even the. Dhaba food tastes better. Also I saw same dishes being served in dinner and in breakfast too. I just assumed it was the leftover and didnt touch at all. Overall we tried to make our memories but I feel we did a mistake in going to Umrao. What do people want when they book you know to celebrate occasions - hospitality, good food and cleanliness and all there were not there. Yeah I forgot to add that our patio was unclean even after requesting the staff to clean it they didnt bother to do it. Ultimately we managed as we didnt want to spoil our vacay. Please be sure when you book with them. The team is extremely inconsiderate and food is really bad.

I really enjoyed at the Umrao hotel in samalkha new delhi, service was very professional and they served a complementary buffet breakfast that was so beautiful and delicious.. Mr. Ramesh Singh Koranga ( Stwerd ) his service and way of talking is very polite and nice he is such a nice guy Thanks a lot Umrao & Mr. Ramesh