Lovely view from the resort. Food was super. The building is old but well maintained. There is no restaurant, but room service is given when ordered. Breakfast is served in the garden, which is worth enjoying.Would definitely recommend the hotel to my friends and family members.
Last week, we had been to OOTY and stayed at British Cliff Club Resort. We had booked Cottage room to accommodate 6 people.
Although the rooms were quite spacious, it was not clean at all. Above that, TV not working, No towels for guests, Water Geyser not working in 1 room, No drinking water provision etc.. Overall it was very bad experience and management needs to look into this.
On the way to the resort, we had no idea there was another world there which is really mesmerizing. Frankly we thought so because the road was not properly tarred but once you reach there, it was like WOW !!!!
The rooms are having a feel of old british days, a big lawn, food was superb and service was also good.
Overall we would recommend our friends and relatives to go there.
Old British bungalow but quite maintained well..Superb .look and clean garden..Just loved it...Would love to go back again.Staff are very helpful and made my wife birthday very special...Thanks to the entire team !!
Lies, Lies and more lies. We arrived at the hotel which is beautifully located. The building is a wonderful colonial example and the gardens are well maintained. We were ushered into a room, as we went in I mentioned how cold it was in there. There was no AC or heater. It was raining outside and around 9 degrees. The manager told me "Don't worry we will light the fire for you, get you a heater and some blankets: He pointed to a nice fire and I thought ok, cool. I and my 65-year-old mother (this is important re the cold) went to check in. When they realised we had already booked online and weren't new customers they told us the room was more expensive but we could stay there for the same price. Great, we thought! We asked for the fire and heater and waited. 20 minutes later still no heater, still no wood. Over the space of an hour, me and my mother asked 6 times for these things. We had excuses from the wood is wet, to we don't have any, to we usually charge money for firewood - finally, 2 guys came in and put a few sticks, lit the fire and left. Of course, this went out as fires need logs. So we asked again. As we had walked around the hotel I saw a wood hut - inside lots of nice dry logs. I asked for the logs and was told there were none! I said what about the logs in the cupboard and he said I shouldn't go in there. So I asked for a heater - sorry we don't have any! So I complained and he said we could have wood for an extra 300 rupees! By this point I was so cold I said yes. Another 20 minutes later and they bought in around 8 pieces of small wood. I told him that I needed to do some work and I couldn't do it whilst my fingers were freezing off. He told me to wrap a blanket around myself!! I'm sorry but I don't pay to sit in a freezing cold hotel room. We ordered coffee - asked for it 3 times and finally, it came. So I sat in bed, fully dressed under a blanket writing on my laptop. At the top of a hill in the mist, this is not the place to be cold. We decided to go out and eat. When we came back we had to sleep in our clothes with 3 blankets on the bed. It was still cold!
Next morning, I was woken at 7 am by the screams of a crying child in reception - which is a door away from the rooms. It went on until around 9 am. I know kids cry but someone should have said look guests are sleeping, do you mind taking him back to the room or something. So, decided to have a nice warm shower - impossible as the water hadn't been switched on - it was cold and when the tap was fully turned the water would barely drip out. Also, this place turns the wifi off when the guy on reception goes to bed. We cut our trip short and checked out. When we did they tried to charge us 400 rupees for the 8 twigs they have provided us for heating. Another argument. We left feeling cold and miserable. On the plus side leaving this terrible place meant we went on the Ooty toy train - which was an amazing experience. If you can't get tickets ask your rickshaw driver - he'll take you to a travel place to pick them up. My advice - DO NOT GIVE THESE PEOPLE YOUR MONEY