Lies, Lies and more lies. We arrived at the hotel which is beautifully located. The building is a wonderful colonial example and the gardens are well maintained. We were ushered into a room, as we went in I mentioned how cold it was in there. There was no AC or heater. It was raining outside and around 9 degrees. The manager told me "Don't worry we will light the fire for you, get you a heater and some blankets: He pointed to a nice fire and I thought ok, cool. I and my 65-year-old mother (this is important re the cold) went to check in. When they realised we had already booked online and weren't new customers they told us the room was more expensive but we could stay there for the same price. Great, we thought! We asked for the fire and heater and waited. 20 minutes later still no heater, still no wood. Over the space of an hour, me and my mother asked 6 times for these things. We had excuses from the wood is wet, to we don't have any, to we usually charge money for firewood - finally, 2 guys came in and put a few sticks, lit the fire and left. Of course, this went out as fires need logs. So we asked again. As we had walked around the hotel I saw a wood hut - inside lots of nice dry logs. I asked for the logs and was told there were none! I said what about the logs in the cupboard and he said I shouldn't go in there. So I asked for a heater - sorry we don't have any! So I complained and he said we could have wood for an extra 300 rupees! By this point I was so cold I said yes. Another 20 minutes later and they bought in around 8 pieces of small wood. I told him that I needed to do some work and I couldn't do it whilst my fingers were freezing off. He told me to wrap a blanket around myself!! I'm sorry but I don't pay to sit in a freezing cold hotel room. We ordered coffee - asked for it 3 times and finally, it came. So I sat in bed, fully dressed under a blanket writing on my laptop. At the top of a hill in the mist, this is not the place to be cold. We decided to go out and eat. When we came back we had to sleep in our clothes with 3 blankets on the bed. It was still cold!
Next morning, I was woken at 7 am by the screams of a crying child in reception - which is a door away from the rooms. It went on until around 9 am. I know kids cry but someone should have said look guests are sleeping, do you mind taking him back to the room or something. So, decided to have a nice warm shower - impossible as the water hadn't been switched on - it was cold and when the tap was fully turned the water would barely drip out. Also, this place turns the wifi off when the guy on reception goes to bed. We cut our trip short and checked out. When we did they tried to charge us 400 rupees for the 8 twigs they have provided us for heating. Another argument. We left feeling cold and miserable. On the plus side leaving this terrible place meant we went on the Ooty toy train - which was an amazing experience. If you can't get tickets ask your rickshaw driver - he'll take you to a travel place to pick them up. My advice - DO NOT GIVE THESE PEOPLE YOUR MONEY
Visited this hotel with family for a 2 night stay during September. Ooty is beautiful and I always prefer stays separated from the noise of town, on hill tops. British club is on a beautiful hill side, Elk hils, from where you can view Ooty town. The location is excellent with beautiful views all around the hotel. But I could say that the resort needs more maintenance, probably with the help of an expert architect to preserve the charm of the bunglow which is more than a centurion in age! Staffs were friendly and helpful. But I felt a little insecure in the night due to lack of proper lights. Food was ok. I would consider this hotel if I visit Ooty with friends, but a big no with family.
We have stayed twice in this hotel, once in the standard room & once in the deluxe. Standard room is clean and comfortable, while the deluxe/superior is huge with fireplace. The view from hotel is lovely, being away from the main town. There is a small hill behind the property & we enjoyed the hike up. The breakfast was also pretty good..
The only negative is the approach road, being far from town, it might be a little difficult to reach the place.
The Bungalow as such is big and located with a great overview of ooty racecourse but apparently managed very poorly!!
# Hot water in taps available only for 2 hours in morning (that too not properly)
# Hundreds of HOUSEFLIES hovering around breakfast garden and falling in the food
#Only dosa and Idli available for bfast (not at all tasty and sambhar smelled FOULED)
#Only one plug point working in the apparently best room of the resort (room Elizabeth)
#Terrible aesthetic sense..curtains of mughal muslim style putup on top of european colonial windows and terrible color combinations everywhere
# No wifi network at all
# Unfriendly ignorant staff
# Spacious beautiful lawn
# Parking space available
We had to take this (inspite of bad trip advi reviews) only because there was no more booking available where we initially stayed ..Boughanvilla resort..for which I hav given a 9/10
I recommend specifically the queen and king suites, but not the small rooms. Food menu is limited, room service is slightly relaxed. Overall the hotel is superb with excellent views, an acceptable but limited menu, and close enough to Ooty town, yet beautiful as though far up in the hills. 20 minutes walk downhill to town, or a 5 minute car ride/Rs.100-150 auto ride.(hotel has to arrange autos if you want to go down to town). Overall I recommend this place.