I had booked this hotel for my 2nd honeymoon as it was my first marriage anniversary on 7th May to 9th May as it was a peak season I preferred booking On the travel guru site. On the site this hotel seems to have all the amenities of a resort, big and spacious room, one big hall with TV, multi cuisine restaurant, massage etc etc. It was suppose to be a suite which they had allotted to me. We reached Ooty by 11:30 AM on 7th May and we reached the Resort easily but when I arrived there i was totally disappointed. We went to the reception and the so called reception was in a dark and small room and a receptionist checked the booking letter and told the room boy to shop us the room so called Suite. He took us and showed us the Suite. The first impression was embarrassing that the room door was struck and it took 5 mins to open. When we entered the room I was totally disappointed. There was a hall which was very dirty and empty and there were 2 rooms inside. They gave us one and as soon as we entered the room hhaaaa :-( very very small, dirty, a small bed with dirty bedspreads, old blanket, there was an attached bathroom where only one can go, so pathetic. We asked the route to this new hotel from local guy and he said its exactly behind Ramakrishna Mutt on Elk hill road, with great difficult we reached there. When we went there we found the hotel was pretty good. We went to reception and contacted Mr. John. He helped us showing the room and unfortunately here also they had allotted a room called Gold Class which was 2000 plus tax in some corner which was in front of the restaurant and beside stores :-( which I didnt like and even the room was very small and cozy. So again i approached Mr. John and asked them do you have any other room apart from this? He said in this class this was only one left and other classes we have. I asked him to show the rooms. He showed all the classes in which we liked Diamond class which was 3000 plus taxes for 2 days it will come to 6750 and we asked Mr. John that we will book this and pay the difference amount. He called up to Miss Aafreen and told the entire story. She said that we have to pay 2750 extra. I was shocked to hear that.