its a good place
Wed, 05 Apr – Thu, 06 Apr (1 Night) | 1 Room | 1 Guest
its a good place
The hotel was real good value for money. Very courteous & well mannered, efficient staff. The front desk managers were very respectful. The room had an excellent view & was very tastefully decorated. The toilets were clean & hygienic. The dining hall, children's play area, the lobby, the lawns & the parking area were very clean & well managed. The overall experience was very good.
Its a good hotel i dont like his service i cannot say good or bad they are only good but not execllent its little far from station food was very good cleanness is also average
This is one of the best property I liked in ooty. Our room was excellent with all the necessities. The management of the staff did their work very well with a good smile on their face. The food was amazing in taste. We would love to visit this place again in future.
I booked the four rooms in the hotel but all were spacious and well arranged. Service was efficient and staff was professional. I hardly taste the food but their dinner was delicious. I was also impressed with the location. It was a suitable property for families.
(based on 463 reviews)
This is a very badly maintained hotel and maintenance issues abound. The rooms and bathrooms were very tatty and definitely not clean - well overdue for refurbishment. No plug in the washbasin, very hard, very creaky beds and there was a lot of noise from the central reception area. The food was good but the dining experience was poor, waiters slow and inattentive - had to ask repeatedly for dirty plates to be cleared and getting tea and coffee was a challenge every time. Also tables were never laid properly - always some or a lot of items missing. Had we booked this ourselves and not been on a tour, we would not have stayed.
Once through the impressive entrance lobby the hotel loses its appeal. Rooms are tired and in need of refurbishment rather than a poor paint job. Our bathroom was dingy and needed replacing. No plug in the sink despite two requests, a bath that you had to be a contortionist to get in to. Not sure about value as we were on a tour so do not know what the rate was. Confusing mealtimes with poorly trained staff who had little English, although tried hard. Location poor and badly maintained grounds at were quite depressing to walk round. In its day probably a 'grand' hotel, but those days are long gone I am afraid.
I traveled with my family in the month of Feb. Booked hotel via 3rd party travel site. check-in was smooth. They have plenty of rooms. I booked fortune club room but could not make out much difference between Standard and fortune club room. It is an old property situated in city but little away. One can walk to the commercial area. Only issue I had was with the bathroom. As it is an old property it requires lot of maintenance. They had to change shower head twice during my stay of 3 days which was frustrating and don't expect rooms like this from ITC property. Other facilities like indoor games are in bad shape. I have given 4 stars as the staff was good. They are ready to help you. Didn't had food there except for breakfast. Breakfast spread was awesome and they have something for everyone like south, north and continental varieties. Overall I enjoyed my stay except for the hiccups related to the bathroom and non-working amenities.
We stayed here two nights, in a king double. Good hotel, and very cosy, lovely entrance and good room, bathroom a little old, excellent bed & good sleeping. First class restaurant, where we had two buffet dinners. Great food! Excellent staff, and very helpful.
We had read a number of reviews about this hotel stating that it was past its prime with improvements required to update the rooms and bathrooms. We did not feel that at all. we had a room on the 3rd floor with a view to the back of the hotel. The room was very comfortable and bathroom functional.The best part of our stay was the quality of service. The reception and the dining room staff were excellent and always very attentive, catering to all our needs. They have an excellent bar and great food, especially the breakfast in the morning.
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