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Ooty

Mon, 23 Jan – Tue, 24 Jan (1 Night)  |  1 Room  |  1 Guest

Fortune Hotel Sullivan Court

123, Selbourne Road, Opp. Rose Garden,, Ooty , 643001  |  Show on map

Rs.4,935

REVIEWS

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  • Overall Rating

    • 4.3 Very Good  

      (based on 62 reviews)


      98% of our customers
      recommend this hotel

  • AVERAGE GUEST RATING

    • Room Quality 4.3
    • Service Quality 4.1
    • Dining Quality 3.9
    • Cleanliness 4.3

Mr Dipan from Ooty, India recommends this hotel Posted:  Room Quality: 5/5 Service Quality: 5/5 Dining Quality: 3/5 Cleanliness: 5/5

Staffs were very quick and co-operative in their work. Rooms were excellent I liked the interior of the room very much. I had used gym it was great after using it. The food needs to improve little bit as it was average in taste. I would surely suggest this hotel to my friends and collegues.

Satish Kumar from Ooty, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 4/5 Dining Quality: 4/5 Cleanliness: 4/5

The hotel was very clean, comfortable with all amenities. The staff was especially courteous, polite and helpful. Service was prompt. I would definitely like to visit again and recommend this to other guests.

Mrs. Ritu from Ooty, India recommends this hotel Posted:  Room Quality: 5/5 Service Quality: 5/5 Dining Quality: 5/5 Cleanliness: 5/5

Rooms were very decently maintained with excellent interiors. The food was fabulous in taste of the restaurant. Service was fantastic of the staffs. Whenever I will go to ooty I would definitely stay in this hotel.

Vikas from Ooty, India recommends this hotel Posted:  Room Quality: 5/5 Service Quality: 3/5 Dining Quality: 4/5 Cleanliness: 4/5

The hotel is centrally located and very close to the Rose Garden. We had a smooth check-in, however the only lift was not functional, and hence had to use the stairs to go to the 3rd floor. The room was just perfect, with a good view of the hills behind. The room was absolutely clean, and well done in all sense. The bathroom shower had some problem, which took them sometime to rectify. Other than that it was a very comfortable stay. The breakfast options were good, service was a tad slow...but the staff is very courteous, and helpful. We would certainly recommend this place.

Karthik from Ooty, India recommends this hotel Posted:  Room Quality: 5/5 Service Quality: 5/5 Dining Quality: 5/5 Cleanliness: 5/5

It was a good experience... The hotel staff was very friendly and we had a good experience....The only thing bad about the hotel is the view from there which is not too great...but that cant be changed...

Biswa from Ooty, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 4/5 Dining Quality: 4/5 Cleanliness: 4/5

Its a good hotel i dont like his service i cannot say good or bad they are only good but not execllent its little far from station food was very good cleanness is also average

NEELESH from Ooty, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 3/5 Dining Quality: 3/5 Cleanliness: 4/5

Our stay here was value for money but there were areas where the hotel can improve. The room provided to us was very spacious but the complimentary tea powder provided to us was outdated. Apart from this the breakfast they served was delicious but in contrast to that the meal was not of good quality. The staff member were very helpful though. This is an above average property.

Khan Sajid from Ooty, India recommends this hotel Posted:  Room Quality: 5/5 Service Quality: 5/5 Dining Quality: 5/5 Cleanliness: 5/5

We had a perfect outing here. Our room was very comfortable & well equipped. The room service were very prompt & friendly at the same time. Also the food served was absolutely delicious. We would definitely recommend this property to our friends and relatives.

JAYANT from Ooty, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 5/5 Dining Quality: 5/5 Cleanliness: 4/5

We enjoyed our stay here. The ambiance was quite pleasant & perfect for a vacation. Our room was well equipped with all the necessities. The room service were active & friendly. Also the food served was delicious. We would love to visit this place once again.

Navin from Ooty, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 4/5 Dining Quality: 4/5 Cleanliness: 3/5

The location was wonderful and surrounding was silent. The hotel was very good in terms of the quality and service. The room was well arranged and staff was polite. I also like the food is well.

KAPIL from Ooty, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 4/5 Dining Quality: 4/5 Cleanliness: 4/5

The food facility was excellent. The room was good of size and service was superb. The location was good.

R from Ooty, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 4/5 Dining Quality: 4/5 Cleanliness: 4/5

Room was decent one. Staff was helpful with good smile on their face. Breakfast was lovely in taste. The location was wonderful near the hotel.

madhusudhana from Ooty, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 4/5 Dining Quality: 4/5 Cleanliness: 4/5

We spent 3Nights in Deluxe Room and it was a very pleasant stay.

Mrs. Divya from Ooty, India recommends this hotel Posted:  Room Quality: 5/5 Service Quality: 5/5 Dining Quality: 5/5 Cleanliness: 5/5

Everything was just perfect here in Fortune Hotel Sullivan Court, Ooty. We had an excellent stay. We strongly recommend this property to others.

ANIL from Ooty, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 3/5 Dining Quality: 2/5 Cleanliness: 4/5

The quality of deluxe room was Good. Food options were poor and the service was fine.

Mr. P I from Ooty, India recommends this hotel Posted:  Room Quality: 5/5 Service Quality: 5/5 Dining Quality: 5/5 Cleanliness: 5/5

Location was excellent. Our room was fabulous with all the necessities. Staff was caring and polite towards the guest. We had my breakfast in the restaurant, it was awesome in taste. We would love to visit this place again in future.

Geraldine from Ooty, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 4/5 Dining Quality: 4/5 Cleanliness: 4/5

Location was wonderful. Our room was presentable with all the facilities, and the room service was appreciable. The food served was hygienic and good to taste. We would like to recommend this property.

Kavita from Ooty, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 4/5 Dining Quality: 4/5 Cleanliness: 4/5

It was one of the best property in Ooty. Our room was marvelous with all the facilities. Even the service provided by the staff was quick and prompt. We had breakfast in the restaurant, it was amazing in taste but it was too expensive. The location was just perfect as it is closer to the places to visit.

Prashant from Ooty, India recommends this hotel Posted:  Room Quality: 5/5 Service Quality: 5/5 Dining Quality: 5/5 Cleanliness: 5/5

This is one of the best property I liked in ooty. Our room was excellent with all the necessities. The management of the staff did their work very well with a good smile on their face. The food was amazing in taste. We would love to visit this place again in future.

Dinesh from Ooty, India recommends this hotel Posted:  Room Quality: 5/5 Service Quality: 5/5 Dining Quality: 4/5 Cleanliness: 5/5

Excellent Ambiance, nice location, prompt service, well priced, though food bit costlier. Flexible timings. MUST RE-VISIT.

M.sadique from Ooty, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 4/5 Dining Quality: 4/5 Cleanliness: 4/5

I booked the four rooms in the hotel but all were spacious and well arranged. Service was efficient and staff was professional. I hardly taste the food but their dinner was delicious. I was also impressed with the location. It was a suitable property for families.

vinod from Ooty, India recommends this hotel Posted:  Room Quality: 5/5 Service Quality: 5/5 Dining Quality: 5/5 Cleanliness: 5/5

Excellent

Kavitha from Ooty, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 4/5 Dining Quality: 4/5 Cleanliness: 4/5

The ambiance of the hotel was quite good. The rooms are very modern and clean. The staff was kind and polite and the food was tasty. We had a great and a pleasant stay in this hotel.

Sushil from Ooty, India recommends this hotel Posted:  Room Quality: 3/5 Service Quality: 2/5 Dining Quality: 1/5 Cleanliness: 5/5

I was surprised that they don't provide tea in the room. The fridge was not working and had to be replaced. As per their policy they informed that guests can take lunch in their room only and buffet lunch was arranged in the restaurant for guests only. We had to go out to take our lunch. I did not even try to check about dinner because of bad experience at lunch time. My stay in the hotel was good and and at low price but I was completely dissatisfied with their service and response. Pai Vista in Mysore although not rated was much better experience than one day stay in this 4 star property.

SATENDRA from Ooty, India recommends this hotel Posted:  Room Quality: 5/5 Service Quality: 4/5 Dining Quality: 4/5 Cleanliness: 5/5

Overall it was good.

M V from Ooty, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 4/5 Dining Quality: 4/5 Cleanliness: 4/5

The atmosphere was quite pleasant near the hotel. The ambiance was quite pleasant and perfect for a vacation. Our room was well equipped with all the necessities. The room service was active and friendly. The breakfast served was delicious. We would love to visit this place once again.

vijay kumar from Ooty, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 4/5 Dining Quality: 4/5 Cleanliness: 4/5

Above Average

Manoj from Ooty, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 5/5 Dining Quality: 5/5 Cleanliness: 5/5

The hotel is excellent, and the stay was pleasant. The food quality is also very good and have plenty of options to choose. Some things to improve, 1) There is no hot water kettle in the room for making a cup of tea/coffee. 2) Though the hotel has an excellent gym, sauna, table tennis, snooker, facilities, there are no directions to use these. 3)A facility to be provided to give preference for the choice of room. Sullivan Court is located conveniently, but away from the mess of Ooty town.

vijay from Ooty, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 5/5 Dining Quality: 4/5 Cleanliness: 4/5

A good hotel for those who want to stay in a star hotel at an affordable price.

Achal from Ooty, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 3/5 Dining Quality: 4/5 Cleanliness: 4/5

My stay was fine. Room was good but not a great service. For an example, I called room service and requested for some tea bags. After sometime, waiter came with tea bags in his pocket. I was shocked. If I want to prepare tea, I'll just dip them in the cup so the tea bags should be brought neatly in a plate covered with something. So I was surprised with the quality of service. Dining options were fine with some 3-4 veg items in the breakfast (though not too many) and dinner and few non-veg (not sure about non-veg as I am a hardcore vegetarian. Room/toilet and other parts where I moved around in the hotel, were clean so satisfactory there. Overall, I feel that it was a little better than average though I won't call it a very good stay as I expected this to be a very good quality hotel. No swimming pool was there.

Prakash from Ooty, India recommends this hotel Posted:  Room Quality: 5/5 Service Quality: 5/5 Dining Quality: 5/5 Cleanliness: 5/5

Room was very clean, well furnished and properly maintained. We had breakfast and Dinner at the restaurant, it was delicious and there were different options on food items. I would definitely recommend this hotel for other travelers who wish to have pleasant stay at Ooty.

Ajit from Ooty, India recommends this hotel Posted:  Room Quality: 5/5 Service Quality: 4/5 Dining Quality: 5/5 Cleanliness: 5/5

The location of the Hotel is excellent, food was excellent and the overall experience was very good and totally satisfying. Would like to stay next time in the same hotel.

Jilu from Ooty, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 4/5 Dining Quality: 4/5 Cleanliness: 5/5

Its just near Rose Garden. The rooms are very clean with excellent facilities - 24X hot water, mini bar, electric kettle, TV, Music System, small but clean bathroom.

Narayan from Ooty, India recommends this hotel Posted:  Room Quality: 5/5 Service Quality: 5/5 Dining Quality: 4/5 Cleanliness: 5/5

We booked 3 rooms and stayed here for 3 nights and our experience was wonderful. Deluxe room was excellent with all the needs. Service was great and the location was nice.

Madhu Chandan from Ooty, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 2/5 Dining Quality: 3/5 Cleanliness: 5/5

Fortune hotel is in a good location, next to famous rose garden. Except for the service of the staff (it took them ages to respond to requests) and average food quality, rest are excellent! Staff aren't bad, they were ever smiling, courteous but they took their own sweet time whenever we asked for room service! Overall I would recommend this hotel!

Vishwa from Ooty, India recommends this hotel Posted:  Room Quality: 5/5 Service Quality: 5/5 Dining Quality: 4/5 Cleanliness: 5/5

This was excellent stay at Sullivan Hotel.Neat and well furnished room. We felt staying more but we had to come back.

Dharmakirti from Ooty, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 4/5 Dining Quality: 3/5 Cleanliness: 3/5

The food quality could have been better. The room was fine and service was instant. The location was also easily accessible but quality wise it was not up to the standard as there were far more better hotels available in same locality.

Ananda from Ooty, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 4/5 Dining Quality: 4/5 Cleanliness: 4/5

Room structure was great with clean and spacious bathroom. Staff were helpful with friendly nature throughout the day they provided the excellent service. Food was tasty. The location was peaceful.

Sachin from Ooty, India recommends this hotel Posted:  Room Quality: 2/5 Service Quality: 2/5 Dining Quality: 4/5 Cleanliness: 4/5

On our first day they haven't provided us with hot water, we ended up having bath with cold water which was terrible experience. Also there was no a/c in the room as we were feeling hot in the afternoon. The staff service was slow. Otherwise the food and the location was fine, its pretty close to the market area.

manish from Ooty, India recommends this hotel Posted:  Room Quality: 2/5 Service Quality: 1/5 Dining Quality: 4/5 Cleanliness: 2/5

I did not like the room at all as the cleanliness was missing in the room. In breakfast was the best. Service was poor of the staff. The view was good from the room.

AJIT from Ooty, India recommends this hotel Posted:  Room Quality: 5/5 Service Quality: 4/5 Dining Quality: 5/5 Cleanliness: 4/5

The room alloted to me was fantastic well maintained. Staffs are courteous and polite in their service. I had my meal in the restaurant it was superb in taste.

Mr Narendra from Ooty, India recommends this hotel Posted:  Room Quality: 5/5 Service Quality: 5/5 Dining Quality: 5/5 Cleanliness: 5/5

The room were very clean and comfortable with good views. The staff were warm, they went out of their way to help us. The breakfast was wonderful. I would love to stay here again.

Kota from Ooty, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 5/5 Dining Quality: 5/5 Cleanliness: 5/5

We stayed there from 18-03-2011 to 20-03-2011.The hotel is the best in service and the breakfast is excellent.Hotel staff are excellent particularly special thanks to Mr.Dinesh front office manager.He proactively helped us in getting first class train tickets from Ooty to Mettupalayam even after checked out from the hotel. There is another friendly guy Mr.Satish who serves breakfast with smiling face.Totally we enjoyed the stay and I would recommend it for others.

Sameer from Ooty, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 4/5 Dining Quality: 5/5 Cleanliness: 4/5

Room was well maintained with all the necessities. Staff were quick and prompt in their work. Breakfast was delicious in taste with different varieties. The location was beautiful near the hotel.

ELANGO from Ooty, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 4/5 Dining Quality: 2/5 Cleanliness: 4/5

Nice hotel. Rooms are well maintained and clean. The staff come in quickly when you beckon them.

Mr P T from Ooty, India recommends this hotel Posted:  Room Quality: 3/5 Service Quality: 3/5 Dining Quality: 1/5 Cleanliness: 3/5

Rooms were very nice, neat and clean and the service was also pretty good of the hotel staff. The breakfast was not good, it was stale.

Amaranath from Ooty, India recommends this hotel Posted:  Room Quality: 5/5 Service Quality: 4/5 Dining Quality: 3/5 Cleanliness: 4/5

A good invigorating visit. Good facilities at the resort. Scope for better customer care, cheaper rates and speedy room service. Had an excellent vacation. Would recommend ooty in the winter to all.

Sangeet from Ooty, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 4/5 Dining Quality: 4/5 Cleanliness: 4/5

Staff were very helpful. Rooms were very neat and clean and from the room you can see the view of mountain which looks so very beautiful. I liked the breakfast served by hotel (very nice). The hotel is very close to bus stand and railway station.Srivastava

Jinesh from Ooty, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 3/5 Dining Quality: 3/5 Cleanliness: 3/5

Rooms were clean and well furnished. Staff were very nice and co-operative. The location was very good near the hotel. For food there was non-veg and veg but they need to keep more variety in the vegetarian food.

PAL from Ooty, India recommends this hotel Posted:  Room Quality: 5/5 Service Quality: 4/5 Dining Quality: 3/5 Cleanliness: 4/5

I had my food in the hotel restaurant the food was good. Staff were very good and courteous. The room was very clean, tidy and neatly done and the view from the room was very beautiful.

Vivek from Ooty, India recommends this hotel Posted:  Room Quality: 5/5 Service Quality: 4/5 Dining Quality: 4/5 Cleanliness: 5/5

Staffs were very caring and polite in their work. Rooms were decent having all the facilities. I can see the beautiful hills and mountains from the room. I had my meal in the restaurant it was fantastic in taste.

Raghavendra from Ooty, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 4/5 Dining Quality: 3/5 Cleanliness: 4/5

Hotel room was good and the ambience was good. Could not find much varieties of food for vegetarians and the food is little bit costly.

vinay from Ooty, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 4/5 Dining Quality: 4/5 Cleanliness: 4/5

its a good place

Dr Munish from Ooty, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 4/5 Dining Quality: 4/5 Cleanliness: 4/5

The hotel was real good value for money. Very courteous & well mannered, efficient staff. The front desk managers were very respectful. The room had an excellent view & was very tastefully decorated. The toilets were clean & hygienic. The dining hall, children's play area, the lobby, the lawns & the parking area were very clean & well managed. The overall experience was very good.

nayanaben from Ooty, India recommends this hotel Posted:  Room Quality: 3/5 Service Quality: 4/5 Dining Quality: 3/5 Cleanliness: 4/5

Rooms were well furnished, clean and neat, service was hearty. I would recommend this place.

Amit from Ooty, India recommends this hotel Posted:  Room Quality: 5/5 Service Quality: 4/5 Dining Quality: 3/5 Cleanliness: 5/5

As its an 4* property the food was not upto the star taste it was ok in taste. Service and staff was good. Room was large and well maintained, there was a small coffee maker which was cool. I will surely recommend to others.

RADHAKRISHNAN from Ooty, India recommends this hotel Posted:  Room Quality: 5/5 Service Quality: 5/5 Dining Quality: 5/5 Cleanliness: 5/5

It was a wonderful stay in this hotel. Rooms were excellent with beautiful interiors. Hotel has restaurant I had my food in the restaurant it was great in taste. Staffs were always carryin smile on their face. I can see the mountains hills from the room. Highly recommendable.

Raj T from Ooty, India recommends this hotel Posted:  Room Quality: 5/5 Service Quality: 5/5 Dining Quality: 4/5 Cleanliness: 5/5

The Front desk and the Dining staff were very well trained and Courteous. Room service could have been better as I had to remind them atleast twice on most occasions. Overall, we had a very good experience during our stay in this Hotel. I would certainly recommend this Hotel for my team and peers when they plan their holiday @ Ooty.

Virendra from Ooty, India recommends this hotel Posted:  Room Quality: 4/5 Service Quality: 4/5 Dining Quality: 4/5 Cleanliness: 4/5

The stay was very good. Great value for money. Location is very convenient. Highly recommendable to everyone.

Chavisa from Ooty, India recommends this hotel Posted:  Room Quality: 3/5 Service Quality: 3/5 Dining Quality: 3/5 Cleanliness: 3/5

Average hotel situated in a good location.

Dheeraj from Ooty, India recommends this hotel Posted:  Room Quality: 5/5 Service Quality: 5/5 Dining Quality: 5/5 Cleanliness: 5/5

it was amazing .. i really enjoied my stay @ hotel thank you travelguru

Sankar from Ooty, India recommends this hotel Posted:  Room Quality: 5/5 Service Quality: 4/5 Dining Quality: 4/5 Cleanliness: 5/5

Realy very nice hotel.. People are so polite.

  • Overall Rating

    • 4.0
    • Fortune Hotel Sullivan Court

      (based on 435 reviews)

  • TRAVELLER RATING

    • Terrible 20
    • Poor 17
    • Average 73
    • Very Good 202
    • Excellent 123
  • RATING SUMMARY

    • Location
      4.0
    • Sleep Quality
      4.0
    • Rooms
      4.0
    • Service
      4.0
    • Value
      3.5
    • Cleanliness
      4.0

Weekend trip Weekend trip

by Naveet N on December 13, 2016

A nice property. However our expectations were not met. The rooms were cozy but the service lacked that small touch. The breakfast although was fillibg, lacked variety and freshness. We had booked through a web engine which displayed the all-inclusive price but on checkout we were charged additional towards taxes. Overall an ok experience. Nothing great as expected.

Nice Stay Nice Stay

by MrunalPandya on December 10, 2016

location of this hotel is nice. Views from hotel is nice. I feel room is congested. Staff were very helpful and courteous. Service was prompt. Its slightly away from main road so for Auto you have take few minutes walk. Overall our stay was very enjoyable at this hotel.

A classic luxury A classic luxury

by Anwesha D on December 7, 2016

Set in a location of pristine tranquility, Fortune Sullivan Court offers it's guest with all they can imagine to have a comfortable stay. It is close to the beautiful rose garden and not so far from the main market place. The intricate wood work is marvelous and the maker's brilliant aesthetic sense shows in every nook and corner of their establishment. The rooms are spacious, comfortable, clean and provided with a mini-fridge (chargeable). Also there is a coat hanger, lcd tv and big cupboards for storage. Bathrooms are clean and provide hair dryers, charging slot for electric shavers, bathroom sandals and an elaborate bathroom kit (toothbrush,paste,comb,shampoo,lotion,powder). Staffs are friendly and housekeeping is done every single day. Food is delicious but a bit on a pocket pinching side. Complimentary breakfast spread is huge. Don't pack your breakfast else you'll end up getting a packaged meal of cucumber sandwiches, banana and orange. It is best to have your breakfast (if it's complimentary) in the hotel itself. Also if you are not travelling with a family of say 4 or more, do check with the hotel so that they do not give you interconnecting sort of rooms, from the doors of which you can easily hear what is going on in the other room. All praises to the beautiful decor of the property. As a guest I enjoyed thoroughly and vow to return soon.

A nice cosy hotel very close to the Rose garden A nice cosy hotel very close to the Rose garden

by ChennaiFoody on December 6, 2016

The hotel is dated, but still cosy. We had our banquet here and hence stayed here for a day. The rooms are also very dated, but reasonably well maintained. The hot water takes a while to start flowing and in December in Ooty, this was a hassle. The floor near the door is not wooden, so if you have to get to the bathroom and your not wearing socks, God save you from the cold floor! Again, it was December......... The breakfast spread is not great, but the mushroom cheese omelette that the chef made us from the live counter was beyond excellent.

Is it as good as other reviews say ?? Is it as good as other reviews say ??

by Wild_World_Traveller on December 4, 2016

I have stayed here a few times and firstly it really depends upon where your room is located as to how quiet and relaxing stay you will have. Closer to the lifts is not only noisy from lift traffic, but any noise is the public atrium/reception area carries into these rooms. Also some nights an electronic piano player is located near the lifts and he might as well be outside your door. (this was on the 2nd floor - heaven help those of the first). The shower recess in some rooms can be smelly and not in great condition. We found that staff at reception always had to "refer to management" on any matters and when (if) they did get back it was always quite negative (it also felt like the Front Office staff were not happy with their jobs). Perhaps "management" needs to spend more time meeting customers and hearing about problems - especially given the fairly automated replies they generate here on TripAdvisor to posts. For such a premier property (and price) it isn't measuring up to the image it wants to project. See our comments elsewhere in T.A. on the restaurant ..... in brief ..... eat out.

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