I am adding a review after almost 2 years later because someone else visited this hotel last week and same horrible experience as we fell. The hotel must understand all review which every traveler has given to them. We Reached hotels place food order and they haven't given the best food as required. We asked him to change and give us fresh food but they argue with us won't replace it. I haven't seen laziest service from any hotels till the date. I don't know why people which best rates for this hotel. Rooms are not clean, locks also not working, no Hot water. Waste of money.

We traveled to Ooty in May 2019 and stayed there for couple of days in Lakeview Hotel. The campus is big consisting of many cottages. First of all there is no view of lake from most of the rooms. Many rooms has got bolts and door locks which are poorly functioning. One of our team member got stuck inside toilet and was unable to open the door. The bolt has to be broken. Another room had a very bad lock and key which was very difficult to open. One room had bathroom flash not working which was not repaired even after reminders. Cottages are at some higher level from ground and that may cause difficulty for older people. The restaurant was however well managed and they serve good food.

We stayed here for a day in a deluxe double bed room. All types of room are same except for the furniture and interiors. the outer glass doors were not very proper but manageable. Our experience with the room service and restaurant was good enough. We got food delivered on time. They didnt have electric kettle, which I feel should be there for such a climate. However, they would bring hot water whenever we ordered. Bathrooms were fine. The bed linens were not very clean but manageable. A good place to be with kids as they have a small playground. The hotel is located at a walkable distance from the Ooty lake.

We traveled in a group of 7 from 4 families - had 4 rooms booked. Room 21 lock was not getting locked and hence we had to spend 1 and half hours to call the reception and get it sorted. While came back after lunch we found room 22 does not get locked and was open all the time. One of the family member who was staying alone in room 24 was locked inside the bathroom due to lock problem. She screamed for half an hour and none could hear. She finally decided to break the glass window - and finally could break open the rusted latch. That's all about lock! We ordered breakfast next day morning - instead of idly, dosa was served. When order coffee - tea came as room service which was without sugar. When we went to the restaurant, at 6 Pm, we were told there is nothing available. We read the menu before and reminded them that club sandwich is available. We really had to convince that it exists in menu. After 3 times going back and forth inside the kitchen, the order was taken half-heartedly - no menu card was provided. Any room service person will speak ONLY the local language. During check out the hassle was less - I was amazed to see the inefficient, unfriendly, impolite staff everywhere including front desk, restaurant and room service.

Its a very mediocre budget hotel. If you're going for a 3 star minimum experience ...its not even a 2 star. bathrooms were very very dirty. Food was average. There were large groups of noisy travellers... room service was non-existent. We had to go to the reception to even get clean towels.