I had booked this hotel (2 rooms) well in advance via travel guru. As I was travelling with my own car and had a driver, I was specific about arrangement for my driver and parking for my car. As we were at Ooty as tourist, intention was to invest time on visiting sites & use hotel only to take rest at night and freshen up for next morning. My driver got the dormitory to sleep, my car got a parking and we got good bed to sleep. Not bad at this price (less than Rs. 1000/room/day). One wouldn't like it much if plan is to spend time in hotel, relaxing & chilling out. Hotel is in heart of the city and is not a resort. Rooms are small. TV is CRT 21". Hot water is available in morning from 7 to 9. If you order for a tea, it will be served in steel glass (don't expect the tray, saucer etc.). There is no towel or soap for use. This is something I was expecting. However, considering the cost, I carried my own stuff too. We had no issues as we had a good night sleep, woke up at 7 and checked out by 9. If your expectations are limited this is a decent place.