First of all... this was not the preferred hotel that I had booked on the website. I had already paid for a different hotel and when the travel date was drawing near, your representative calls to tell that the booking has been cancelled due to some miscommunication between the hotel and your company. After putting me under a lot of trouble, finally a representative of your company books a accomodation for us at this hotel. Must thank the lady for taking up the trouble and saving our holiday plans. Regarding the hotel, I can say that its an average place to stay. Quite friendly room service, good vegetarian food....And very near to the city centre.... But the receptionist was very rude to all the customers... Quite pathetic excuse of an receptionist.. Would rate the hotel 2.5 out of 5.