Superior Room Only
- Room Only
Price for 1 Night
1 Room Left!
Wed, 01 Mar – Thu, 02 Mar (1 Night) | 1 Room | 1 Guest
First of all... this was not the preferred hotel that I had booked on the website. I had already paid for a different hotel and when the travel date was drawing near, your representative calls to tell that the booking has been cancelled due to some miscommunication between the hotel and your company. After putting me under a lot of trouble, finally a representative of your company books a accomodation for us at this hotel. Must thank the lady for taking up the trouble and saving our holiday plans. Regarding the hotel, I can say that its an average place to stay. Quite friendly room service, good vegetarian food....And very near to the city centre.... But the receptionist was very rude to all the customers... Quite pathetic excuse of an receptionist.. Would rate the hotel 2.5 out of 5.
(based on 28 reviews)
The place is okay to stay overnight and continue the trip. Hot water is not available round the clock, only for a few hours in the morning and a few hours in the evening. Room looked nice, although it was quite cold at night. The blanket (or rather bed cover?) was heavy and without any bed sheets. The view from the window is to the crowded street, so you can't actually open the curtains and have some privacy at the same time. Food was very good, special requests were taken into account when they were cooking the food for us.
We were there on 18th Dec afternoon. Worst food quality, worst attitude from staff. They don't allow card swipe though they have machine. They try to cheat us by entering wrong amount in bill. Overall its a Terrible experience. I am writing this review only to to save you from this hotel.
We took the suite and it was good. Rooms were nat and tidy. There was a small aquarium, TV and some beautiful dim lights. The view outside was not good. The bathroom was not so clean and there was no 24hrs hot water. Hot water was only for 2 hrs in morning. Overall a good hotel for budget of 2.5k.
The staff does not know how to treat women guests. Located in a travel destination like Ooty a washroom is a basic requirement. When I asked for 1 was directed to the drivers washroom outside the vicinity. And later when I express my dissatisfaction they seemed to just ignore not even bothering to apologise.
This was my second visit to OOTY both the Times I was in VENUS hotel. First time it was not a good experience but manageable. Second time is terrible very poor service, poor rooms, bathroom was horrible, on top of everything the behaviour of the staff's ware not tolerable. Never ever try food in this hotel.
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