Location is good, staff is 100% trained and professional, food is decent not the best, but hotel rooms and toilets are clean and packages for sight seeing are also available. Stay was short but good, will definitely visit again !
We paid for a King Suite, believing it to offer the most comfortable stay. It was priced similarly to a very good heritage property. What a mistake. Hot water is only available between certain hours and then only if you can master the complexity of the plumbing !!! The bathroom was disgusting. Mould and slime, self evident. The wash hand basin leaked onto the floor. The furniture had so much dirt on it, that a wet wipe was turned black!!!. The electrical sockets were of questionable use. There was a smell, the source of which could not be detected. The bed was brick hard, but I dared not look at the source. This hotel has TP recommended sticker on the front door. Must be a joke, or the veracity, of some reviews, must be in doubt.
I would not pay 500 rupees for the room and only stayed because there were no alternatives.
The manager has been made aware of all the issues raised.
The staff were polite, smiling and helpful. Charged for a heater, that did not work and for which I refused to pay. Apparently it is becoming well known to travel guides as a place to avoid, at all costs !!!!
we had amazing stay here. The rooms were good,the breakfast was quite tasty with multiple options. The staff was courteous and helpful.We enjoyed our stay here. The travel desk guy-Suresh,was a gem of a person. Took us on a guided tour of ooty & coonor for a reasonable cost. Very polite and well behaved person
In Diwali vacation (November 2018) we arranged tour through Make My Trip (MMT) for my family group. This Hotel was arranged by MMT as part of package.
MMT booked (assured) for 4 Super deluxe rooms for my family. Dissatisfied
On first day Hotel has provided us only deluxe room i.e. very congested room for stay. On next day they have shifted us to another room.
It was very difficult to judge which room is super deluxe.
According to us on 1st day they provided us comfort room (Smallest room) and next day they took us for deluxe room.
With regards to food quality not upto the satisfactory level. We also
understand they have ordered for we Jain from outside in fixed quantity. Hence when we asked to provide/repeat item e.g. DAL FRY they served boiled dal only without tadka and with no taste. In addition restaurant service was very- very slowest. We have to repeatedly remind for anything required. This was immediately complained to restaurant manager but except sorry we did not get any response.
My family feels that here we were cheated in room category by hotel management..
Needless to add that we have to also make compromise on food quality and service.
Other co-travellers have also faced same problem in room category as observed during our two nights stay at this hotel.
The food was delicious, the stay was awesome, we had a nice experience in Welbeck, surely I'll recommend this hotel to my friends.the service and hospitality was very good. The staff are good. Room was very comfortable