Had a good experience in staying at welbeck residency. All the staffs are friendly and the whole ambience is good. Food was awesome and we enjoyed a lot. Will surely come back to this hotel for our next stay in ooty.
Everything was excellent but only the check-in check-out time should be felxible .and BF was ok also staff was good at the front desk..as it was my 1st visit to Ooty I enjoyed all the. Places and the weather of ooty really good..
Location is good, staff is 100% trained and professional, food is decent not the best, but hotel rooms and toilets are clean and packages for sight seeing are also available. Stay was short but good, will definitely visit again !
We paid for a King Suite, believing it to offer the most comfortable stay. It was priced similarly to a very good heritage property. What a mistake. Hot water is only available between certain hours and then only if you can master the complexity of the plumbing !!! The bathroom was disgusting. Mould and slime, self evident. The wash hand basin leaked onto the floor. The furniture had so much dirt on it, that a wet wipe was turned black!!!. The electrical sockets were of questionable use. There was a smell, the source of which could not be detected. The bed was brick hard, but I dared not look at the source. This hotel has TP recommended sticker on the front door. Must be a joke, or the veracity, of some reviews, must be in doubt.
I would not pay 500 rupees for the room and only stayed because there were no alternatives.
The manager has been made aware of all the issues raised.
The staff were polite, smiling and helpful. Charged for a heater, that did not work and for which I refused to pay. Apparently it is becoming well known to travel guides as a place to avoid, at all costs !!!!
we had amazing stay here. The rooms were good,the breakfast was quite tasty with multiple options. The staff was courteous and helpful.We enjoyed our stay here. The travel desk guy-Suresh,was a gem of a person. Took us on a guided tour of ooty & coonor for a reasonable cost. Very polite and well behaved person