Kluney Manor - Ooty

Hotel is beautiful with gardens well maintained. Major area where the hotel lacks is good management.They promise but cant deliever.Food quality especially the breakfast is below standard Would advice to avoid as with the same budget,much better options are available.

We had booked3 rooms from 18th dec to 20th dec. it was booked in the name of Chandru and we were promised all room in the same area.An advance of 5 thousand was done through g pay on 11th dec . We where promised 3 rooms in the same area. What happened when we reached was a different scene. At first they said the rooms were not booked and then they said only two rooms were booked - complete confusion among the staff despite having a proper booking. Finally they agreed we had booked 3 rooms and the confusion was because they had taken over booking. We got the rooms after waiting for one hour Room sizes pathetically small and in total contrary to what was promised. We had to walk up and down and in spite of all that we did not get any support. I am a native of Ooty and this is my 5th visit to Kluny. Since one room was very bad we asked for a room change and they said it is not possible after confrontation with the staff we decided to move out and the front office staff Bala agreed to refund the booking amount. We where made to wait 45 minutes and they Bala says he will transfer the amount the next day. We are still waiting for the refund and when I call them they are giving lame excuses. This place is was good I repeat it was good but now with new staffs and dont care attitude manager (Jessi) this place will be closed soon . I hope the management takes notice of this and at least get a feedback from customers like us . (My phone number is available withe Bala). Friends avoid this place and if you have done any booking please confirm with them before going and ask for the allocated room number. Being born and lived in Ooty for 25 years of my life i feel ashamed that we have a place like Kluney manor managed by such pathetic staff. hope the management will take notice of the same and do something to improve the quality of the staff. the staff of the hotel if you are seeing this i am yet to get any update on my refund which you promised by on 18th . .

This is a 200 year old property built by the British during their days. Slightly away from the main city and a steep incline to reach the property. The rooms are big but they somehow get very cold and their small room heaters don't do the job. Food is good and overall a decent stay.

Rooms and hotel staff is very nice and Cooperative. What a lovely place full of greenery. Beautiful place and food severed is also awesome and very tasty. Overall all a very lovely natural beauty place.

Wonderful place for a wonderful weekend to spend. I liked the hospitality and cleanliness of the resort, good management, this is the second time I am staying the klunneys property, the management is changed and it's worth , breakfast was simply awesome