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Overall Rating
4.5Excellent
(based on 21 reviews)
$tgRecommend% of our customers recommend this hotel
AVERAGE GUEST RATING
Room Quality4.3
Service Quality4.2
Dining Quality4.3
Cleanliness4.5
Albert
from Ooty, India recommends this hotel
Posted: Oct 17 2013Room Quality: 3/5Service Quality: 1/5Dining Quality: 3/5Cleanliness: 4/5
Resort is good. But I had very bad experience in booking. I have booked the classic cottage for 3 days & paid full amount . I was disappointed when I heard (after reaching the resort) that I would get room only for 2 days & the resort will try for 3rd day. Also i heard from reception that this has been already informed . This was really embarrassing me when i understood that I was cheated by travel guru. I have been moved to a rustic cottage (degraded)on third day which is very small & really we wasted the last day of our travel. When I contacted travel guru (13/10/13) to push resort people to get classic cottage on third day, she said that she would come back. Till date I didn't get any call from travel guru.
Ravi
from Ooty, India recommends this hotel
Posted: Apr 03 2013Room Quality: 5/5Service Quality: 4/5Dining Quality: 4/5Cleanliness: 5/5
Worth a stay for sure! The victorian experience is a bliss, the lawns. Vintage suite was indeed a great. Would have been better if the service and dinning was flawless, but what was provided was still good. Cleaniness was great! and the service guys were sweet, friendly and forthcoming to help you out for anything. No bar service except for beer.
Location is just within few minutes from the all the main places. On the whole, a Great choice if you go with a family, especially with kids.
Gaurav
from Ooty, India recommends this hotel
Posted: Feb 19 2013Room Quality: 4/5Service Quality: 4/5Dining Quality: 4/5Cleanliness: 5/5
Its very beautiful hotel, Very nice view.
Perfect place to relax away from city's hustle and bussle.
Amazing garden and sitting arrangements. Fantastic experience.
Only one problem : Last kitchen order at 9.30 p.m. and market closes at 9.00 p.m.
Subhransu
from Ooty, India recommends this hotel
Posted: May 03 2010Room Quality: 4/5Service Quality: 4/5Dining Quality: 4/5Cleanliness: 4/5
Good Place for a calm and cool stay away from Traffic and Pollution.
However you need to have a vehicle at your disposal as it is almost 1.5 km away from the main junction / Market place.
Food is good and ambience is good, the service is bit slow.
Overall had a pleasant stay.
Ragesh
from Ooty, India recommends this hotel
Posted: May 09 2011Room Quality: 5/5Service Quality: 5/5Dining Quality: 5/5Cleanliness: 5/5
This hotel is worth each penny that you spend here. The Victorian style architecture of the hotel is enchanting. Rooms are clean & well maintained. The view from this hotel is the best that you can get in the heart of Ooty city. Food is excellent & not expensive. The ambience of the restaurant & the service is excellent.
Overall the best hotel that we stayed in Ooty so far.
Hotel is beautiful with gardens well maintained. Major area where the hotel lacks is good management.They promise but cant deliever.Food quality especially the breakfast is below standard
Would advice to avoid as with the same budget,much better options are available.
A weekend relaxitation trip turned into night mare thanks to Kluney Manor.
by Akbar_12 on
We had booked3 rooms from 18th dec to 20th dec. it was booked in the name of Chandru and we were promised all room in the same area.An advance of 5 thousand was done through g pay on 11th dec . We where promised 3 rooms in the same area. What happened when we reached was a different scene.
At first they said the rooms were not booked and then they said only two rooms were booked - complete confusion among the staff despite having a proper booking.
Finally they agreed we had booked 3 rooms and the confusion was because they had taken over booking.
We got the rooms after waiting for one hour Room sizes pathetically small and in total contrary to what was promised.
We had to walk up and down and in spite of all that we did not get any support.
I am a native of Ooty and this is my 5th visit to Kluny. Since one room was very bad we asked for a room change and they said it is not possible after confrontation with the staff we decided to move out and the front office staff Bala agreed to refund the booking amount. We where made to wait 45 minutes and they Bala says he will transfer the amount the next day. We are still waiting for the refund and when I call them they are giving lame excuses. This place is was good I repeat it was good but now with new staffs and dont care attitude manager (Jessi) this place will be closed soon .
I hope the management takes notice of this and at least get a feedback from customers like us . (My phone number is available withe Bala).
Friends avoid this place and if you have done any booking please confirm with them before going and ask for the allocated room number.
Being born and lived in Ooty for 25 years of my life i feel ashamed that we have a place like Kluney manor managed by such pathetic staff. hope the management will take notice of the same and do something to improve the quality of the staff.
the staff of the hotel if you are seeing this i am yet to get any update on my refund which you promised by on 18th . .
A colonial bunglow now a hotel
by kirans613 on
This is a 200 year old property built by the British during their days. Slightly away from the main city and a steep incline to reach the property. The rooms are big but they somehow get very cold and their small room heaters don't do the job. Food is good and overall a decent stay.
Superb hotel and excellent service.
by prachi_salunke1489 on
Rooms and hotel staff is very nice and Cooperative. What a lovely place full of greenery. Beautiful place and food severed is also awesome and very tasty. Overall all a very lovely natural beauty place.
A wonderful stay
by Sudhi_TA on
Wonderful place for a wonderful weekend to spend. I liked the hospitality and cleanliness of the resort, good management, this is the second time I am staying the klunneys property, the management is changed and it's worth , breakfast was simply awesome
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Please ensure you confirm your booking directly withe the Hotel staff better avoid this hotel.
by Akbar_12 on
December 23, 2020
Take your morning shower before 10:00 am
by Sattystravel on
May 2, 2018
Common Mess/Restaurant area doesn't have great ambiance. Best to eat at your room.
by YorlemN on
April 16, 2018
Go for the Classic-cottage rooms!
by DishariC3 on
April 5, 2018
Classic cottages are good
by 602bhuvanm on
December 27, 2017
HOTEL AMENITIES
Safety & Security
24-Hour Security
Services
LCD / Projector
Business center
Front desk
24-Hour Front Desk
Room service
Activities - Indoor & Outdoor
Transportation Service
Suitable For
Bachelors
Child Friendly
Couples
Disabled Friendly
Families with Children
Family
Large Groups
Senior Citizen Friendly
Youngsters
Allowed
Non-Vegetarian
Bachelors
Languages Spoken by Hotel Staff
English
Hindi
Tamil
Parking & Transportation
Travel counter
Parking
General
Indoor Games
Conference Room
Restaurant
Media & Entertainment
Internet Access
Telephone
Kitchen
Electric kettle
HOTEL POLICIES
Cancellation/ prepayment
Cancellation and prepayment policies vary according to room
type. Please check what room conditions may apply when selecting
your room above.
The primary guest must be
at least 18 years of age to check into this hotel.
As per Government regulations,
It is mandatory for all guests above 18 years of age to carry
a valid photo identity card & address proof at the time
of check-in. In case, check-in is denied by the hotel due to
lack of required documents, you cannot claim for the refund &
the booking will be considered as NO SHOW.
Unless mentioned, the tariff
does not include charges for optional room services (such as
telephone calls, room service, mini bar, snacks, laundry etc).
In case, such additional charges are levied by the hotel, we
shall not be held responsible for it.
In case suitable proof of
identification is not presented at check in, the accommodation
can be declined to guests posing as a couple. Travelguru.com will
not be responsible for any check in declined by the hotel due
to the aforesaid reason. ( and shall not be able to process
any refund )
All hotels charge a compulsory
Gala Dinner Supplement on Christmas and New Year's eve. Other
special supplements may also be applicable during festival periods
such as Dusshera, Diwali etc. Any such charge would have to
be cleared directly at the hotel.
In case of an increase in
the hotel tariff (for example, URS period in Ajmer or Lord Jagannath
Rath Yatra in Puri) the customer is liable to pay the difference
if the stay period falls during these dates.
Travelguru.com will not be responsible
for any service issues at the hotel