Pl refer the booking for Hotel Vijay Vilas Palace, Palitana through you for today i.e. 27th night. The full payment was made to you. On reaching Palitana( a very small town), to my shock nobody knows about this hotel not even the autos. After wasting one hour in Palitana, somehow we could get the direction to this hotel. It is located about 6/7 kms out of the town in a village connected by a very narrow kachha road. The road was going through small rivers and we just could not cross those. We ultimately after wasting almost two hours had to come back and stayed in some local hotel. It was one of my worst travel experiences. Even the telephone contact of the hotel was not reachable. It resulted into our reaching late and we there was no time left even for Darshan for which we travelled all the way to Palitana. I am really surprised how these hotels can find place with the websites. I therefore request you to take my feed back seriously and arrange to refund the amount paid.