spent the new year 2017 dawn at this resort - most eco friendly, well maintained and good service! a must if you need a break from hectic city life!it will give you a wonderful experience! the well maintained gardens,plants and the ambience is noteworthy! all in all it was time well spent and had the best start for 2017!
I wouldnt have chosen to stay here, but we booked late. It's one of the four places we stayed during our mini tour of the Western Ghats.Its a piece of land close to the main road, turned into a holiday hotel. The hotel area is very small and it takes about two minutes to walk around. Well kept but heavily manicured grounds. Not my style. No character or atmosphere. Shocked at having to pay 10,000 rupees on arrival for NYE dinner and there is no alcohol! We had no idea. Bed and breakfast for four cost us 18,000 rupees per night.
No hangers in the wardrobe, no hand towel. After asking twice, we did get hand towels about an hour after we first asked. Fancy, but impractical room design. The chalets look nice from the outside, except that spare mattresses are stored right in front of the door.
This was the only place we stayed with a creaky bed and soggy mattress.
On the first evening there was an indoor buffet with hardly anything I enjoyed eating (I dont like chillies). No alcohol is fine, but they didnt even have lime sodas!
Breakfast was good: pongal, country potatoes, vada, ghee dosa, etc.
My husband and I had a head and foot massage. We had understood that we would have them at the same time, so both turned up in bathrobes (which we only got because we asked for them). But I waited 45 minutes for my session and Id rather have waited in my room. We had also planned to leave on an excursion and I had to rush to be ready.
I enjoyed my head and foot massage but my husband had to lie on a very hard wooden bench and felt uncomfortable.
We stayed two days and on each day, as time went on, the bathrooms would get more and more stinky. I tried putting the bin over the grating in the bathroom floor but it didnt help.
The other annoying feature was the very noisy fridge in the room. We had nothing to put in it but couldnt turn it off because it was wired into the wall.
We had a door directly to the grass outside but there was only a very ugly and uncomfortable rustic bench on which to sit.
Having worked so hard to get the hand-towel I was very disappointed to find the room attendants removed it next morning so I had to ask for another one. At least this one came a bit more quickly.
We had planned to swim on the second day, but the pool closed at 4 because of preparations for the NYE dinner, I suppose. Wed already heard them testing the music system from the main road on our way back. As our rooms were right next to the sort of open-air amphitheatre we were quite alarmed at the loudness of the music. When the entertainments began, everything was loud, as is the way in India. We made sure to get into dinner before everybody arrived at once. Fortunately for me on this day there were some Chinese options, so I ate better, but still think 2,500 rupees was ridiculously expensive. Another annoying thing was that there was only water to drink. Not even a fruit juice on this night.
Toward midnight we went out to join the celebrations but it was difficult to dance on the stage due to strobe lights. Happily, at 12.30 everything stopped and we were able to sleep.
The staff were friendly enough but it was the wrong place for us. More suitable for families with young children.
There is no driver accommodation and our driver was grumpy at having to travel several kilometres to find somewhere to stay.
I wouldn't return unless I really had to.
We were at the resort only for 1 night and it was a rainy evening. The rain sort of stopped around 6ish and we rushed to the pool for a swim. If I recall the pool timing was till 6:30pm and the Staff was adamant that we get out of the pool although that was the only part of the day we could use the pool. We felt the staff could have been more considerate.
The internet coupons that you get was a gimmick, we ended up going back for more. I believe WIFI system needs to be redone with better internet access.
The food was good and the facility was very good as well.
Overall this 3 day stay was very disappointing.
Staff was friendly but service sometimes very slow. Had to wait 40 (!!) minutes for 2 orange juice at the pool area.
Rooms are nice and clean.
Wifi is a mess! Depending on your data usage you have to ask reception every 15 minutes for a new access code.
Drinks: Water and fruit juice - nothing else. No ice availabe either.
Fridge is making noise but not cooling.
Coco Lagoon is a beautifully maintained place and the rooms are fantastic in this resort. In a span of one week, I happened to stay in 3 different cities in India and all of them were 5 star hotels, but Coco Lagoon was best of them all.
From the space in the room, to room service to food everything is just perfect!
The back door of the room which leads to the garden is a beautiful feature. They made a perfect Ginger tea on demand. The mattress was comfortable to give a sound sleep. WI-fi connection is good but the data limit is very less and gets exhausted in no time. Also, it appears that there is excess chlorine in the swimming pool as the silver ornament that I wore got slightly corroded.
Overall experience with this resort is excellent. Keep up the good work!