There was no room service, the manager don't understand hindi or english, even basic facilities were missing in room, no car parking, the room is not even worth Rs.500 per night. not at all suitable for family.
NO veg food available
Basic things like towel, blanket missing
Bathroom in very bad shape
Today we are at this hotel, where I am falling short of words to describe about Hotel Seasons, Vellala street, Pondicherry. This is pathetic.
Pictures posted on website or any other travel sites are NOT EVEN CLOSE TO REALITY.
Car Parkin available only for 3 small cars. Where in 3rd car has to struggle really hard to be taken out.
We had booked room on call and we had discussed room tariff and type. However, upon reaching here, hotel staff took an hour to allot rooms.
Receptionist-Bhaskaran asked us to pay entire money at once. After checking in finally, bathroom was dirty. After asking twice, he said he needs to get the room cleaned, which would take approx half hour.
They had claimed breakfast as complementary but there is no restaurant available. Initially, they asked 100 Rupees per person Extra to serve breakfast. But after having arguments, they agreed to serve bf. That too, they pack puri from a tea shop in the corner of the road and they give it in paper bags and plastic covers.
They don't clean rooms everyday. Whenever we asked them to clean room, they said, maid left to home.
Bathroom stinks to the core and it's not able to sleep in the room due to smell. Toilets commodes, buckets, mugs, towels are so dirty that it feels yuck to touch them even. Complementary soaps, drinking water is not provided.
Irresponsible staff person- Bhaskaran and Prasad, who said these kind of service is not their fault and they are not responsible for it.
None of the problems are attended by management no matter how many times we requested for it.
AC doesn't work.
A lot of garbage in the narrow passageway in between 2 rooms.
To summarise, please don't chose this hotel if you are looking to have a pleasant holiday experience.
I have booked via bookin.com and got confirmation however when i reached hotel the staff was that travel site done over book, where as just before me staff done booking for walk in guest similar room for higher rate. Later allotmed room as if they doing favour.
Charged additional amount of rs. 200 than the amt confirmed by travel site.
Since it is weekend and reached hotel at 7.00 pm i dont want to get into argument.
Room space is good enough and ac was good.
Through Centralised ac got cigarette smell, there is only car parking space for 3 cars that too in basement unfortunately another car was parked behind my car so have to struggle to take out my car. Sad part the hotel staff doesn't noted whose car belong to which guest.
They mentioned complimentary breakfast, food served 3 idly bought from nearby tea stall which is poor quality.
This hotel not suite for family and looking forarking.
Hotel is well located, near from Rocky beach. Don't go with much expectation. Veg food is not available in hotel, also non-veg having very less options. Liquor is expensive compare to outside stores. Hotel is well maintained, Good for group of friends and also for family.
I am writing this based on my experience during my stay at the hotel. Car parking not good enough. Very difficult to park in the basement. Everytime someone has to take their car you get a call from the reception asking to take your car and then repark. I had to park on the road all night because of this. Secondly they promise 24 hr checkout in their website but early morning they called me and asked what time I will vacate. I told is it not 24 hours for which they told if you book through internet then it is only upto 12 noon irrespective of the time of your check-in and I was forced to check out or pay for the second day though I checked in only at 4pm the previous day. Restaurant is avl but morning coffee is not avl. When enquired I was told that the cook is not in yet and was advised to go to the corner shop in the street and have coffee if required. Bad experience and will not opt to stay again.