We have stayed in many "heritage" type hotels in India and sadly the Orient did rather disappoint.The building is lovely and with interesting decor. However for a hotel in this price range rather too shabby and not enough Chic! The restaurant and staff there were however excellent and much recommended. I do think Neemrana's need to attend to various aspects of the hotel itself.Our bathroom (which had no light or hot water for 2 days of our stay) needed attention as the bath had a large (repaired ) split in it that looked like it would give way at any time. The air conditioning unit in our room also was not working and they are all very ancient units and well overdue for replacement.
Once the Manager was made aware of the issues attempts were made to put things right and we got light and hot water in bathroom. Attempts to get aircon to work failed but we were offered another room but declined because of hassle of moving for a night. While reception staff were all very friendly and helpful it is clear the manager was not made aware of issues early enough so that executive actions to ensure things put right were not taken.
To the credit of Manager without asking we were given one of our nights free of charge. This was an appropriate and much appreciated gesture. We would love to return as atmosphere was good. In spite of all looking forward to visits to other Neemrana hotels in future.
The stay was very pleasant... the staff was extremely helpful .. location is also good. However I felt that the maintenance could be better. If anyone has ever stayed at any neemrana property then you will know exactly what to expect.
I just want to come back this place again again, I am basically a food traveler, i love to search all types of foods, especially i need pleasant because of my career, but i need to say exactly Wow stayed in Hotel de la orient puducherry, my room was awesome and quiet and pleasant sleep, morning breakfast awesome idly, dosa, sambar, chutney, just a french hotel i got this Indian foods are awesome and peoples are very polite that Neemrana shop too its very nice, and with my family my children's are enjoyed a lot, evening i walked towards beach its amazing, wow i wanna stay again again again Guys thanks for suggesting this amazing hotel de la orient.
Hmmm, nope, never again...
Have been here last 3 days and checking out tomorrow - but clearly a failure on behalf of Neemrana for which we are paying the price. After very delightful experiences recently with couple of other Neemrana properties - Neemrana Fort and Glasshouse on Ganges - one feels totally misled coming here.
Where do I start...
Positive : Location - in white town. About 150 mtrs from Promenade beach.
Atrium / central arena of main bldg - lovely green, well shaded dining area - perfect for ideal pudducherry climate.
Yup, and that's it on positive side.
Stay in the annexe only if are in a loud group... will bother no one. Or if you want to relive your college bachelor days. Open the door of the room and bang, you are on the street!! Politely wait for stray dogs to jump out of their slumber, or the sundry population who choose to use your room steps as a seat while sipping Chai from a street-vendor next to the room. (Her tea is better than the hotel's though), before you can enter/exit your 4.8 rated room!! And your security is your own concern. (Peaceful town, though).
Unlike the huge breakfast spread customary in most indian / asian hotels, here in you can expect only idly-sambhar + one south indian snack + cornflakes with very diluted milk and fruits. Thank them for eggs-made-to-order and bread...
Evening tea / snacks is a sham... we'll say as little of it as we were provided...
Plan to try their dinner service today - our last supper in Pondicherry. So on that... later.
Rooms - i think the whole "colonial feel" is a clever charade to get away with poor furniture - tables with white wash stains, patchy walls / ceiling, creaky doors, shaky beds, hard mattresses, 1.5" pillows, poor quality stained towels - the whole package reminds you of budget holidays one had with parents on LTC tours in late 70s-80s.
Overall - absolutely delightful city, completely avoidable hotel.
Choose from over 20 other properties within 500-750 mtrs. of this one, and you may be luckier than we have been this time. Of course The Promenade facing the beach is the best in the city, if available.
It is as good serviced & maintained as any Neemrana property can be. Located near the Paradise beach & walking distance from most of the local visting places & markets.
Converted from a chettinad heritage property, rooms are spacious & tastefuly done in the old charmed way. Staff is courteous & more than helpful.
Its small restaurant is visited even by outsiders to enjoy the minimalistic yet tastefull delights offered. Other famous eating joints of the town are within a walking radius of 3/4 kms.
Nice place to park yourself on a relaxed vacation to a place like Pondicherry.