Le Pondy Beach and Lake Resort

The place was beautiful with a private beach. Unfortunately we went during covid soo couldn't enjoy the pool. But the beach filled inn for it. The place was clean and elegant. The only draw back was just for a day it's kind off tooo pricey I think. But all in all would definitely visit again. But next time I would prefer an ocean view room

Awesome awesome resort. Wonderful staff, great food, and great vibes. I cam 2 days ago for my husband's birthday. They did decoration which was like a dream . I stronly recommend this resort to everyone for a short getaway from ur busy schedules.

The resort is a short drive through the town and down an almost dirt road. The moment you enter the resort, its quiet and with lots of lovely open spaces. The rooms are spacious. Ask for a beach facing room especially on the 1st floor so you get a pretty view. They also have rooms with small pool, but the pool is not well maintained. The front wall for the room is a full glass wall with glass door door with a gap large enough for mosquitoes to get in. So keep the curtains closed in the evenings. Even the Louvres in the bathroom window have no netting so again space for mosquitoes to get in! Poorly designed. While the room is spacious, the woodwork is getting to look old. The bathroom is very basic with a shower area and decent size counter with basin. It looks like the rooms could do with a makeover. The lawn by the pool is large and open, good for evening events like the one we attended. The restaurant is a large open area so be prepared for mosquitoes in the evening. Food was excellent. Breakfast buffet had a lot of choice. It has a spacious bar with a great view though unfortunately we did not have time to use it. There is plenty of parking and they offer rudimentary space for the drivers (chauffeurs) to sleep. This is a common practice in better hotels in India.

We reached the Resort after 3pm. Place was very welcoming. I contacted reception , unfortunately she was not very friendly or she was angry , we were not given that kind of customer treatment like how we got in other 5 star resorts like Zuri Goa. Ignored it and we went to our room. Place is awesome no doubt. We were guided by one of the staff who again was just doing her job. No interaction no smile nothing. Again ignored it because the place was really nice. I was also not very keen on getting some good customer service for sure. Aircon was pretty good . Rooms very clean. We did notice blood stains at the place where pillows were placed. Again we ignored and did not want to be tough customer always complaining. Property is worth a visit. Beach very close to the property but since it was hot outside just a small visit was made. I do visit many places and write reviews for others and also indirectly I promot their business. For this people like me need very customer service and this place was lacking it big time. Room service excellent. Food is Best in the resort. I don't know what this chef does but the food is magical. Try anything and you will not regret. Thanks to kitchen team and special thanks to the chef. Only name I can remember is Abu Becker. This person is somehow having the skill to handle his customers very well. When I got to know this guy for every small thing he was coming for our services. Thank you Abu. So the days went by and we never gave any trouble to the house keeping to clean room etc. We kept room clean any way. Finally the day was for check out. We were handed over a bill for food and beverages. We saw the bill and found out that there was some mis calculation and raised it with the reception. She took a long time to check and finally we remembered that the previous night two drinks were ordered. Each drink was 500. So the total was 1000. But the bill showed 2000. Since we could not wait we decided to pay it and get over with it. After the payment was swiped and we got the printed slip we exit the place and almost moved the car. We got a call from the reception and a guy hands over a VOID slip !!!!! That means the resort accounts department had cancelled the successful payment with out our consent !!! They handed over the voided bill and said we need to swipe again since there was calculation error from their end ! We did not have any extra cash or money . The person spoke to us and said the money will revert in 15 mins !! THAT was a LIE!! First of all it was their mistake and they had added 1000 more in the bill and for that mistake they voided our payment with out checking. Some how we managed to make that payment once again. Till date bank has not given the money back to us. They are still investigating the issue. My question to the management is , 1. Who gave you the permission to void our payment with out discussing it with the customer. 2. It was matter 1000 Rupees , so they could have offered some food or beverage worth that much. 3. No one is following up with customer for the payment reversal. Now we are stuck our money is stuck 13000 rupees is stuck. Who is responsible for this. Will hotel management or the duty manager will pay us??? Horrible service by the management. They don't have any clarity about anything. It was a matter of 1000 rupees they could have done so many things to avoid this Void. So readers be careful when in the hotel and using room service and ordering food and beverages. Please track it . Be careful. The prices are exorbitant not really worth paying so much even though the food quality is exceptional. There are 5 star and 4 star hotels where the prices better. I hope they don't do this with other customers and put customers in Major Problem for their mistake. Hope some one from hotel calls me sorts out the problem. My huble request to management. Please smile it won't cost you. Please make things easy for your customers. We travel long distance to be in a good place like this but your staff don't know how to treat customers. Not happy at all. Will surely not visit for the kind of problem we in because of your fault. I don't have any personal grudge , but after such a great experience at the time of check out you people messed it. So my advice to all be very careful at the time of billing and don't expect too much customer service. Thanks for creating problems.

Le Pondy is a new very pleasant hotel right on the beach. We had the ground floor of a little bungalow - we even had a tiny garden! The room had all we needed and was very clean. The pool was warm and wonderful and the grounds were well tended. there were pet rabbits playing on the grass and a nice corner for children. The beach was beautiful, white sand, big waves and a big undertow! Red flag, so no swimming! The dining room was busy, good food.