The location of the hotel is great. It's located near Auroville and has a private beach which is easily accessible and clean. We found the massive entry gate, private road to the hotel, the tented accommodation and imposing property to be impressive. Bear in mind that this area is a bit away from Puducherry and you would need transportation to travel to the main city. However, all that was good about this hotel ended here. We experienced poor service right from the time we set foot in the hotel. At first, there was nobody to carry our luggage from the Car to the hotel reception. We had to request assistance and only then someone was summoned to carry the baggage. No big deal, though. Later, when we asked for something to eat, we were told that the only thing available was Toast. Can you believe that? Only Toast! This was after someone had taken the order and called us back 20 minutes later with the "bad news". Not only that, we were told that we couldn't connect to the Kitchen/Restaurant through the hotel intercom system. We were forced to go outside to get something to eat. Later that evening, we did manage to order Chicken 65 on the menu but it was undercooked and tasted awful. At night we wanted some ice to be delivered to the room and were told bluntly that there was no room service available. The staff was completely disinterested in doing anything and were rude and condescending most of the time. The only redeeming factor was the decent breakfast served next morning as complimentary breakfast. Overall, if you are expecting some decent service, please avoid this Hotel.