Staff very helpful - the manager came round at breakfast asking if everything was good (a nice touch). Food is good - this afternoon there was a table full of income tax officials having a nice lunch - so clearly has the local vote. There are so many lovely old French colonial hotels - I wondered whether staying in one of those would have been better - but this has been an excellent stay.
Good business type hotel facing sea.
Room size ok not big.
Amenities as needed for a business hotel.
B Fast was elobrate and tasty.
V good service with staff ready to be of help.
Little lacking in Maintainance. Bathroom door was difficult to open and my wife was stuck.Later the handle came out while opening from inside. However was attended to promptly.
This is the best place to visit in Pondicherry. It is designed in a French style and is apt to visit early morning and in the evening. Enjoy the tranquil place by just sitting on the fence along the sea side or just indulge in some morning walk.
I have read quite a few reviews prior to booking this hotel for two nights , and must state initially that the location is the selling point of this hotel other than that it's a dirty smelly location that's overpriced .
I checked into my room and was allocated a room , on opening the room door I was over whelmed by the strong smell of air freshener to the state that I couldn't breath , I discovered that there was a lemon scented air freshener burning in the bathroom under the sink which I found strange , after removing it and placing it in the passage outside I discovered the reason for its purpose ...the bathroom had a foul smell , like a blocked toilet .....
I was allocated another room on making bringing this to the attention of the manager , surely they would have known about this problem yet they still allocated this room to me , this is unacceptable .
The hotel is dirty , untidy and in desperate need of repairs , the phone in the room I found was dusty l, wasn't ever cleaned , the dust was thick , the towels were a brownish colour ...
The hotel needs to be seriously cleaned and be more hygienic , it has a aweful smell in the corridors , the paint is peeling and dirty ....surely someone needs to do something , is your management not aware of the state of this hotel .
It seems because of its location they have taken it for granted and forgot about the state of the hotel .
The service is non existent , tried calling housekeeping ..no answer , when I went downstairs to request an another towel , had to wait more than 30minutes and make two phone calls , the person from housekeeping was reading the news paper at reception .
I think what needs to be understood is that an Hotel not need to have the best rooms and amenities but it needs to be clean and tidy and most of all hygienic .
I have not started about the Restuarant that I have visited ....the food is awesome , the service and the table cloths etc ....are disgusting .
It was our first visit to Pondicherry and ''The Promenade'' helped us made it memorable and beautiful ! The hotel is situated at the nerve centre of white town and a sea facing hotel with beautiful view of the light house. The staff was very well mannered, courteous, friendly and always smiling.
We stayed at the Promenade for 5 days and were able to easily commute to all the places . The food, the buffet and the breakfast served was amazing and we enjoyed the stay thoroughly. We had spent our New Year' eve in the Promenade and the arrangement was very good. We would like to recommend to extend the time of the new year's dinner (as it was closed at 12.00).
Thank you Promenade for making our first visit to Pondicherry a very memorable and beautiful visit !!!!