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  • Age(s) of Children
Room 1:
AdultsAbove 12 years
Children Below 12 years
  • Age of Children

Pune

Sat, 28 Jan – Sun, 29 Jan (1 Night)  |  1 Room  |  1 Guest

Comfort Service Apartment (Fortaleza)

Opp Gold Adlabs, Copacabbana A 4Th Floor,Flat No 403, , Kalyani Nagar, Pune, Pune , 411006  |  Show on map

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Sat, 28 Jan - Sun, 29 Jan | 1 Room
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  • 1 Night
  • 1 Person in 1 Room
    Room 1:
    Adults (Above 12 years)
    Children (Below 12 years)
    • Age(s) of Children
    Room 1:
    Adults (Above 12 years)
    Children (Below 12 years)
    • Age of Children

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  • Overall Rating

    • 1.0 Poor  

      (based on 1 reviews)


  • AVERAGE GUEST RATING

    • Room Quality 1.0
    • Service Quality 1.0
    • Dining Quality 1.0
    • Cleanliness 1.0

Divya from Pune, India recommends this hotel Posted:  Room Quality: 1/5 Service Quality: 1/5 Dining Quality: 1/5 Cleanliness: 1/5

I wanted to share with you the horrible experience I had with both Comfort Service Apartment (Fortaleza), PUNE & Travel Guru. I went to Pune for 2 days and had booked 3bhk apartment for 2 days, I was going for an event which was to start at 3 pm. I reached Fortaleza and called the manager for letting us know the building number & flat at 2:30 pm who requested us to wait down. We waited for 20 mins and after numerous calls sent someone down. This individual took us to one of the buildings in Fortaleza and made us sit in someone�s apartment for 30 mins and kept saying the manager is shortly expected. We called the manager multiple times to get clarity in terms of when we would get our apartment as we were delayed for our event. Post numerous calls he told us that he doesn�t have an apartment for us and we will need to move locations. He told us to go to Koregoan park from Kalynani nagar and meet him at Bel Air hotel. On reaching Bel Air we were informed that only 2 out of the 3 rooms are AC. Also, when they handed us the room keys it was dirty. So we had to wait another 20 mins for it to be cleant and by the time we got our rooms it was almost 5 pm and we were delayed for our event by 2 hours! This has caused a lot of distress to me and I had paid 3000Rs for the event tickets which I was not able to use to the optimum as I had planned. I called Travel Guru helpdesk number and logged a complaint, the lady who I spoke to confirmed that she would speak to the Manager of Comfort Service Apt and ensure we get 3 AC rooms. However I didn�t not receive a call back. When I did the booking on Travel Guru I expect that the vendor is good and trustworthy and the service is good. However I was deeply disappointed. To add to it, I received absolutely no help from Travel Guru for my problem.

No Reviews Found.

Demo Trip Go somewhere else instead! You will get no Customer Service satisfaction here.

by FrequentTraveller3 on November 18, 2011

HOTEL AMENITIES

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HOTEL POLICIES

  • Cancellation/ prepayment

    Cancellation and prepayment policies vary according to room type. Please check what room conditions may apply when selecting your room above.

  • The primary guest must be at least 18 years of age to check into this hotel.
  • As per Government regulations, It is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. In case, check-in is denied by the hotel due to lack of required documents, you cannot claim for the refund & the booking will be considered as NO SHOW.
  • Unless mentioned, the tariff does not include charges for optional room services (such as telephone calls, room service, mini bar, snacks, laundry etc). In case, such additional charges are levied by the hotel, we shall not be held responsible for it.
  • In case suitable proof of identification is not presented at check in, the accommodation can be declined to guests posing as a couple. Travelguru.com will not be responsible for any check in declined by the hotel due to the aforesaid reason. ( and shall not be able to process any refund )
  • All hotels charge a compulsory Gala Dinner Supplement on Christmas and New Year's eve. Other special supplements may also be applicable during festival periods such as Dusshera, Diwali etc. Any such charge would have to be cleared directly at the hotel.
  • In case of an increase in the hotel tariff (for example, URS period in Ajmer or Lord Jagannath Rath Yatra in Puri) the customer is liable to pay the difference if the stay period falls during these dates.
  • Travelguru.com will not be responsible for any service issues at the hotel
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