At the outset, i just wish to confirm that there was no additional request like early check in or late check out done by me neither any one visited me in the hotel, the reason i put it here because this hotel in particular had responded in negative manner to some of the candid reviews. Firstly, the property & infrastructure is really good with spacious rooms & nice ambiance but unfortunately all positive things ends at this point because the property is managed by bunch of untrained & unprofessional team, Check in takes longer than usual time, though its having a centralized AC the room cooling was not proper & i immediately complained about the same & the AC mechanic visited after 2 hrs & many reminders. As per the mechanic their was an issue with settings, which was rectified & assured me a proper cooling but unfortunately that didn't happened & finally another mechanic visited after an hour, who finally fixed the problem. The Wi Fi signals were almost negligible & hence after repeated complaints, they put a router in the room. The worst part, in morning around, 7.30am, when i was taking the bath, there was no hot water & after waiting for more than 15 mins, when i finally complained, a mechanic visited the room & told me that i have to manage with this luck-warm water as water gets cold, while coming from 7th floor down to 1st floor, this is the most bizarre explanation, i ever heard in any of the hotel. when i repeatedly requested to speak to General Manager of the property, i was told that we could not reach him as his mobile is switched off. Breakfast is also not up to the mark. The bottom line, a conveniently located, beautiful property with one of the worst service,
This hotel has serious A/c problem. A/c are not working and rooms dont get chill even after a/c is on overnight. Reported to the hotel they sent their executive but they are unable to solve the problem. Rest hotel is good. Nice location and clean property and rooms are good enough.
I stayed here for a night with friends. Hotel's location is good and can easily be located. Rooms are spacious and so is the bathroom. It doesnt have a minibar and a wardrobe to ease out inconvenience of travellers. They have to hang the cloths on hangers fixed above luggage rack. Iron should provided by housekeeping on request. I wonder how short stay guests manage in emergency. A torn duvet cover is always unaesthetic when you expect your stay to be pleasant. Bath linen was new and feather soft though.
I pointed out few snags in the room and bathroom to the housekeeping staff and even at reception upon check-out. Hope they would have rectified it. Somnath from F&B and Houseeping/Eng. staff were prompt and did the requests in nick of time. I appreciate their quick presence.
Restaurant is under construction but property can be maintained well. Thank you.
1. Excellent hotel.
2. Neat and Clean.
3. Good Food.
5. Courteous Staff
6. Big Rooms
1. Patrolling on Slope. If a car is parked behind, difficult to negotiate.
2. No facility in washroom for old people viz. Bucket, Stool.
3. Billing without details. When customer checks out be needs detailed bill rather than just the amount to be paid.
Cons are more than pros!
1."They Do not allow visitors to your room" (and they tell you after booking is done, not mentioned on their website as well)
2. Poor room service,
3. Reception does not pick your call often.
4. If you have ordered something, cross check, it is ordered or not.
5. WiFi keeps on disconnecting.
6. TV have only limited channels.
7. Morning breakfast is So-So.
8. A poor welcome! very poor
1. Clean room and comfortable bed.
2. Maintenance is good.
3. Ample space in rooms.
4. Mall and all the happening palace is nearby including airport
Conclusion: no visitors, is the biggest negative point if you just want to enjoy the room then choose! Do not expect service richness here.
YOU CAN GET A BETTER PLACE THEN THIS