We booked 4 rooms which they said was Lawn view or sea facing when booking from makemytrip. When we called(1.5 month before our checkin date) and requested the person Mr Pratap Pradhan if we can confirm sea facing rooms or not he said it will be decided on that day if we will get it or not, when i asked that we are calling so early we are ready to pay extra amount per room for the sea view - So that its confirmed - He said "Not to irritate him as he has already told it won't be possible" Just imagine the customer handling Very very disappointed with the standard of customer service with your customers.

Great location and at first glance I was ok. We had two rooms with balconies facing the sea. My cousins room was better than mine. Mine was old, dark and dingy. Wires hanging where light fixtures used to be. Mold all over the bathroom. Had to ask for clean towels twice. The bedding smelled, kept feeling like I was getting bitten. Not what you would expect at their price point. Room service staff were great, Front desk staff in our building were unfriendly and dismissive. The three ladies at the front desk in the other building were awesome. Their restaurant recommendation, Wildgrass, was excellent. Would never return.

We stayed for 2 days. We were told our booking is in the west building. This hotel is far from swargadwar. There is a auto stand right infront of the hotel. They charge 100 to go to swargadwar. This place is bit isolated as it's on the furthest point on the Marine drive. The beach in front of the hotel is not crowded, so you can spend hours. Rooms are small and clean but our room was having damp on the walls. Restaurant was serving good food. Staff were courteous and polite.

Stayed there from 27th December to 29th December on 2018 at room number 403. First of all at arrival we came to know this hotel is consist of two buildings. One side is swimming pool other side is restaurant. We stayed in swimming pool side. But for food we have to go the next building top floor across the street. Other wise pay extra service charges for room service. Did not like this idea. It was no where mentioned that if we have to choose between pool and restaurant while booking through mmt. And please please hotel people take it a note, no guests wants to hear music at 3 pm afternoon or 12 o clock at night. I got at the middle of the night hearing music on the corridor. They have loud speakers at all the corridors. If they play music at reception in the middle of the night or at afternoon, you will hear it from your room. It is not because there is any party or celebration going on, they just play it for amusement of guests. Really strange. I did not expect damp room when I am playing 6K per night. Please refer to the picture provided. Cleanliness is OK. Food is expensive. Hotel provides beach umbrella and chairs at beach. Will I stay here again? No. Not at this room rate.

The moment you reach this temple town of Odisha, you cannot miss the hustle and bustle of this small town - especially if you are there during the peak tourist season. If leisure be in your mind, you might start wondering whether you are in the right place under the sun? But once you reach a hotel which is at a distance from chaotic Swargadwar beach or the busy streets of Puri, you won't rue your decision to visit Puri that much. Hotel East West is a nice little hotel overlooking the Bay of Bengal, situated at a distance of close to 2.5 km from the busy Swargadwar and 4.5 km from the famous Puri Jagannath Temple. If you are considering this hotel for your next vacation in Puri then here are the pros and cons. Positives: - It is a sea/beach view hotel, so if you get a sea facing room then you will enjoy the view - The beach infront is nice and clean, not crowded even during the peak season; so it is quite enjoyable with family and friends - The hotel rooms are spacious and have modern amenities - Some of the sea facing rooms have balcony, so one can spend time during late evenings doing wave watching - They have a roof-top restaurant and views from there is quite stunning - Restaurant serves good food - Staff at the hotel try their best to help guests - Puri being a small place, the hotel is not too far from Jagannath temple or Swargadwar beach - They have car parking space if someone be interested in driving in Areas of improvement: - Cleanliness of the place needs to be worked upon - Maintenance is another area where the hotel needs to pay more attention - Hotel staff needs more grooming - Buffet spread is not much, this area can be improved upon - There isn't many options to dine nearby, so you could be stuck with whatever the restaurant at the hotel has to offer Overall its a nice beach hotel. The nice and clean beach in front of the hotel would be the main attraction and the deciding factor in favor of this hotel. The staff over there try their best to help the guests.