Very bad experience especially when it's under the East Westgroup!! Rooms are not worth the rates charged!! Overall infrastructure more specifically the interiors of rooms are very poor and service is also very very poor. Rates need to be slashed to half the amount charged with this quality of service!! Variety of food at the buffet breakfast is too short & also very poor quality..an overall ambience was not at all worth!!

I had booked two rooms in east west hotel Puri. This rooms are very sweating. But restaurant was good and sea facing restaurant. Food was also tasty. Front office staff Mr Ashoka is very cooperative ..

Hotel is in an excellent location .. at the end of Marine drive road ....far from the maddening beach crowd. Exterior and interior looks new and well kept. Big clean, well appointed rooms with good set of amenities. Beach facing rooms have uninterrupted view of the vast ocean. The beach is clean.. very very less people .... but the shore is not shallow. So only waddling in the water is possible. The roof top restaurant serves decent food. Complimentary breakfast with Indian and few continental options. La carte was tasty and in good quantity. The service staffs were prompt and attentive. Over all a great place to stay to enjoy the clean beach all the while its a short drive from the hustle bustle of Puri beach bazaar and Temples. We had a comfortable stay. And Would choose this place for next visit as well.

The concept of hospitality is Greek to the management of this business. Broken furniture, poor service and inefficient staff. The only good thing is the view from the sea facing rooms. The restaurant has decent Indian food, but better stay away from the other items on the menu.

Had been to this hotel in Sept'15...very much satisfied, so re -visited the place.But this time had a terrible experience...we came here by Duranto exp at 4am...when reached hotel..they refused to provide us room..though confirmed prior that rooms are ready for us...instead behaved very rudely...& casually asked us to sit at the reception for 4-5hrs.At this,we argued,so they kindly gave a room & all of us waited without change in a double bed room upto 11am...when at last burst out...then the management provided us 1room at ground floor though the booking was for upper tiers & the 2nd one after an hr..spoiling almost 1/2 of a day of our trip... ###Secondly...the hotel was overloaded with too many guests beyond their capacity...so the service declined...receiving food late than usual...it's becoming terrible to get a place while having complementary breakfast at the dinning... ###Thirdlywhen we were at dining for breakfast the housekeeping staff entered the room with master key without our permission...when returned from breakfadt we were shocked as our valuables were scattered...so no place for privacy also... ### Lastly food prices are much hiked...around Rs.700 /person/day excluding breakfast...can you imagine 1 tawa roti costs Rs.40...overall my 2nd visit was very much painful...& I never intend to visit the hotel again!!!!