The staff was very good, clean and very courteous and very pleasing. One of the best services I have ever had. The rooms were spacious, had the basic amenities (cable tv, hot and cold water, telephone) every room had a balcony which looked over the mountains. The hotels in a very quite location which was helpful since I hate going to places where the noise of cars and other things keep you awake at night. The hotel is a 5 minute scenic drive from the ridge, which is connected to the mall. If you dont have a car, you can ask the hotel driver to drive you or take the bus which comes every twenty minutes. There was nothing i really hated about the hotel. So couldnt really tell you about that I guess to each its own. But yeah I would highly recommend it, I have been there three times now and I the service in my mind has just gotten better with every visit. Plus cheap home cooked food. You can ask the cook to make a dish, your way and he will do that.