We are Travel specialists and had suggested 2 options to our Guests for Shimla, out of that they selected Quality Inn himdev. We booked this hotel room through Travel Guru, as we found best rates with them. As a general practice, we reconfirm our bookings with hotel just to be doubly sure that the guests are not put in inconvenience after reaching there. While reconfirming Quality Inn we were surprised that the Hotel manager was saying without checking that they do not hold the booking. It was really taxing as all other hotels of that category were sold out. After checking with Travel Guru, we were promised that they will find out and let us know asasp and they confirmed that they have already confirmed the booking with reception. After rechecking we were told that the booking is there. We give credit to Travel Guru for their efficiency. After our guest checked in the hotel, they complained about the smelly rooms, again we had to follow up with the hotel for changing the room.