Good Hotel to stay
Tue, 28 Mar – Wed, 29 Mar (1 Night) | 1 Room | 1 Guest
Good Hotel to stay
HOTEL STAFF IS OK BUT WATER SHORTAGE AND ELECTRICITY PROBLEM.
Very good and room also very nice and clean.
Really very good.
PLUSES: (i) VFM; (ii) Location (iii) Room options to suit varied pockets & needs; (iv) Travel services; (v) Quality of room - GIVEN tariff; (vi) 20+ yr. old property, 60 odd rooms and has a short-cut to the popular 'Mall Road'. MINUSES: (i) Hot water supply not 100% reliable which it needs to be for Shimla's climate; (ii) Inadequacy in etiquette while dealing with guests (they are NOT impolite or rude, but definitely need soft skills training - the "Ps and Qs" matter to anybody & everybody!; (iii) Inadequacy in guest/customer-orientation & sensitivity from the management - often, it is the small things you take care of that make/break an impression; (iv) Breakfast, while ok in spread, can be significantly improved in taste by reducing oil & salt - overtly greasy 'bhaturas' and 'chole' kills many a hungry appetite for e.g.(!), and likewise, serving juice that tastes more like squash may cut costs, but the actual impact on customer retention and brand-build is actually detrimental; (v) Lack of absolute basics like shower-curtains messes up the entire bathroom; (vi) House-keeping does not replace or provide toilet rolls adequately despite reminders - whereas, a good hotel should not need a single reminder. OVERALL, Hotel Surya is highly recommended IF, one is looking at financial impact conservation. So if one would like to be budget conscious, this is ONE OF THE BEST that Shimla can offer. If however, you are flexible, you may want to consider other options!
Hotel was pretty good.n had a excellent stay at hotel surya.staff was good specially prem the staff was very kindly to us ......
Hotel Surya, Nice hotel for family, located very close to Mall Road (just 10 mins walking). Room Service was good, Hotel Staff was quite friendly & helpful. Parking is also available. Restaurant at hotel's terrace (8th Floor) is beautifully designed. Me & my family had thoroughly enjoyed our stay. Wud definately Recommend this Hotel for its excellence in Service.
The quality of the hotel is bad. Nothing to add.
Very close to Mall Road. Parking was available. Good Food. Good Room Service, Friendly Front Desk A bit confusing to locate rooms
i will never suggest this hotel to any one. The Manger of the hotel is such an irresponsible and culture less fellow. Anyway the room was OK so we didnt mind much about other things...
STAY IN HOTEL SURYA WAS VERY GOOD.....THERE WAS NO PROBLEM IN STAYING IN THE HOTEL. ALL THE STAFF MEMBERS OF THE HOTEL WERE GOOD. THEY WERE ALWAYS THERE FOR ANY KIND OF SERVICE.
The hotel is located in a nice area and the staff behavior is also nice. It was a nice experience with this hotel. if ever I would recommend this hotel to all my friends and family.
The staff were very helpfull and gave us a very warm welcome. The 2 nights we stayed there was very pleasent and will definatley come again. The food at the resturant was amazing and highly reccomended!
This is a bad hotel. Quality of rooms is good but service is bad.
The hotel does not look like a three star property, There is no carpet in the room and everytime when you come out from washroom the floor will get wet and look dirty. There is no heater facility available in the chilled and if you ask for it then they will charge seperately for this. No power backup for electricity even not for lift also. My Experience is average.
Hotel is good. Please dont go with reviews pasted on some websites regarding Hotel Surya, staff is caring & helping. Dining area and food is best of all. Location is also good.
I had booked Hotel Surya in Shimla on X'mas. It was a really pleasant stay there. Hotel is quite clean & neat, staff is good. I reached hotel around 6AM in the morning after night long journey and they were courteous enough to provide me the room despite the busy season although check-in time is 12PM.
The staff behavior of the hotel was good, Over all it was not good stay at the hotel. I may not recommend this hotel to my friends for future bookings as it was a below average hotel.
The rooms at the hotel were average as there were patches kept opened with insects roaming inside out. Staff at the hotel was good and cooperative. Food was excellent with varieties. Hotel maintained their cleanliness inside around their surroundings.
The hotel is very nice,I've alloted the Room No.109, was neat & Clean but not more specious for family and window was facing on a wall.Water Stopper was removed from Bath Tub,for saving the water as per manager told. Housekeeping is very good.Room service is also very good. Hot water is available only 7-8 am & 7-8pm only. The complimentary Breakfast is served very good.
Room was very small in size and there was nothing for keeping the dresses and garments.Room was suffocating.No fan was there in a air tight room and thus the staying was not so comfortable.The TV was totally in bad condition.we are not properly served by the wauters during dinner on 06.03.13.We are told to wash our hands after dinner going to wash room insted of giving us wash boul that was given on previuos day.We couldn't take our dinner at the hotel restaurant it sel because of there was a party and the restaurant was booked and we had to bear a music and noise in very loud voice and even after locking the door from inside couldn't save us from noise pollution and disturnabce.This type of nuisance doesn't suit with the paece and tranquility of a hill station and the Himalayan range.The room service was not good & promt and we had to wait for a long even for drinking water geeting supplied at room.Anyway,the location of the hotel is good and near to mall road.We couldn't enjoy properly our honeymoon staying at Shimla.
(based on 214 reviews)
The hotel is at good place near mall road.. but mall road area is very busy area presently.. if someone want to enjoy the shimla then he should take a hotel away from market with valley view.. kufri side is better... now coming to hotel.. i have booked this hotel via go ibibo at **** per night.. i was not given valley view room as they told its not available but i can say if u bok online they didn't give u a good room because they know it's prepaid.. they keep good view rooms for the on the spot customers...on app it's a three star property.. service is pretty good... people over here really takes care on a call.. that's a good thing.. rooms are good but size of standard room is very small.. there is no dining table.. room is well furnished and decorative... looks good but i have booked other hotels in less price in other cities and the room size was much bigger with hall and kitchen.. all other things are good over here.. Good LED tv with cable service.. tea coffee maker is also available.. so if have small child then its good for getting hot water any time... room heater is also available... hot water supply all the times.. there is parking also available at this hotel.. u can come by hired taxy and they also provide dormatery for the drivers along with u for night stay... overall i will say its a good hotel if u get it more cheaper than this...
Had a 2 night stay during Christmas holidays (luckily we were greeted by snow in Simla after 24 years). Room was cosy and suitable for the cold weather. Room heater was good and mgmt was attentive to fix the defective heater coil instantly. Also there was toilet drain issue due to which they arranged to change the room too. Food could have been better since we are greeted with similar menu at breakfast and dinner. Also the roof-top restaurant setup is not okay for cold winter but suitable for daytime.
We stayed there for 2 nights. The receptionist was very polite and did resolve all the issues. Overall it's a very average hotel to stay and you can accommodate in a much better place by spending a little more. Pros: 1. Awesome breakfast 2. Location 3. Good staff Cons: 1. Creaky bed 2. Old outdated furniture, broken bath tub
This hotel is very near to victory tunnel where HPTDC buses have there pick up and drop. This is very convenient if you are travelling by HPTDC Volvo. Pros: 1. Good Service. Reception people specially Lalit and Gaurav are very helpful. They provided an early check in as well. 2. Breakfast is good. 3. Location is good. Mallroad is near from hotels back side and that is a good way to reach mall road. There are no hotels on main mall road so you have to walk from any hotel. This was very good option. 4. Complimentary heater. 5. Ask for a room with View, hotel has good views. Cons: 1. Food other than breakfast is not good, its pocket friendly though. 2. Deluxe rooms are small, interiors are good but washrooms are not good. 3. Luxury rooms are big, interiors are not good but washrooms are renovated. 4. Room service is bit lazy. Overall a good stay. Will surely book this hotel again If I come to shimla again.
If you are coming by your own car it is one of the hotel comes in starting. Hotel has got two building one with 8 floor and second with 4 floors. All delux rooms are located at other building with 4 floors back side. Hotel is having one good thing that lift connetivity and mall road connectivity. In shimla parking is very limited. Plz book taxi for local sight seeing since in shimla you will have to walk much. Hotel is having ok rooms with less space but foe small family it is very goods. Food is good you will love it and services are also good.