Good Hotel to stay
Fri, 27 Jan – Sat, 28 Jan (1 Night) | 1 Room | 1 Guest
Good Hotel to stay
HOTEL STAFF IS OK BUT WATER SHORTAGE AND ELECTRICITY PROBLEM.
Very good and room also very nice and clean.
Really very good.
PLUSES: (i) VFM; (ii) Location (iii) Room options to suit varied pockets & needs; (iv) Travel services; (v) Quality of room - GIVEN tariff; (vi) 20+ yr. old property, 60 odd rooms and has a short-cut to the popular 'Mall Road'. MINUSES: (i) Hot water supply not 100% reliable which it needs to be for Shimla's climate; (ii) Inadequacy in etiquette while dealing with guests (they are NOT impolite or rude, but definitely need soft skills training - the "Ps and Qs" matter to anybody & everybody!; (iii) Inadequacy in guest/customer-orientation & sensitivity from the management - often, it is the small things you take care of that make/break an impression; (iv) Breakfast, while ok in spread, can be significantly improved in taste by reducing oil & salt - overtly greasy 'bhaturas' and 'chole' kills many a hungry appetite for e.g.(!), and likewise, serving juice that tastes more like squash may cut costs, but the actual impact on customer retention and brand-build is actually detrimental; (v) Lack of absolute basics like shower-curtains messes up the entire bathroom; (vi) House-keeping does not replace or provide toilet rolls adequately despite reminders - whereas, a good hotel should not need a single reminder. OVERALL, Hotel Surya is highly recommended IF, one is looking at financial impact conservation. So if one would like to be budget conscious, this is ONE OF THE BEST that Shimla can offer. If however, you are flexible, you may want to consider other options!
Hotel was pretty good.n had a excellent stay at hotel surya.staff was good specially prem the staff was very kindly to us ......
Hotel Surya, Nice hotel for family, located very close to Mall Road (just 10 mins walking). Room Service was good, Hotel Staff was quite friendly & helpful. Parking is also available. Restaurant at hotel's terrace (8th Floor) is beautifully designed. Me & my family had thoroughly enjoyed our stay. Wud definately Recommend this Hotel for its excellence in Service.
The quality of the hotel is bad. Nothing to add.
Very close to Mall Road. Parking was available. Good Food. Good Room Service, Friendly Front Desk A bit confusing to locate rooms
i will never suggest this hotel to any one. The Manger of the hotel is such an irresponsible and culture less fellow. Anyway the room was OK so we didnt mind much about other things...
STAY IN HOTEL SURYA WAS VERY GOOD.....THERE WAS NO PROBLEM IN STAYING IN THE HOTEL. ALL THE STAFF MEMBERS OF THE HOTEL WERE GOOD. THEY WERE ALWAYS THERE FOR ANY KIND OF SERVICE.
The hotel is located in a nice area and the staff behavior is also nice. It was a nice experience with this hotel. if ever I would recommend this hotel to all my friends and family.
The staff were very helpfull and gave us a very warm welcome. The 2 nights we stayed there was very pleasent and will definatley come again. The food at the resturant was amazing and highly reccomended!
This is a bad hotel. Quality of rooms is good but service is bad.
The hotel does not look like a three star property, There is no carpet in the room and everytime when you come out from washroom the floor will get wet and look dirty. There is no heater facility available in the chilled and if you ask for it then they will charge seperately for this. No power backup for electricity even not for lift also. My Experience is average.
Hotel is good. Please dont go with reviews pasted on some websites regarding Hotel Surya, staff is caring & helping. Dining area and food is best of all. Location is also good.
I had booked Hotel Surya in Shimla on X'mas. It was a really pleasant stay there. Hotel is quite clean & neat, staff is good. I reached hotel around 6AM in the morning after night long journey and they were courteous enough to provide me the room despite the busy season although check-in time is 12PM.
The staff behavior of the hotel was good, Over all it was not good stay at the hotel. I may not recommend this hotel to my friends for future bookings as it was a below average hotel.
The rooms at the hotel were average as there were patches kept opened with insects roaming inside out. Staff at the hotel was good and cooperative. Food was excellent with varieties. Hotel maintained their cleanliness inside around their surroundings.
The hotel is very nice,I've alloted the Room No.109, was neat & Clean but not more specious for family and window was facing on a wall.Water Stopper was removed from Bath Tub,for saving the water as per manager told. Housekeeping is very good.Room service is also very good. Hot water is available only 7-8 am & 7-8pm only. The complimentary Breakfast is served very good.
Room was very small in size and there was nothing for keeping the dresses and garments.Room was suffocating.No fan was there in a air tight room and thus the staying was not so comfortable.The TV was totally in bad condition.we are not properly served by the wauters during dinner on 06.03.13.We are told to wash our hands after dinner going to wash room insted of giving us wash boul that was given on previuos day.We couldn't take our dinner at the hotel restaurant it sel because of there was a party and the restaurant was booked and we had to bear a music and noise in very loud voice and even after locking the door from inside couldn't save us from noise pollution and disturnabce.This type of nuisance doesn't suit with the paece and tranquility of a hill station and the Himalayan range.The room service was not good & promt and we had to wait for a long even for drinking water geeting supplied at room.Anyway,the location of the hotel is good and near to mall road.We couldn't enjoy properly our honeymoon staying at Shimla.
(based on 207 reviews)
We had a one night stay at this hotel on 30th December in a deluxe room. The deluxe rooms have no view, however the one alloted to us (152) was spacious, clean with well done decor. The housekeeping staff was quick in response and polite. We had booked through ibibo and later requested for an extra bed in the room. The request and the booking was executed quickly by the front desk staff. The bathroom was clean and tidy with basic amenities provided. The room also had a heater. We had dinner at the hotel and it was decently proportioned with good taste. It took us 20 mins with a leaisurely pace to reach the mall road from the hotel. The hotel also provides parking. All in all I would rate my stay very comfortable and value-for-money.
Hotel location is good, resultant is also very good specially i like the restaurant style and view from the restaurant . room service is also very good. i like cleanliness of the hotel too. all over nice to stay at this hotel
Visited this hotel in April month..Budget wise didn't feel like too expensive as other hotel rates were close to it..Hotel property is maintained very well..With the help of Hotel Elevator one can reach to street near mall road & ridge..Rooms were good in condition..Hotel Staffs were helpful..Food was average..Overall it was a nice stay..
I booked this property via MMT and it was a great deal for such an awesome property. Its very near to "the ridge" ( aproxx 400m ) walk. Awesome breakfast menu and room service. Room were not having updated furnishing but good. Pros:- 1. Very near to the mall road. 2. Awesome roof top dining area ( best part ) 3. Nice staff and very helping 4. Perfect for family stay Cons:- 1. Parking is a big issue ( you have to manage it at your own ) and have to pay for that as well. 2. Room furnishing can be more better. You will not feel in 3 star kind of property. Overall its a comfort stay in this hotel.
We felt that we had paid quite a lot for what we got....a quite small quite grubby room with nowhere to put our belongings. The hotel is reasonably central in Shimla, and the inclusive breakfast was not great but was generous. The staff were good at getting us something we could eat, an made us hot milk for our cornflakes! However: We booked the place as it advertises free parking, a major issue in Shimla. But their free parking is simply a small drop off area at the front of the hotel where 12 cars can squeeze in close to one another( every car is jammed in, so you need to leave your car keys with the reception ) We were lucky to get squeezed in, but there is no guarantee of a place There is a strong WiFi signal, but it is so insecure that our email and internet systems would not let us use their signal. Effectively there is no WiFi. The hotel advertises a 24 hour reception facility. This is true at the main door at ground level. But there is another entry at the 10th floor, to the street above . This entry has no staff cover and anyone can come in . It is not secure.