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Book Rooms at 8fold by LaRiSa - Prices Rs. 6010

  •  
  •  
  •  
1 Person in 1 Room
Room 1:
AdultsAbove 12 years
Children Below 12 years
  • Age(s) of Children
Room 1:
AdultsAbove 12 years
Children Below 12 years
  • Age of Children

Shimla

Tue, 06 May – Wed, 07 May (1 Night)  |  1 Room  |  1 Guest

8fold by LaRiSa

NH-5, Kachi Ghati, Shimla , 171010  |  Show on map

Save Rs. 1,846 Rs.7,856

Rs. 6,010

Highlights

Amenities

CHOOSE ROOM

Tue, 06 May - Wed, 07 May | 1 Room
Change Dates  
  • 1 Night
  • 1 Person in 1 Room
    Room 1:
    Adults (Above 12 years)
    Children (Below 12 years)
    • Age(s) of Children
    Room 1:
    Adults (Above 12 years)
    Children (Below 12 years)
    • Age of Children
  • ROOM TYPE
  • INCLUSIONS & AMENITIES
  • TOTAL PRICE FOR 1 NIGHT
  • Boulevard Room - Room Only

    View room image

  • Inclusions

    Amenities

  • Price for 1 Night
    Rs. 7,856 Rs. 6,010
    • Hotel Charges Rs.7,856
    • Hotel GST Rs.721
    • Hotel Offer(-) Rs.1,846
    • Total Amount Rs.6,731

    • Free Cancellation

Inclusions

  • Complimentary Wifi
  • 10% Discount on F&B & Bar
  • 20% discount on Spa

Amenities

  • Western Toilet
  • Attached Bathroom
  • Hot/cold Water
  • Cable/satellite TV
  • Electronic Room Keys
  • Mini Bar In Room
  • Health Faucet
  • Shower
  • Hairdryer
  • Bathrobe
  • Free toiletries
  • Bathroom
  • Slippers
  • Towels
  • Clothes rack
  • Linens
  • Wardrobe/Closet
  • Alarm clock
  • Minibar
  • Tea/Coffee maker
  • Safe
  • Air conditioning
  • Ironing facilities
  • Suit press
  • Refrigerator
  • Electric kettle
  • Dining table
  • Cleaning products
  • Dryer
  • Desk
  • Sitting area
  • Dining area
  • TV
  • Telephone
  • Flat-screen TV
  • Wake-up service
  • Newspaper
  • Internet Access
  • Boulevard Room - with Breakfast

    View room image

  • Inclusions

    Amenities

  • Price for 1 Night
    Rs. 8,355 Rs. 6,391
    • Hotel Charges Rs.8,355
    • Hotel GST Rs.767
    • Hotel Offer(-) Rs.1,964
    • Total Amount Rs.7,158

    • Free Cancellation

Inclusions

  • Breakfast
  • Complimentary Wifi
  • 10% Discount On F&B
  • 20% discount on Spa

Amenities

  • Western Toilet
  • Attached Bathroom
  • Hot/cold Water
  • Cable/satellite TV
  • Electronic Room Keys
  • Mini Bar In Room
  • Health Faucet
  • Shower
  • Hairdryer
  • Bathrobe
  • Free toiletries
  • Bathroom
  • Slippers
  • Towels
  • Clothes rack
  • Linens
  • Wardrobe/Closet
  • Alarm clock
  • Minibar
  • Tea/Coffee maker
  • Safe
  • Air conditioning
  • Ironing facilities
  • Suit press
  • Refrigerator
  • Electric kettle
  • Dining table
  • Cleaning products
  • Dryer
  • Desk
  • Sitting area
  • Dining area
  • TV
  • Telephone
  • Flat-screen TV
  • Wake-up service
  • Newspaper
  • Internet Access
  • Deluxe Room(View Room) - Room Only

    View room image

  • Inclusions

    Amenities

  • Price for 1 Night
    Rs. 8,356 Rs. 6,392
    • Hotel Charges Rs.8,356
    • Hotel GST Rs.767
    • Hotel Offer(-) Rs.1,964
    • Total Amount Rs.7,159

    • Free Cancellation

Inclusions

  • Complimentary Wifi
  • 20% discount on Spa Services
  • 10% Discount On F&B

Amenities

  • Hot/cold Water
  • Attached Bathroom
  • Electronic Room Keys
  • Cable/satellite TV
  • Western Toilet
  • Bathroom
  • Slippers
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
  • Health Faucet
  • Mini Bar In Room
  • Wardrobe/Closet
  • Linens
  • Clothes rack
  • Towels
  • Tea/Coffee maker
  • Safe
  • Minibar
  • Alarm clock
  • Air conditioning
  • Ironing facilities
  • Refrigerator
  • Suit press
  • Dryer
  • Cleaning products
  • Dining table
  • Electric kettle
  • Desk
  • Sitting area
  • TV
  • Dining area
  • Telephone
  • Flat-screen TV
  • Wake-up service
  • Newspaper
  • Internet Access
  • Deluxe Twin ( View Room)- Room Only

    View room image

  • Inclusions

    Amenities

  • Price for 1 Night
    Rs. 8,356 Rs. 6,392
    • Hotel Charges Rs.8,356
    • Hotel GST Rs.767
    • Hotel Offer(-) Rs.1,964
    • Total Amount Rs.7,159

    • Free Cancellation

Inclusions

  • Complimentary Wifi
  • 10% Discount On F&B
  • 20% discount on Spa

Amenities

  • Newspaper
  • Flat-screen TV
  • Dining area
  • Sitting area
  • Desk
  • Electric kettle
  • Dining table
  • Cleaning products
  • Dryer
  • Suit press
  • Refrigerator
  • Ironing facilities
  • Air conditioning
  • Alarm clock
  • Minibar
  • Safe
  • Tea/Coffee maker
  • Towels
  • Clothes rack
  • Linens
  • Mini Bar In Room
  • Health Faucet
  • Shower
  • Hairdryer
  • Bathrobe
  • Free toiletries
  • Slippers
  • Western Toilet
  • Cable/satellite TV
  • Electronic Room Keys
  • Attached Bathroom
  • Hot/cold Water
  • Deluxe Room(View Room) - with Breakfast

    View room image

  • Inclusions

    Amenities

  • Price for 1 Night
    Rs. 8,967 Rs. 6,860
    • Hotel Charges Rs.8,967
    • Hotel GST Rs.823
    • Hotel Offer(-) Rs.2,107
    • Total Amount Rs.7,683

    • Free Cancellation

Inclusions

  • Breakfast
  • Complimentary Wifi
  • 10% Discount On F&B
  • 20% discount on Spa

Amenities

  • Hot/cold Water
  • Attached Bathroom
  • Electronic Room Keys
  • Cable/satellite TV
  • Western Toilet
  • Bathroom
  • Slippers
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
  • Health Faucet
  • Mini Bar In Room
  • Wardrobe/Closet
  • Linens
  • Clothes rack
  • Towels
  • Tea/Coffee maker
  • Safe
  • Minibar
  • Alarm clock
  • Air conditioning
  • Ironing facilities
  • Refrigerator
  • Suit press
  • Dryer
  • Cleaning products
  • Dining table
  • Electric kettle
  • Desk
  • Sitting area
  • TV
  • Dining area
  • Telephone
  • Flat-screen TV
  • Wake-up service
  • Newspaper
  • Internet Access
  • Deluxe Twin ( View Room)- With Breakfast

    View room image

  • Inclusions

    Amenities

  • Price for 1 Night
    Rs. 8,967 Rs. 6,860
    • Hotel Charges Rs.8,967
    • Hotel GST Rs.823
    • Hotel Offer(-) Rs.2,107
    • Total Amount Rs.7,683

    • Free Cancellation

Inclusions

  • Breakfast
  • Complimentary Wifi
  • 10% Discount On F&B
  • 20% discount on Spa

Amenities

  • Newspaper
  • Flat-screen TV
  • Dining area
  • Sitting area
  • Desk
  • Electric kettle
  • Dining table
  • Cleaning products
  • Dryer
  • Suit press
  • Refrigerator
  • Ironing facilities
  • Air conditioning
  • Alarm clock
  • Minibar
  • Safe
  • Tea/Coffee maker
  • Towels
  • Clothes rack
  • Linens
  • Mini Bar In Room
  • Health Faucet
  • Shower
  • Hairdryer
  • Bathrobe
  • Free toiletries
  • Slippers
  • Western Toilet
  • Cable/satellite TV
  • Electronic Room Keys
  • Attached Bathroom
  • Hot/cold Water
  • Valley View Room - Room Only

    View room image

  • Inclusions

    Amenities

  • Price for 1 Night
    Rs. 9,356 Rs. 7,157
    • Hotel Charges Rs.9,356
    • Hotel GST Rs.859
    • Hotel Offer(-) Rs.2,199
    • Total Amount Rs.8,016

    • Free Cancellation

Inclusions

  • Complimentary Wifi
  • 10% Discount On F&B
  • 20% discount on Spa

Amenities

  • Internet Access
  • Newspaper
  • Wake-up service
  • Flat-screen TV
  • Telephone
  • TV
  • Dining area
  • Sitting area
  • Desk
  • Dryer
  • Cleaning products
  • Dining table
  • Electric kettle
  • Refrigerator
  • Suit press
  • Ironing facilities
  • Air conditioning
  • Safe
  • Tea/Coffee maker
  • Minibar
  • Alarm clock
  • Wardrobe/Closet
  • Linens
  • Clothes rack
  • Towels
  • Slippers
  • Bathroom
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
  • Health Faucet
  • Mini Bar In Room
  • Electronic Room Keys
  • Cable/satellite TV
  • Hot/cold Water
  • Attached Bathroom
  • Western Toilet
  • Valley View Room - with Breakfast

    View room image

  • Inclusions

    Amenities

  • Price for 1 Night
    Rs. 9,967 Rs. 7,625
    • Hotel Charges Rs.9,967
    • Hotel GST Rs.1,373
    • Hotel Offer(-) Rs.2,342
    • Total Amount Rs.8,998

    • Free Cancellation

Inclusions

  • Breakfast
  • Complimentary Wifi
  • 10% Discount On F&B
  • 20% discount on Spa

Amenities

  • Internet Access
  • Newspaper
  • Wake-up service
  • Flat-screen TV
  • Telephone
  • TV
  • Dining area
  • Sitting area
  • Desk
  • Dryer
  • Cleaning products
  • Dining table
  • Electric kettle
  • Refrigerator
  • Suit press
  • Ironing facilities
  • Air conditioning
  • Safe
  • Tea/Coffee maker
  • Minibar
  • Alarm clock
  • Wardrobe/Closet
  • Linens
  • Clothes rack
  • Towels
  • Slippers
  • Bathroom
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
  • Health Faucet
  • Mini Bar In Room
  • Electronic Room Keys
  • Cable/satellite TV
  • Hot/cold Water
  • Attached Bathroom
  • Western Toilet
  • Boulevard Room - Breakfast & Dinner

    View room image

  • Inclusions

    Amenities

  • Price for 1 Night
    Rs. 9,967 Rs. 7,625
    • Hotel Charges Rs.9,967
    • Hotel GST Rs.1,373
    • Hotel Offer(-) Rs.2,342
    • Total Amount Rs.8,998

    • Free Cancellation

Inclusions

  • Breakfast and Dinner
  • Complimentary Wifi
  • 10% Discount On F&B
  • 20% discount on Spa

Amenities

  • Western Toilet
  • Attached Bathroom
  • Hot/cold Water
  • Cable/satellite TV
  • Electronic Room Keys
  • Mini Bar In Room
  • Health Faucet
  • Shower
  • Hairdryer
  • Bathrobe
  • Free toiletries
  • Bathroom
  • Slippers
  • Towels
  • Clothes rack
  • Linens
  • Wardrobe/Closet
  • Alarm clock
  • Minibar
  • Tea/Coffee maker
  • Safe
  • Air conditioning
  • Ironing facilities
  • Suit press
  • Refrigerator
  • Electric kettle
  • Dining table
  • Cleaning products
  • Dryer
  • Desk
  • Sitting area
  • Dining area
  • TV
  • Telephone
  • Flat-screen TV
  • Wake-up service
  • Newspaper
  • Internet Access
  • Deluxe Room(View Room) - Breakfast & Dinner

    View room image

  • Inclusions

    Amenities

  • Price for 1 Night
    Rs. 10,467 Rs. 8,007
    • Hotel Charges Rs.10,467
    • Hotel GST Rs.1,441
    • Hotel Offer(-) Rs.2,460
    • Total Amount Rs.9,448

    • Free Cancellation

Inclusions

  • Breakfast and Dinner
  • Complimentary Wifi
  • 10% Discount On F&B
  • 20% discount on Spa

Amenities

  • Hot/cold Water
  • Attached Bathroom
  • Electronic Room Keys
  • Cable/satellite TV
  • Western Toilet
  • Bathroom
  • Slippers
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
  • Health Faucet
  • Mini Bar In Room
  • Wardrobe/Closet
  • Linens
  • Clothes rack
  • Towels
  • Tea/Coffee maker
  • Safe
  • Minibar
  • Alarm clock
  • Air conditioning
  • Ironing facilities
  • Refrigerator
  • Suit press
  • Dryer
  • Cleaning products
  • Dining table
  • Electric kettle
  • Desk
  • Sitting area
  • TV
  • Dining area
  • Telephone
  • Flat-screen TV
  • Wake-up service
  • Newspaper
  • Internet Access
  • Deluxe Twin ( View Room)- With Breakfast & Dinner

    View room image

  • Inclusions

    Amenities

  • Price for 1 Night
    Rs. 10,467 Rs. 8,007
    • Hotel Charges Rs.10,467
    • Hotel GST Rs.1,441
    • Hotel Offer(-) Rs.2,460
    • Total Amount Rs.9,448

    • Free Cancellation

Inclusions

  • Breakfast and Dinner
  • Complimentary Wifi
  • 10% Discount On F&B
  • 20% discount on Spa

Amenities

  • Newspaper
  • Flat-screen TV
  • Dining area
  • Sitting area
  • Desk
  • Electric kettle
  • Dining table
  • Cleaning products
  • Dryer
  • Suit press
  • Refrigerator
  • Ironing facilities
  • Air conditioning
  • Alarm clock
  • Minibar
  • Safe
  • Tea/Coffee maker
  • Towels
  • Clothes rack
  • Linens
  • Mini Bar In Room
  • Health Faucet
  • Shower
  • Hairdryer
  • Bathrobe
  • Free toiletries
  • Slippers
  • Western Toilet
  • Cable/satellite TV
  • Electronic Room Keys
  • Attached Bathroom
  • Hot/cold Water
  • Valley View Room - Breakfast & Dinner

    View room image

  • Inclusions

    Amenities

  • Price for 1 Night
    Rs. 11,467 Rs. 8,772
    • Hotel Charges Rs.11,467
    • Hotel GST Rs.1,579
    • Hotel Offer(-) Rs.2,695
    • Total Amount Rs.10,351

    • Free Cancellation

Inclusions

  • Breakfast and Dinner
  • Complimentary Wifi
  • 10% Discount On F&B
  • 20% discount on Spa

Amenities

  • Internet Access
  • Newspaper
  • Wake-up service
  • Flat-screen TV
  • Telephone
  • TV
  • Dining area
  • Sitting area
  • Desk
  • Dryer
  • Cleaning products
  • Dining table
  • Electric kettle
  • Refrigerator
  • Suit press
  • Ironing facilities
  • Air conditioning
  • Safe
  • Tea/Coffee maker
  • Minibar
  • Alarm clock
  • Wardrobe/Closet
  • Linens
  • Clothes rack
  • Towels
  • Slippers
  • Bathroom
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
  • Health Faucet
  • Mini Bar In Room
  • Electronic Room Keys
  • Cable/satellite TV
  • Hot/cold Water
  • Attached Bathroom
  • Western Toilet
  • Junior Suite - Room Only

    View room image

  • Inclusions

    Amenities

  • Price for 1 Night
    Rs. 12,187 Rs. 9,323
    • Hotel Charges Rs.12,187
    • Hotel GST Rs.1,678
    • Hotel Offer(-) Rs.2,864
    • Total Amount Rs.11,001

    • Free Cancellation
  • 5 Rooms Left!

Inclusions

  • Complimentary Wifi
  • 10% Discount On F&B
  • 20% discount on Spa

Amenities

  • Western Toilet
  • Attached Bathroom
  • Hot/cold Water
  • Cable/satellite TV
  • Electronic Room Keys
  • Mini Bar In Room
  • Health Faucet
  • Shower
  • Hairdryer
  • Bathrobe
  • Free toiletries
  • Bathroom
  • Slippers
  • Towels
  • Clothes rack
  • Linens
  • Wardrobe/Closet
  • Alarm clock
  • Minibar
  • Tea/Coffee maker
  • Safe
  • Air conditioning
  • Ironing facilities
  • Suit press
  • Refrigerator
  • Electric kettle
  • Dining table
  • Cleaning products
  • Dryer
  • Desk
  • Sitting area
  • Dining area
  • TV
  • Telephone
  • Flat-screen TV
  • Wake-up service
  • Newspaper
  • Internet Access
  • Junior Suite - with Breakfast

    View room image

  • Inclusions

    Amenities

  • Price for 1 Night
    Rs. 12,798 Rs. 9,791
    • Hotel Charges Rs.12,798
    • Hotel GST Rs.1,762
    • Hotel Offer(-) Rs.3,007
    • Total Amount Rs.11,553

    • Free Cancellation
  • 5 Rooms Left!

Inclusions

  • Breakfast
  • Complimentary Wifi
  • 10% Discount On F&B
  • 20% discount on Spa

Amenities

  • Western Toilet
  • Attached Bathroom
  • Hot/cold Water
  • Cable/satellite TV
  • Electronic Room Keys
  • Mini Bar In Room
  • Health Faucet
  • Shower
  • Hairdryer
  • Bathrobe
  • Free toiletries
  • Bathroom
  • Slippers
  • Towels
  • Clothes rack
  • Linens
  • Wardrobe/Closet
  • Alarm clock
  • Minibar
  • Tea/Coffee maker
  • Safe
  • Air conditioning
  • Ironing facilities
  • Suit press
  • Refrigerator
  • Electric kettle
  • Dining table
  • Cleaning products
  • Dryer
  • Desk
  • Sitting area
  • Dining area
  • TV
  • Telephone
  • Flat-screen TV
  • Wake-up service
  • Newspaper
  • Internet Access
  • Junior Suite - Breakfast & Dinner

    View room image

  • Inclusions

    Amenities

  • Price for 1 Night
    Rs. 14,298 Rs. 10,938
    • Hotel Charges Rs.14,298
    • Hotel GST Rs.1,969
    • Hotel Offer(-) Rs.3,360
    • Total Amount Rs.12,907

    • Free Cancellation
  • 5 Rooms Left!

Inclusions

  • Breakfast and Dinner
  • Complimentary Wifi
  • 10% Discount On F&B
  • 20% discount on Spa

Amenities

  • Western Toilet
  • Attached Bathroom
  • Hot/cold Water
  • Cable/satellite TV
  • Electronic Room Keys
  • Mini Bar In Room
  • Health Faucet
  • Shower
  • Hairdryer
  • Bathrobe
  • Free toiletries
  • Bathroom
  • Slippers
  • Towels
  • Clothes rack
  • Linens
  • Wardrobe/Closet
  • Alarm clock
  • Minibar
  • Tea/Coffee maker
  • Safe
  • Air conditioning
  • Ironing facilities
  • Suit press
  • Refrigerator
  • Electric kettle
  • Dining table
  • Cleaning products
  • Dryer
  • Desk
  • Sitting area
  • Dining area
  • TV
  • Telephone
  • Flat-screen TV
  • Wake-up service
  • Newspaper
  • Internet Access

MAP VIEW

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Cafe/Bar
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Transport
Nightlife

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HOTEL AMENITIES

  • Services

  • Lift
  • Wheelchair
  • Hot water available 24x7
  • Hot water available
  • Infant bed
  • Waiting area
  • Wheelchair accessible ramp
  • Wheelchair accessible elevator
  • Servant Quarters
  • Housekeeping
  • Front desk
  • Lounge
  • Luggage storage
  • Concierge
  • Wake up service/Alarm clock
  • 24-Hour Front Desk
  • Express Check-in/Check-out
  • Facilities for Disabled Guests
  • Ironing Service
  • Packed Lunches
  • Lockers
  • WIFI
  • Laundry facilities
  • Banquet facilities
  • Printer
  • Scanner
  • Servant Quarter
  • Room Service (Limited Time)
  • Ironing Service
  • Special occasion arrangement
  • 24x7 power back up
  • Room Service
  • Room Service (24 Hours Available)
  • Lift
  • Room service
  • Safety & Security

  • CCTV camera installed on each floor
  • CCTV camera installed inside/outside hotel premises
  • Security measures at hotel
  • Doctor on Call
  • 24-Hour Security
  • Smoke Detectors
  • First Aid Kit
  • CCTV
  • Fire Extinguisher
  • CCTV
  • Fire Extinguisher
  • Security Guard
  • Security Guard Timings - 24x7
  • Parking & Transportation

  • Outdoor Parking
  • Airport/Railway station drop (chargeable)
  • Airport//Railway station pickup available (Chargeable)
  • Travel counter
  • Parking
  • 4W Parking Uncovered
  • 4 Wheeler
  • Parking
  • General

  • Coffee shop or cafe
  • Breakfast Services
  • Trekking Nearby
  • Smoking Rooms
  • Tea Coffee Maker
  • Conference Room
  • Mountain view
  • City View
  • Breakfast in the Room
  • Wardrobe/Closet
  • Extra long beds (>6.5 ft)
  • Towels
  • Restaurant with Dining Menu
  • Snack Bar
  • Non-smoking Rooms
  • Elevator
  • Multilingual staff
  • Hardwood/Parquet floors
  • Heating
  • Interconnecting room(s) available
  • Central Air Conditioning
  • Bar
  • Suitable for children
  • Wheelchair Access
  • TV In Room
  • Sofa
  • Dining area
  • Restaurant
  • Safe Deposit Box
  • Steam room
  • Activities - Indoor & Outdoor

  • Carom
  • Kids Play Area
  • Full Services Health Spa
  • Library
  • Pool Table
  • Outdoor furniture
  • Kids Club
  • Arcade/game room
  • Barbecue grills
  • Activity Centre
  • Bonfire Arrangement
  • Taxi Service
  • Transportation Service
  • Kids play area
  • Media & Entertainment

  • Internet Access
  • Flat-screen TV
  • Satellite channels
  • TV
  • Game console - PS3
  • Suitable For

  • Senior Citizen Friendly
  • Youngsters
  • Large Groups
  • Family
  • Families with Children
  • Disabled Friendly
  • Couples
  • Bachelors
  • Child Friendly
  • Allowed

  • Non-Vegetarian
  • Alcohol
  • Unmarried Couples
  • Smoking
  • Bachelors
  • Languages Spoken by Hotel Staff

  • Hindi
  • Punjabi
  • English
  • Not Allowed

  • Pets
  • Payments Modes Accepted

  • Cash
  • Debit Card
  • Credit Card
  • Mastercard
  • American Express
  • Net-Banking

HOTEL POLICIES

  • Cancellation/ prepayment

    Cancellation and prepayment policies vary according to room type. Please check what room conditions may apply when selecting your room above.

  • The primary guest must be at least 18 years of age to check into this hotel.
  • As per Government regulations, It is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. In case, check-in is denied by the hotel due to lack of required documents, you cannot claim for the refund & the booking will be considered as NO SHOW.
  • Unless mentioned, the tariff does not include charges for optional room services (such as telephone calls, room service, mini bar, snacks, laundry etc). In case, such additional charges are levied by the hotel, we shall not be held responsible for it.
  • In case suitable proof of identification is not presented at check in, the accommodation can be declined to guests posing as a couple. Travelguru.com will not be responsible for any check in declined by the hotel due to the aforesaid reason. ( and shall not be able to process any refund )
  • All hotels charge a compulsory Gala Dinner Supplement on Christmas and New Year's eve. Other special supplements may also be applicable during festival periods such as Dusshera, Diwali etc. Any such charge would have to be cleared directly at the hotel.
  • In case of an increase in the hotel tariff (for example, URS period in Ajmer or Lord Jagannath Rath Yatra in Puri) the customer is liable to pay the difference if the stay period falls during these dates.
  • Travelguru.com will not be responsible for any service issues at the hotel
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