Hotel City Heights

***Using a different email id but the experience is real*** We stayed in room 111 and wanted to 'thank' staff for introducing us with such a 'pandora box'. Earlier they gave us a different room but TV wasn't working in that so we thought room 111 would be fine. As we entered, we were told that AC will take time in cooling and 'luckily' it took...whole night...but 'unluckily'...didn't cool the room at all. But this doesn't mean that staff didn't do anything! Total 4 employees interacted for this AC issue and all they did was changing the remote settings and assuring us to wait for 'sometime'. We believed them...and waited until we checked-out next day! One more thing...saw a new setting...tap of washbasin gave hot water with 'blue dot' side and normal water with 'red dot' side! Such a ground-breaking approach...opposite to the norms of other hotels. Additionally...a magic happened at night! Refrigerator 'looked' working until we slept and was off in the morning! Next morning, after charging INR 3000, staff said that they don't have a complain/suggestion register where we can write our issues and owners can look into it. This forced me to write a review here with an impression that staff doesn't conveys the existing issues to the decision makers. Note: If you want such a magical experience...we insist you to choose room 111 but I can't comment the same for other rooms. They may be better.

Nice hotel with parking facility gud rooms at reasonable prices and the hotel is centrally located in the city.

The staff is so uneducated that they can open the door without your consent no matter if you may not be wearing clothes. This happened with me on the second day of my stay and has now become the most horrible experience I've ever had at a hotel in my life.

Excellent location ( Right on the Mall road ). It's a decent place to stay with average food and amenities. Getting Parking is sometimes a challange as it is shared with many offices located within the same building.

You will love the room and location as it is very near to maal road starting and rooms are awesome but service of this hotel is slow otherwise everything I love it and I would recommend to others.