I would like to thank the manager, Mr Kasel and his team for their excellent service rendered. I was on solo trip from 4th -7 th Jan. As Srinagar just started its snowfall, I was shaking in cold when I checked in.It was Mr Kasel who upgraded me to a bigger room without me requesting. When the staff came to deliver my dinner and saw me shivering, he took the initiative to provide me a 2nd electric heater.That worked better than the central heater in the room. Due to the bad weather, my flights was cancelled and I had to extend my stay. Seeing how badly affected I was, the staffs keep checking on me asking if I needed any drink or anything to make me feel better. This is the kind of hospitality & concern that is rare to get these days .They did not even demands any tips, like what I experienced frequently during my India trip. During this period, there are power failures but hotel management would assure me and let me know how long more it will take. At a place where foreigners like me cannot get an internet SIM card, their WIFI connects perfectly even when there is no light or heat. These things are what made me safe and I cant imagine myself being in other hotels during this period of time. One feedback though is to improve in room dining menu.Half of the menu are not available No various selection of coffee or tea either. If only weather was good, I would walk 2 mins to get a better cup of coffee.But as almost all shops were closed, hot chocolate during winter wld be sooo nice!