rooms were good, but staff was not good, they were trying to be very friendly and helpful, but actually they were not. There is no wifi. there are very frequent power cut in Srinagar, whenever it happens there is no power backup which switch on automatically. They will run generator after your multiple requests. They don't have mineral water. Either you bring water bottles from outside or drink the normal water in hotel. This hotel has very good view of Dal lake, but very far from any restaurant or market place so food is a big problem. If you take food at hotel, they offer very less quantity at expensive rates. You cant expect any tourism related information from hotel persons, they don't know anything. We went Gulmarg, nobody told that ropeway second phase tickets, we can goet only online, we had to go on horses which was horrible experience, if someone had informed us about tickets being sold online, our gulmarg trip could have been much better. Don't take horses from base of Gulmarg anytime, if you take, you are yourself responsible for your life.
At the last, I somehow missed my room key, hotel guy charged me 800rs for this, they said, they dont have any duplicate key, can you imagine hotel guys not having any duplicate key and even though they didnt have duplicate keys, they didn't intimate this thing to us even once, they directly asked 800rs. They didnt take any action when I said, handle for my room lock is very hard, it was taking 15 minutes each time with lot of effort to open the gate, they didnt care to repair it, but when key was lost, they were very stubborn to take 800rs from me,
We visited Srinagar on 15th May. We reached late at about 11:00 PM. Yet we were served hot dinner. The staff was very cooperative. The hotel rooms were very clean and the surrounding was also great. We can see the Dal lake from the corridor.
We had booked Pkg from Duke Kashmir from 2/5/16 to 5/5/16,
We were 9 + 1 (Child) Pax, as such we had booked 4 Dbl Bed rooms & 1 Triple bed room
Our Pkg consists of Hotels in MAP basis
Location : Excellent location just beside Dal Lake, serene place of calm & cool atmosphere.
Rooms : Rooms are well decorated & good, as per our expectation. Triple bed room was excellent.
Service: Service is a big issue. However staffs are very helpful, main loose thread is of management people. They either dont keep any inventory to run such a good hotel or they pretend it. They have even deny to give a green chilly on request. But after informing Duke Kashmir, they have given Omlete also I dont know from where.
My Suggestion --- Not to opt for MAP pkg in this hotel or you have to suffer.
Overall Rating : OK
An awesome and a peaceful place to stay just in front of Dal lake. We stayed here for 3 days with friends.
Great service from the management and the staffs. Rooms were spacious and had the lake view as well.
Very close to Nishat Bagh.
Would definitely recommend for family and friends.
We stayed for 3 days.........rooms were excellent...neat & clean.............with limited
rooms service.Location is in the back drop of Zabaran Mountain & frontage of Dal lake
We reached late at night but as we had ordered dinner in advance food was ready
for us..that too very tasty.We could not meet the owner of property but the manager
was quit helpful.
this place is good for any traveller who has his/her own or arranged vehicle