We visited this place for 2n 3days along with our friends and kids, let me tell you the concept of jungle safari here is completely different from what we do normally in other areas. Now i am not very sure whether its common for all/most of the hotels here or some hotels practice this, we were literally taken for long trips on boats in a very unplanned way , some of them not required at all or at a very wrong time , we were taken to canopy walk in the middle of afternoon under a strong sun knowingly that not a single bird would be visible leave alone a tiger. They intentionally extend the tours on boat with useless places like bird island, sunset point where you will be anchored quite far making it next to impossible to spot anything, now thats the nature of sunderban forest as its a vast area and we only cover very few places which are just the outskirts one has to be very very lucky to spot a tiger, although we spotted a couple of deers. So actually these places can be altered with timings as the best time to spot anything is early morning or evening and not roam the entire day on water, which gets very bored after few hours and makes you more tired also they avoid taking you to resort early reasons known to them only.
Now for the resort , the location is nice inside a village with cottages and lots of open area , some waterbodies and a averagely maintained small garden nice to hang around in evening or may be the entire day especially if you have kids.
The rooms are very basic, kept in a unclean way, linens dirty, towels dirty, toilets although tiled but shabby looks maintenance not good at all, the staffs are cooperative and will try to help you in what you ask for, they serve bed tea in small paper cups which we thought that at least proper cups should be provided, the food tastes good as all are locally sourced and fresh but the menu remains same for all the meals we had without even a basic change , you will only get air conditions from evening as its run by generators. Service staffs are locally sourced which is good. Overall an average resort ,you cant expect a star service there nor is required but the hotel has to improve on cleanliness & basic things which are absolutely lacking and when you are paying a price of 14k for 2 nights which is not cheap.
Zigzag Tours recently organized a weekend tour of the Sunderbans for 8 of us. We stayed at Dulki and the Gateway Resort made it a pleasant stay for us. The cottages were neat and the staff helpful. At our request, Bonobibir Pala was also arranged at the hotel premise itself. They served us excellent crabs, which is hard to forget.
When i Planned my trip to sunderbans, i had in mind to visit world largest UNESCO mangrove forest. I did this with my family, we landed at Kolkata and drove to Dhulki, from there you are being carried thru hired / private boats to the resorts which belong to hotel owner (The islands are small). the water is muddy. We reached Gateway resort, the rooms are very basic and have A/C which is only turned on in the late evening till morning only. Bathroom is basic, Restaurant is open having only the roof. They breed Prawns and cook from there itself, if you like them. You are taken on a boat drive which starts in the morning till evening to pass thru water canals back waters and mangrove forests. We were keen if could be lucky to see the Royal Bengal tiger glimpse - But No Luck only deers friend were seen. We managed being bored, as we were 10 friends and family - we started games in the boat itself and enjoyed the full day sail.
If you wish you may travel, but amenities are limited. Good Luck
We went to this resort with my family.It was a nice peaceful eco resort and we enjoyed a lot. the food was very good and especially it was very fresh and local. The rooms are clean and well decorated. There is no electricity in this area so whole electricity comes through Diesel Generator. So the ACs are stopped in the early morning. You must accept this as it is a remote village. love to go there again.
Sundarban Gateway Resorts are very clean, well facility, and good services.We visit 2 time ,1st time with my family in a group package and the 2nd time we booked only rooms.Food qaulity was good.we the people did not expect 5star quiptments in the forest area.Resort Manager was very good in behaviour and other staff in the retors.We enjoyed alot.I always suggest my friend,and other to go with Sundarban Gateway Resorts. I didn't face any problem.