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1 Person in 1 Room
Room 1:
AdultsAbove 12 years
Children Below 12 years
  • Age(s) of Children
Room 1:
AdultsAbove 12 years
Children Below 12 years
  • Age of Children

Surat

Sun, 29 Jan – Mon, 30 Jan (1 Night)  |  1 Room  |  1 Guest

Hotel Citizen

Gulambaba compound, Opp Railway station Surat., Surat , 395003  |  Show on map

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Amenities

CHOOSE ROOM

Sun, 29 Jan - Mon, 30 Jan | 1 Room
Change Dates  
  • 1 Night
  • 1 Person in 1 Room
    Room 1:
    Adults (Above 12 years)
    Children (Below 12 years)
    • Age(s) of Children
    Room 1:
    Adults (Above 12 years)
    Children (Below 12 years)
    • Age of Children

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REVIEWS

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No Reviews Found.
  • Overall Rating

    • 2.0
    • Hotel Citizen

      (based on 8 reviews)

  • TRAVELLER RATING

    • Terrible 4
    • Poor 2
    • Average 1
    • Very Good 0
    • Excellent 1
  • RATING SUMMARY

    • Location
      1.5
    • Rooms
      1.5
    • Sleep Quality
      1.0
    • Service
      1.0
    • Value
      1.0
    • Cleanliness
      1.0

Worst service quality Worst service quality

by Vinil G on July 21, 2016

Very sad service. No decency in the staff. We had to change 3 rooms at 11pm in the night. First the bed was like sleeping on a plywood. Then the 2nd room had a terrible AC. The room was so hot and uncomfortable. The 3rd room was actually a bigger room than the category we chose. At the end the manager argued with us that we did all this because we wanted a bigger room. Very sick behaviour

Businesses Businesses

by abhi26mish on December 31, 2015

hotel in located at the prime location in the city,very good hotel for business traveler as well as function. Room was so clean and in-terrier was good enough. Front desk attitude is take it or leave it.

Friday 11th December 2015. Citizen Hotel Surat. Friday 11th December 2015. Citizen Hotel Surat.

by Minoo P on December 15, 2015

Friday 11th December 2015 u have a booking for a weekend working visit for Citizen Hotel Surat. The ONLY PLUS factor in selection of the Hotel was because of a 24 hour check in check out policy and being an Associate of OYO Rooms. Check in was easy and fast. That was the last of the fast service. A cup of tea in 20 minutes, that is fast service with a reminder. Breakfast Oh ! forgot to write out the order, too many pax demanding same breakfast at the same time. No worry the intercom does not work so u trundle up and down the four floors to inform reception for the NEED OF SPEED. kNOCK kNOCK who's there? Sir u complained about the TV not working, u see we have a problem with all the remote controls, they r outdated, plese bang the remote hard once to change the channel, if the sound is too hih (hic) bang the side where volume control's are and it will start whispering. Where is my Breakfast? Please Sir inform Reception. My intercom is not working, I will check Sir. Yes Sir your intercom is not working. Please sir inform Reception. The shaving is over and under the shower you think the Ice Bucket competition has come to Indian Shores. U shiver under the shower and curse your luck. Sir, too many pax all wanting hot shower same time, all pax wanting breakfast same time what to do. My answer very simply put a permanent sign board. BOOK at your own risk. R u reading this OYO Rooms, your Associate is not delivering. R u reading Management of Citizen Hotel. Paying PAX will not come to your Hotel to listen to excuses.

VERY AVERAGE VERY AVERAGE

by sajeevss on October 15, 2015

Very average Hotel...upgraded to be sold as an OYO Hotel. Rooms are ok...televesions are OK...Wifi is namesake.....worst is the food service and cleanliness.Restaurant is rundown with no proper lighting or airconditioning..but you will get a lot of cockroaches for company. We had breakfast only one day in the restaurant .....then insisted on roomservice for the rest of our stay. Housekeeping - cleanliness. also leaves a lot desired. Staff attitude is also bad...to be trained for guest relations and service attitude in the hospitality industry.

business getaway business getaway

by BurzinH on October 6, 2015

one of the best property located in proper vicinity of surat city. the rooms are just quite big enough and the location of the hotel which is highly central is a plus point.good staff too. nice service.

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Demo Trip Wi fi is free but does not work? Inform Reception standard reply.

by Minoo P on December 14, 2015

Demo Trip Don't step in this Hotel !! Worst Hotel ever !!

by bhavik25 on September 29, 2015

HOTEL AMENITIES

  • Dining

  • Restaurant
  • Media & Entertainment

  • Telephone
  • Services

  • Room service
  • Parking
  • Wake up service/Alarm clock
  • Front desk
  • Travel counter
  • General

  • Conference Room

HOTEL POLICIES

  • Cancellation/ prepayment

    Cancellation and prepayment policies vary according to room type. Please check what room conditions may apply when selecting your room above.

  • The primary guest must be at least 18 years of age to check into this hotel.
  • As per Government regulations, It is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. In case, check-in is denied by the hotel due to lack of required documents, you cannot claim for the refund & the booking will be considered as NO SHOW.
  • Unless mentioned, the tariff does not include charges for optional room services (such as telephone calls, room service, mini bar, snacks, laundry etc). In case, such additional charges are levied by the hotel, we shall not be held responsible for it.
  • In case suitable proof of identification is not presented at check in, the accommodation can be declined to guests posing as a couple. Travelguru.com will not be responsible for any check in declined by the hotel due to the aforesaid reason. ( and shall not be able to process any refund )
  • All hotels charge a compulsory Gala Dinner Supplement on Christmas and New Year's eve. Other special supplements may also be applicable during festival periods such as Dusshera, Diwali etc. Any such charge would have to be cleared directly at the hotel.
  • In case of an increase in the hotel tariff (for example, URS period in Ajmer or Lord Jagannath Rath Yatra in Puri) the customer is liable to pay the difference if the stay period falls during these dates.
  • Travelguru.com will not be responsible for any service issues at the hotel
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