A disgusting start to a holiday. The service provided can be termed pathetic at best. The only positive is the location if coming by train, otherwise best to give it a miss. While hot water is provided in buckets after repeated requests to the staff there is no guarantee of even basic water supply in the bathrooms. Complaints to the staff are met only with confusion and no solutions. Phones and ACs do not work and the hotel does not provide even a cup of tea. Don't go by the photos on the website showing the lobby as the rooms are not worth half of what they are priced at given the pathetic service.