I will never book with Travel Guru again. When the booking was done for Tip Top hotel, it was accepted & the money was credited from my CC. Later I got a message that as they could not confirm the booking @ Tiptop, so they offered me a alternate @ Hotel Maurya Sherton. (Even whan I write this review, my stay still shows as Tiptop in this website..!). Having called their executive for change of hotel without any success (& having no other option @ 10PM) I went to this "alternate" stay. It is a hotel opposite to Thane west station & hard to locate. Because its in such conjusted location..! You will find a crowded & smoke filled bar to welcome you..! Some where on the side, there is a reception. The room quality is terrible & obviously the service too..! Their Deluxe double bed room size was not even close to a normal single room size..! Have to eat @ the Bar & resturant. As my stay was only for a night (thankfully) I checked out @ 7:30 in the morning; asked for my bill & learnt that they cannot provide me the bills, as they need to send them to Travelguru..!! I had paid 3600+taxes for the Tiptop, but this hotel rates were 3000 (I still have their rate card)per night for what they call the deluxe double bed room. Obviously, this guy didnt wanted to offer me the bills..!! Lets see if Travelguru has the courtesy to refund the amount..!!