Price for 1 Night
5 Rooms Left!
Thu, 26 Jan – Fri, 27 Jan (1 Night) | 1 Room | 1 Guest
I had booked an exceutive single room but the room given to me was a deluxe room which was having an electricity problem. Then after 2 days they shifted me to executive room, it was clean and well maintained. Staff was caring and polite towards their work. I had breakfast in the restaurant, it was good in taste. Overall an above average property.
This hotel is nicely located in the heart of city. The room was very clean and well furnished. I was particularly happy for the wooden flooring and the flat screen TV in the room. The bathroom was like a regular 5 star hotel look. Very clean, had all the shampoos, moisturizers, shower caps etc. Separate shower cubicle, no bath tub though. Room service was excellent. But the food was not up to the mark of 5 star hotel. The hotel also has a spa and the service was excellent there. Front office staff was cooperative and helpful. Overall I would say a nice hotel to stay.
This is a KTDC property and it is very nice. It was my pleasant stay in this hotel. Room were very clean and well maintained with good amenities only the hotel should provide an iron to press our clothes otherwise every thing was good in this hotel. So I will recommend this hotel to my family and overall this is above average hotel.
The stay at Mascot Hotel has been very pleasant experience. The rooms were very spacious ,food was good,service fast and the ambiance of the hotel was great. I felt like staying in a Palace.
(based on 135 reviews)
1. I was impressed by the size of the room initially but after sometime i started noticing foul smell coming out of sofa. It was stinking as the foam in that was not replaced from past 30 years or so. We had to move those 2 sofa out of the room in the balcony so that we can sleep. 2. The room service was very very slow. The entire staff could not speak well neither in Hindi or English which is not expected from hospitality industry at least. Even the receptionist himself was not so good at conversation. 3. The washroom near swimming pool area was not working. 4. Wi fi is not free. It is chargeable on per day basis which shows that they are putting up wrong information in websites. 5. All over I would like to say that place was big but the hotel is not so much maintained as it should have been.
Hotel ambiance and service is good, Rooms are big, precious and clean also. only they have to focus on their small services like hot waters , water bottles, etc. Breakfast was also very good, it's best place to stay in Trivandrum but inside food is very costly, they will improve their services by increasing staff.
We stayed 2 nights in this property. Rooms are good. The staff are not co-operative. The food(buffet) for lunch and dinner are worst. They put stale food. I will advise not to eat food in this hotel. The rooms are not cleaned properly.
The service was pathetic. Being a Government run Heritage Hotel, it should reflect the culture of Kerala, but unfortunately it is not so. Staff particularly in the reception are not so polite and donot treat guest as guest. Donot care attitude.The swimming pool was not maintained for long and was not usable. In that case they should not declare that as a facility in sites and forums. Wi Fi not available inspite of being a 5 star hotel and offered at a higher cost. Total waste of Money.No one to pick up the luggage on check in or check out. The breakfast served was good , only one to be highlighted. I would not recommend to any one whom I know. Would not opt for this Hotel in my life.
This is a wonderful place to stay in Trivandrum....but the food is too costly for a medium class family....the buffet breakfast they provide offers a variety of food options but then after that u have to pay a lot for lunch or dinner...if they can lower down their price for food even a bit their restaurant will grow.
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