Its okay hotel beds are very small bathroom very very small there is no plug points near to the bed we can better hotel for this price.the staff is very courteous and cooperative.food was excellent.we
The staff are very knowledgeable and helpful, a buffet breakfast is included and for a small extra cost the upgraded rooms are lovely. Nice and central to the Ganges, the hot water is limited keep in mind and no washing/drying services available to my knowledge.
Stayed here two nights, room is very clean and staff are happy to help with anything! Breakfast is up in rooftop restaurant and caters to vegetarians and good western food too. Definitely recommend! We really liked it here :)
So don't get me wrong this hotel is great, nice room, modern bathroom, it's close to the ghats, has really good food and the staff are quite nice.
Where they dropped the ball
-they made me pay upfront when I arrived at hotel, and in hindsight this was very suspicious.
-my suspicions were quickly realised where they led me upstairs and the whole corridor had building works, they assured me that they would only make noise in the afternoon
-after returning from early morning walk to ghats (5am) for a quick sleep, I was met my loud works at 9am. This I could live with - even though they said work only happens in afternoon
-after managing to sleep through it for an hour, this was when final straw was reached. I woke up and my room was flooded with chemicals from work. I complained and the staff initially did nothing, on pressing them, I got another room. I was shocked that I needed to press them - this gives me all the insight I need to see how the hotel cares for their customers.
Bottom line. Don't judge a hotel at its best, judge it at its worst.
(This is the first bad review I have ever left, and I was a student who was previously slumming it in hostels, congrats on the hotel for making me write my maiden bad review)
A cozy, quaint hotel in the middle of old Varanasi. We were pleasantly surprised by the cordial staff who predicted our every question and the manager who moved us a beautiful room. Clean, comfortable. We'll definitely come back and recommend to friends.